The company has garnered a mixed reputation, with customers praising the quality and craftsmanship of their clothing, often noting the comfort and aesthetic appeal of the garments. However, significant concerns arise regarding shipping delays, with many customers experiencing extended wait times and inadequate communication from customer service. Issues related to returns, including high shipping costs and unclear policies, further exacerbate dissatisfaction. While some customers appreciate the brand's ethical practices and product quality, the recurring complaints about service inefficiencies suggest a need for improvement in customer support and transparency.
This summary is generated by AI, based on text from customer reviews
Holy Clothing has the most beautiful, unique and well made clothes! I have purchased 3 dresses and 1 top from them and have been completely satisfied and even surprised at the quality and beauty of these pieces! I receive compliments every time I wear one of these beautiful pieces. I loved them so much I became a representative of the company!
I've purchased lots of clothes from HC over the past couple of years, and have been very satisfied. They are beautiful, unique, colorful, feminine, and versatile. I love that they are rayon and therefore breathable. I'd like more garments with pockets, however, and a much wider variety of color choices. Also more calf-length dresses and petite pants.
My orders arrive quickly; on the rare occasions when I've needed customer service their responses are prompt and helpful. The quality of their clothing is consistently excellent, and I love that they carry extended sizes and a wide variety of colors.
I will say outside of how long it takes to get your clothing because it's coming from India; that I love holyclothing.
I have never been disappointed and I own about 10 of their items. I am glad they're starting to make tall dresses because I bought one dress that was just too short. So I never ordered dresses anymore unless they are for tall's. When I finally got a dress in the tall length it was great. Even after washing. What I learned what these clothes is that although machine washable you should never dry them totally. You should throw them in the dryer for about 15 minutes and pull them out. I have things that I bought from them over 3 years ago that I'm still wearing. The only thing I can say is they faded a little bit. But what can I expect from that after wearing them so many times?
I don't think there is any other place you can get Renaissance clothing and Bohemian clothing at such good prices and so well made.
Ordered in June and still no product or refund. No answers to any contacts. STAY AWAY FROM THIS COMPANY
Don't buy here! The clothes are shipped from Inida, New Delhi, therefore you have to pay 43,00 at deliveriy next to the price of your product. They do not mention this in their order. When you complain about it, holyclothing is going to threat with all kinds of measures that are costing you even more money. Customer service: zero!
Ordered my wedding dress from here. Absolutely loved it. Beautiful color and embroidery. Was so happy to find something in purple. Allow for shipping time if you're ordering for a special event as it comes from India.
Clothing is nice, BUT sizing is hard, everything is too ample!
Also the material used is a tad hard to wash/iron and keep looking nice, much more work than other materials.
I looked like a bag of potatoes in several of my items as their sizing is very generous and I could not be asked to send it all the way back from where I live in Spain. So measure and double check with them, do not just assume you are a size 12 (their size 12 will be more of a 14).
Nice range and made well, good for hippies like me!
In December, 2015, Graham Kay and Holy Clothing made a big 'to-do' about turning over a new leaf and actually running their company, and factory in India, ethically, instead of just saying that they were. Graham personally offered to issue full refunds to customers who returned clothing that they had purchased thinking that Holy Clothing was being ethically run. There was absolutely no time limit stated in this returns and refund offer. Since I have been working on finishing my MS in counseling, and also dealing with multiple health issues, I just recently sent in my return, fully believing that they would do what they had promised to do in the public announcement. Now, they are refusing to honor their own agreement, after I fulfilled ALL of the requirements listed in the return/refund invitation/offer. I have given Mr. Kay notice that if I do not receive the refund, or notice that it is in process, within the next two days, I will be filing complaints with the New York and California Departments of Justice, since I am not sure which state is their legal home. Eddie Bauer offers lifelong refunds, and they are not even trying to apologize for unethical business dealings! I am stunned that Mr. Kay, and his representatives at Holy Clothing, have doubled-down, and are refusing to do what he promised explicitly, in his letter, posted here. https://freshpickeddeals.com/holyclothing.com/an-apology-from-holyclothing-*******
I have ordered many items from this company over the last 3 years. Their stuff is gorgeous, high quality and unique. Excellent customer service, one item had a rip in it and they emailed me back in 30 min! Not only did they replace the item, but refunded me all the shipping costs and 1/2 the cost of the skirt. I always get compliments when wearing their clothes, and recommend them to everyone I know. They get input from customers for new designs, have contests giving away free items, and post pictures (sent to them) of real customers wearing their clothes! You can see how the items look on just about any body type! Sizes range from Small to 5X. I will be a customer for many years to come!
I have been buying from this company for a year or so, twice I have had small issues. Once the dress I bought had the odor of the dye they use and the other time a dress was too big.
With the first issue, I just emailed them to asked how to remove the odor. Not only did they explain what is was, how it got there, and how to remove it, but they issued a 100% refund! They insisted I keep the dress and to let them know if the odor came out... which it did very easily.
The second issue with size was super easy to fix. Since each item is made according to order, they can't do e cha ves, but all I had to do was send the dress to their office here in the states and they issued a fefu d within 5 days of me sending the dress... I ordered a new size and they gave me expedited shipping for free.
When they say fast shipping... THEY MEAN IT! I have ordered from Bali many times from other companies and it takes anywhere from 12-20 days from the date they sent to to get to me. Holy Clothing? 4, YES 4 DAYS!
I have told everyone I know about this company!
My only complaint? I have to hem the dresses because they are too long, but I am short, 5'4".
I will buy from Holy Clothing for years to come!
Answer: Mine was a tiny bit bigger than I expected, I could have gone down to a medium but wanted the ability to adjust it
Answer: Some garments have elastic backs, others have elastic waistbands or part waistband, the actual garment fabric does not stretch
Answer: They run true to size, very comfortable, excellent quality
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