From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Worst Customer Service Ever! With on-line orders you need great customer service but HerRoom does not provide that! After ordering a matching pantie and bra set the panties never came. After waiting nearly 2 months for this order and it never coming, I called to cancel the order and was told that I would have to pay a restocking fee... does that make sense? That is what I call awful customer service!
HerRoom specializes in women's lingerie, bras, undergarments, and sleepwear. In addition to well known name brands for women they offer a very limited amount of men's underwear. My best use of this website was to come in with a brand or style I was trying to find and price compare. They often have great sales, too.
I was a little surprised at some of the racier lingerie that was out there, but since it's been out there for years, they obviously have filled a need.
One service note that surprised the heck out of me was, I returned an item and left a not-so-great review of it. A website rep left a comment after mine telling me that based on my needs/requirements that this was the wrong garment and I should try item #123.
Pretty impressive response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members