Hebeos UKReviews 1,191

Ordered two dresses only one has arrived even though the despatch notice stated two had been sent. Raised a complaint no response even though you have our money! Still requiring this dress as a matter of urgency how do we get this to happen?

Not had a good experience as the dress I ordered is not what I expected and iv tried to contact the company several times and have not gad a reply

Custom size gets you to measure your body in a specific way, but those measurements don't translate to the finished product. The way I measured and the extra length I allowed, the dress should have been looking, but instead it is like 2 inches off the floor with my shoes on. The waist measurement is taken at your natural waist, but The measurement was applied to a wait much higher than your natural waist, so it's too small. I'm disappointed and unsure if I can get a new wedding dress in time for my wedding.

The colour was very lovely, the material was lush. Unfortunately it was too small and it doesn't fit me. Tried to follow the return process, came up as "unable to submit return please try again later" did this about 5 times for the same error message. Tried to find a contact number - nothing on the site. Have sent and email to Hebeos directly and awaiting reply.

I wanted a dress for my daughters prom, I'd seen one we loved so went ahead and ordered it. Put in her measurements with the chosen colour, Hebeos kept me updated at every stage and the dress arrived well packaged and within the given time of delivery. The dress is fabulous exactly what we wanted. Thanks again for a great service.

I ordered 2 tailored dresses, they arrived in the agreed timescale, are of an excellent quality. They even took the time to confirm the measurements were correct before they began making the dresses. Excellent value for money, I would highly recommend them.

The item arrived and was poor quality with loops in the stitching and safety pin still attached. I contact Hebeos to request a refund on same day of delivery and was offered 20% discount. This is an item that would not be worn due to the poor quality. I asked again for a full refund as proof of items imperfections had been supplied and I was told if I wanted to request a full refund I would need to pay for the item to be tracked to China and then the team would decide if I would receive a percentage discount or full amount refunded. I was unhappy to spend yet more money on the item to not be guaranteed a full refund and therefore would not recommend using this website.

Plenty of choice. Measuring video made measuring easy. Dress was custom made and fitted perfectly.

I was sceptical due to the prices and reviews buy chose to take the risk as I was desperate for a different dress... the sizing was on point as I took measurements instead of following the usual size guide. The dress is heavy and good quality for the price and has great drape. Would recommend to anyone wanting a lower cost dress. It arrived sooner than expected too which was a bonus x

After reading very mixed reviews, I bought 6 x bridesmaid dresses and paid the extra for made to measure. The quality is amazing and if anything they are little big and long so need to get them tailored in, which I'm happy to do as they worked out £110 per dress in the end with delivery etc. I didn't order a sample I took a gamble and the colour and quality was really good (stormy, in chiffon). Better than anything I found UK for the price

Fast and efficient. Arrival of product was when it said it would be

Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!

Dress was too tight also the undergarment was not correctly stitched which left the bump on the back of the dress and also was too tight..

I ordered from milanoo about 3 times now. I alawys received my items about a month later. Once I, among other things, ordered some nail polish and did not come, and another time the leggings were out of stock, both times they refounded imediatly. There was no problem comunicating with them.
And the products I have received, mostly I was happy with. Compared with the low prices the quality is good.

Please do not buy from here. They will take your money and never give it back. They have no returns procedure which is absolutely disgusting for a so called online retailer. In a battle with them at the moment. Dresses are not nice quality buy somewhere else DO NOT USE THIS COMPANY

Quality and fit are perfect! I have a very happy young lady

My dress was delayed with nearly a month before u had enough and had to cansel the dress and go somewhere else to get one.
I contacted suport to see how long the delay is and it took lots of emailing and essentially begging to be able find this info out from the person helping. Questions weren't answered unless asked again and again felt like emailed weren't properly ready or disregard. Horrible communication!

I had an Amazing experience being my first time ordering a dress online. It came in at the exact date and the measurements were perfect.

A great experience. Took a bit longer than we thought but what a result, she looks fabulous.

Lovely dress, however Package not carefully packaged. It seems made in hurry. Many little errors final control not done.
Thank you