HomaryReviews 986

I could not be happier with my recent furniture purchase. The quality of the product is top-notch. It is clear that great care was taken in its construction. The shipping and dispatch process was efficient and hassle-free, with the furniture arriving in perfect condition. I also had a great experience with customer service. Staffs provided me with detailed information about the product and answering all my questions. I highly recommend this store to anyone looking for high-quality furniture and excellent customer service.

I appreciated the delivery and assembly service offered by this store. It made the process of getting my new furniture so much easier.

Absolutely thrilled with my new furniture! The quality of the product is excellent! Sofa is well-made, stylish, and exactly what I was looking for. The shipping and dispatch process was smooth and efficient, with the furniture arriving on time and in perfect condition. The customer service at this store is also outstanding! I have to say that staffs were friendly and knowledgeable, providing me with helpful advice and assistance throughout the entire process. I highly recommend this store!

The customer service at this store was outstanding. The salespeople were friendly and helpful, and I felt like they really cared about my needs.

I ordered a $1200 dining table from this site. It took approximately 5 days to arrive which was wonderful. I noticed a dime-sized dent in the table top and that the assembly parts (screws/bolts) were missing from my package. I reached out to their customer service and they issued a partial refund and are expediting the parts to me. Mistakes are inevitable, we are human. I am very thankful that this company believes in making situations right. I will be purchasing from them again.

Case Number *******
Ordered twice. Sent wrong parts to me twice! I've called customer service multiple times with promises to mail me missing bench leg (metal part and screws). They'll always promise to mail it except it's been a month.
One rep said I had to mail back the wrong item they sent that I DONT need in order to get the part I need for an item I paid for...

It's been a month. I'm stuck staring a bench with one leg.

Case Number *******

I am so impressed with my purchase from this furniture store. The quality of the product is outstanding, it is sturdy and looks beautiful in my home. The shipping and dispatch process was seamless, with regular updates and the delivery arrived on time. I also appreciated the excellent customer service. Staffs were friendly, knowledgeable, and went above and beyond to help me find the perfect piece. I highly recommend this store!

I received a sideboard from Homary that costed around $400. There were MULTIPLE pieces of the product missing key screw holes. This included the doors to the cabinet which would not open and close properly without precision positioning. Without holes, there was no way to line it up. After reaching out to Homary about this, their response was, and I quote:

"After checking with our product team we could provide pre-drilled holes, but during the long-term shipping, moisture and bacteria will definitely nullify pre-drilled holes. So for this item, we are afraid, customers will need to drill on their own."

Umm. What? The product is full of holes. You're just missing a bunch. Bacteria? Seriously. An AI writing platform could have provided me a better fake response than this one. They offered a refund but only if I paid the shipping costs. For a defective product.

I BEG of you. Don't give this company your money. Purchase from someone that cares about their customers. The bar is pretty low.

The selection at this store was amazing. I found everything I needed to furnish my new apartment in one place.

Purchased sofa from Homary on 2/1, it says 5014 days, and it was delivered on 3/18. Delivery crew tried to put the sofa together since I purchased white glove service. Crew members could even put it together evenly after 2 hours work, Sofa was return, and claim for refund.
Recieved email 5 days after, and told me only 10% of the orginal payment will be refunded since it is NOT their mistake. Unbelievable and ridiculous. Also, NO BAD reviews can left on their own website. Never agian!

We ordered a desk and I should have gone with my gut and new this wasn't a wayfair kind of site. Our desk was nothing like pictures, it came damaged. After 3 WEEKS of calling and emailing everyday I never got a return label. My fault for buying from this company and expecting something that looked like the picture BUT they should have taken care of a damaged desk.

Return labels were NOT being sent, so I read other reviews and copied an idea of putting a claim on my CC/paypal. VOILA- next hour I had return labels. Homary asked me to drop the claim bc it was bad for their business. I'm sorry, I don't care about a company with poor customer service?

If you are thinking about buying from here just RUN. Oh to wayfair where they have EXCEPTIONAL customer service.

Lesson learned.

I bought more than 10 pcs of furniture from this website, and the qualities are really bad at the prices they are selling for. When some items become structurally defective right after assembling, I requested a return since it's within 30 days. They say they will process the return, but then it took several weeks, and multiple customer service members reached out. Each says different things, and they try to prevent you from returning anything. Very bad after-sale service. Don't buy, it's only going to give you a headache later.

Product delivered not as pictured… very poor quality! I have sent a total of 9 emails to customer service, as well as 3 phone calls. Still no return label sent. Just an auto generated response to watch my email for return label. This has been going on for over two weeks. Seems like they are blowing me off just long enough that the product can't get back to them in the 30 day window in which I'm able to return for any reason per their website. Do not order from this company!

Never dealt with a company as deceptive and unethical as Homary. I simply wanted to exchange the table they sent for a bigger size. They made us repackage a huge, heavy table and take pictures. We've never heard from them since. They are basically passing up the opportunity to make MORE money with us, but are too corrupt to do the work needed to make the exchange. Why is this company allowed to do business in the US? They're based in China and seem to be getting away with lying and cheating their way across the US. Avoid this company!

I purchased a 6 ft. Kitchen Island from this company and after a month they had the color I had really wanted. I proceeded to get an OK from them to return the original purchase (which had never been unpacked but was after the usual return date) They had OK'd the return but I kept getting emails about not approving tl since it was past the return date. Then another emails saying it was OK, this went back and forth like this for a very long time, then they said if I paid for the return shipping it would be OK (which BTW was almost the cost of the island) This nonsense went on for 2.5 weeks...they are foreigners and have very poor communications skills so be very clear about what you want because if not they are a nightmare to deal with.

Absolutely the worst company ever. Overpriced, cheap quality, nightmare customer service and diabolical return policies.

THE WORST CUSTOMER SERVICE EXPERIENCE EVER. IF YOU ORDER AND RECEIVE A DEFECTIVE ITEM AND YOU ASSEMBLE IT, THEY WILL NOT ACCEPT RETURN OR REFUND.
EXPLAIN HOW YOU CAN FIND OUT IF A ITEM RECEIVED IS DEFECTIVE UNTIL YOU ASSEMBLE IT? MAKES ZERO SENSE.
FILING COMPLAINTS WITH CREDIT CARD COMPANY AS THIS COMPANY IS A FRAUD.
HOW IS IT FAIR TO ORDER AND RECEIVE A DEFECTIVE ITEM AND NOT EITHER RECEIVE A FULL REFUND OR STORE CREDIT?
WAS TOLD MY LICENSED AND INSURED PLUMBER DID NOT INSTALL CORRECTLLY? WHO ARE THEY TO SAY HEY WE SOLD YOU A DUD AND WE TAKE RESPONSIBILITY! SO MANY BETTER OPTIONS OUT THERE STAY AWAY! SAVE YOUR MONEY!

Don't buy from them. The Modern Oval Decor they sent me looks like a junk version of the picture the use to advertise it. Will never buy from them again.

Scam to sell low-quality products.
Delivery takes forever and returns at your cost (equal to the product price).
Do not expect to return this product and get your money back.