HolyClothingReviews 132

If you order from them make sure you order at least 3 months in advance. It took 8 weeks for my order, then they lied to me, when I inquired, they said, "As detailed on our website, your Serenity Maxi from order HC******* will ship about 3-4 weeks after the date of ordering, via Priority Courier (delivered in about 5 days), as everything is hand-made to order I've checked with our production team, and your Serenity Maxi is about to be dyed, which is the final stage of production." But I also received a tracking confirmation from Fedex. Some of the dresses that are "hand-made are also found for way less on Amazon. Click on photo below.

Well worth the wait! Perfect fit, perfect color, gorgeous workmanship, could not be happier! Can't wait to show it to my friends!

Initially I was worried/annoyed—What's annoying is you see your order sit there, not dispatched. I think they basically don't have stock; they just make to order. But after sending an email & getting a form reply that didn't make sense, I resent with a further question and got a real answer. They then explained how long it would take roughly and by which courier I could expect it. I waited.
It came around the time they suggested, and was even better made than I'd hoped. This isn't cheap, falling-apart stuff. It's properly cut and finished, true to size and fit; proper hemming and length. The embroidery is finer and nicer than expected. Well done! Very happy with it. So much that I ordered a second!

I had my bridesmaids order a dress from Holy Clothing. I was excited because the designs were so cute and the ethics seemed on point. Its been two months and still the only way to get updates from them is to message them on social, we are not getting any kind of notification via email to explain the delay. When I email them I get the same copy and paste response that cites a "dye" issue. If this is the case, why has it happened more than once for the same order? I wish the company would send the defective dress along just to have something to wear, I'm a week from the wedding and I still can't expect the dress to arrive as it hasn't shipped.

Customer Service replies in the middle of the night.
They do not offer free returns or any offset for return costs. The garments are heavy! And cost a LOT to return ($70 on a $250 return). I was told to put a note with my return order, claimed there was no note. I have evidence that I did send the note and documentation. No reply to that. It would have been soooo much cheaper to resell the oversized items than to return them for exchange.
Quality of the garments is gorgeous.

DON'T PURCHASE! It never looks like the picture. Asked to return & they said it's too expensive to return to China. No refund. & they were offering me a 25% discount on the next thing I purchased. So I'm pretty much stuck with the dress that doesn't fit and looks like a child made it. Unhappy!

Cheap material and sizes are ridiculously small. They don't state on their return policy that you have to pay your own shipping to China! They offer you a coupon and send you an email stating that's it's not worth the return. I will be calling my credit card company as this is fraudulent and they won't grant me a return nor refund.

I placed my order July 10 2022 for my daughter. She wanted to go to a renaissance festival with a friend in costume in October. Red flag #1 my CC was charged full price July 10. By week 8-no product. Lots of emails siting COVID as excuse. Red Flad #2-no contact phone #, just email.
1 item finally arrived October 17... no word on the other half of outfit. Packaging states shipped from India! So much for this being a CA company!
Still no word on second item Oct 24. I attempted to push by stating I would have CC dispute the purchase. No luck. Probably will not have any b/c I did receive part of my order.
Lack of good disclosures = plenty of suckerers like me! Buyers be warned.

Id rather not even have 1 star. The delay in shipping has been extremely disappointing and frustrating. The item is for a wedding and ordered 2 months ago. I reached out and was respond to quickly, but nothing was changed. Now it won't be shipped till a week after the wedding. We'll beyond the already ridiculous wait. I won't be coming back.

I've purchased from them before and absolutely loved what I received. When their limited edition marigold came out I purchased one of their dresses that I already owned in a different color, in the new marigold color and a marigold corset belt. I understand everything is hand sewed and dyed so it takes a good bit of time but it takes FAR longer than their 4-8 week promise. I waited over 6 months for this order! I was in constant contact with the customer service via facebook messenger and they were very condescending i feel even though I told them I was very understanding. The corset belt came out beautifully but the dress' dye job is atrocious. It's muddy brown with splotches of the marigold it's should be and after telling customer service they made the excuse that that's how it's suppose to be because it's hand dyed ……. No. I'm really upset because I was SOOOoO excited for this order.

I ordered two items. Once was cotton, one was rayon. Both of them were awful.

The Brigid tunic was made out of cotton so thin you could see through it - even if you added one of the overdresses, it would be unwearable unless you wore something underneath.

I ordered the petticoat (was going to be used as a skirt under a tunic) and it was made out of rough fabric, and again so thin you could see through it.

It's been a long time since I ordered, but the last time the quality was amazing. This time? Returned them right away. At MY expense - which they don't say ANYWHERE.

I have been waiting for my order for over 6 months now. It finally shipped and has taken over 2 weeks for it to even make it to the states, now it's stuck in customs with no idea when it's going to make it to me. They refused to cancel my order after asking multiple times, I've reported them to the FTC and the better business bureau, and will be filling a chargeback if they don't refund me my shipping. Passive aggressive customer service to boot, don't order from this company.

I ordered the Tauriel dress about a month after it came out, in a limited edition color in March 2022. The initial quote was for 4-8 weeks turn around. After some time, I enquired about my order and was told 10-12 weeks due to the embroidery work. After 14 weeks, I checked in again and was told 1-2 weeks. Checked again, was again told an additional 1-2 weeks. I've been told this same crappy line for 5 months now. This dress was meant to be for my wedding in October, and I ordered 7 months ahead of time to prepare for it, but now with less than 2 months till the date, I have to go shop for a NEW dress. They couldn't even tell me if I would have my dress within the next MONTH. I have to go hope I find some dress that fits the bill 100% off the rack. OR now I have to go make something that WILL work along with everything else I have to do to prepare for this.

I did get a refund on it this morning so I can at least pitch that money towards whatever dress I find. Thanks for nothing but the runaround HolyClothing. Y'all need to take Tauriel off site until you get through your 6 month backlog instead of false promises to complete the project in 10-12 weeks.

On a positive note, the customer service reps do reply within 1-2 business days.

Thank you for your quick and good service! Answered all my questions and solved all my problems very quickly!

I've been ordering Holyclothing for years now. I own several of their dresses and tops, which are part of my everyday wardrobe. I am aware that it takes a few weeks to get your order.

I am now on week 26 without my most recent order arriving and customer service will no longer reply to me.

I made an order for the Taurel dress, which is their most prominently advertised dress. At time of writing this review they are still releasing limited edition colours of it and ads still surface on facebok / tiktok for the dress. Several friends of mine also ordered the dress, excited for its design. I had purchased it for my birthday trip in June. It is now nearly August and I have no dress. Every time I email their customer service they move the shipping date. I have been told SEVEN TIMES now that my order will ship 'in one to two weeks.' The shipping estimate started as 4-6 weeks, then they told me it was closer to 12-14, and now the estimate is THIRTY WEEKS. More than HALF a year. And they are STILL releasing new colours of the same dress they claim they cannot make in under seven and a half months.

My entire local community has sworn off holyclothing. Every one of them is waiting just as long for their orders. They've permanently lost a ton of customers who spent thousands with them yearly.

I placed an order on March 24 with a quoted 6-8 week shipping time. On May 19, I emailed customer service to ask about my order and got the following reply,
"Happy to help :) I've checked and your order xxxxxxxx is scheduled to ship about 6-8 weeks after ordering, via Priority Courier (delivered in about 5 days).
I've just checked and most orders are shipping in around 45 days, but yours unfortunately, is running a bit late.
Kindly note, we make each piece by hand, as one offs, which takes a little longer, but I can assure you they are well worth the wait:)
That said, I'm going ahead and asking our production team to expedite as much as possible:)
Thanks for your patience and for being part of the HolyClothing family."
I decided to wait it out and finally received my order on July 15. That's 16 weeks of shipping time.
Also, the embroidery is not the quality I expected, and the size runs slightly large.

So I've here of them thought look great. But never had money finally I bought one I was so excited for this. I bought a dress for my graduation celebration witch is coming up in September (I bought in May). I waited the 6-8 week before ask. I only sent out a email once a month to ask about status of the dress. Nothing but same response "Happy to help :) I've checked and your Make Me One order HC******* is scheduled to ship within 6-8 weeks of ordering, via Priority Courier (delivered in about 5 days). Note that orders that contain Tauriel, Elinor or Elinor Belt will be fulfilled in 10-12 weeks. Kindly note, we make these by hand, as one offs, so they take a little longer. That said, I'm going ahead and asking our production team to expedite as much as possible :) Thanks for being part of the HolyClothing family my name :)" . No real information shared. I'm getting desperate and and angry and upset it's been about 4 months. I don't know what to do. I don't want to be that person but it get down to wire. I don't know what to do :(

Good store. The store only sells quality products, no fakes. They work accurately. The items come to the pickup point as soon as possible.