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Hebeos UKReviews 1,191

3.6
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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews
New Jersey
1 review
1 helpful vote
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Don't do it...
August 23, 2018

Website is a scam. I paid for rush shipping and the guaranteed date of arrival at checkout for even standard shipping was a date before my event. I paid the express just to be safe. After the order was placed, I noticed the invoice said standard shipping. When I emailed them (no phone number), they told me that the charge I paid was for standard shipping, not express as I had clicked on and paid for (I had two people with me that confirmed rush shipping was clicked on and the guaranteed arrival date was prior to my event). Needless to say, I was told I needed to pay additional shipping to get the dress before my event. I did so, and here I am 2 days before my event without the dress I ordered and with refusal from the company to forward me a tracking number...

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
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My wife ordered a dress and hand bag and some other stuff, all got held up at local customs, after a month still no dress never made it on time for the wedding, you cant contact them as only email and chats and you will get no where, what they dont tell people is they are sending you items from china so avoid them at all costs! It cost us £130 all wasted for nothing

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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Ordered a dress for my friends wedding. Despite the fact I ordered the right size the dress was in need of several amendments. The dress length was wrong, the adornment hanging loose, the braces far to big.The material used for the vest was very delicat however heavy adornments were used... it just look so cheap and not right.
I purcheased an expensive, custome made dress in order not to need to spend any adicional money and time on tailoring.
I end up missing a day from work to be able to go shopping to find another dress. The company refused a refund and I end up putting the dress to the bin.
Very disappointed!

Date of experience: June 29, 2018
GB
1 review
0 helpful votes
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I ordered two dresses, they arrived quite quickly. I ordered the dresses in ivory. They arrived and they are white, not only are they white the tulle has holes in it on both dresses, they have dirt marks on the bodice, the bows are falling off and they are not like the pictures heboes advertise them as. I contacted them to ask for returns labels and a refund, they offered me 5% refund and to keep the dresses. I refused, they then offered 10% I refused, then 20% I refused and now 25% which again I have refused.
I paid $131 usd. I have opened a claim in PayPal to which they have responded offering me $19 usd! I have again refused.
Heboes asked for picture evidence which I sent and they still refuse to give me a full refund and for me to return the dresses.
DO NOT ORDER FROM THIS COMPANY THEY ARE CHEAP NASTY DRESSES!

+2
Date of experience: May 23, 2018
New York
1 review
1 helpful vote
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RUN FAR AWAY
May 23, 2018

THIS PLACE IS A SCAM! YOU ORDER A DRESS FROM THE MEASUREMENTS ON THEIR SITE AND IT ARRIVES AND IT'S WAY TOO SMALL! THEN THEY WON'T ACCEPT A RETURN. DO NOT ORDER FROM THESE LOSERS!

Date of experience: May 23, 2018
Arizona
2 reviews
7 helpful votes
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Terrible quality, terrible customer service, no refunds because they ignore you if you ask for one (they only give 10%). Dont waste your money.

Date of experience: May 4, 2018
GB
1 review
2 helpful votes
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I ordered a full length pale blue prom dress for my daughter. What has been sent is what looks like a child's bridesmaids dress in the colour white. I wish I had gone with my gut instinct and not ordered. I get the feeling that I have now lost money and am left with a dress that is no good to me. I have messaged them but don't hold much hope. I have now got to get my daughter another dress somehow, I am not a rich person but I will make sure some scammers don't ruin her prom for her.

Date of experience: April 5, 2018
Texas
2 reviews
2 helpful votes
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I ordered a prom dress for my daughter and once the dress was here, it was not only very cheaply made, it wasn't what he had asked for. I emailed, took the pictures they requested and explained it was all wrong. They wanted me to find a tailor and have it done to what we needed and they would issue me 10% of amount of dress to compensate! I explained this was not an option, to please allow me to return dress less shipping charges, and they simply stopped responding! Now I am out the money and have less than a month to find a dress. I don't have the means to afford this, but can not and will not allow my daughter to miss her prom. Please help spread the word. Do NOT DO BUSINESS WITH THIS SHADDY COMPANY!

Date of experience: March 25, 2018
GB
2 reviews
11 helpful votes
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Incompetent
February 13, 2018

I ordered 2 bridesmaid dresses for my daughters which arrived 4 sizes smaller than what ordered. I emailed my complaint with measurements of what I received compared to expected measurements on their website. I was given the run around to send pictures (which I did) and was then emailed standard repetitive responses to re-send pictures, re-send measurements and have a tailor amend them. A tailor cannot amend small dresses. They refused to accept responsibility for their mistake and refused a return and refund. They are incompetent and the customer service is childlike and ridiculous. I am now stuck with dresses that cannot physically be worn and have to purchase new dresses elsewhere. I also had to pay hidden costs (import duties into the UK) on top of the shipping costs. Do not buy from this shoddy business. They do not abide by the consumer rights act 2015 for the online consumer. Also, the 5 star reviews are not genuine. Two reviewers for the same dress (pink off shoulder) with pics using different girls have the exact same bedroom background!

Date of experience: February 13, 2018

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom