Hebeos UKReviews 1,191

Dress is poorly made and doesn't look like the image on website

Customer service was helpful to get my dress to me on time and in perfect condition

It was very easy and simple procedure to order. Thank you so much. It looked just like the picture and delivered on time.

Terrible. Poor service. Not delivered still says under tailoring. Ordered 4 weeks ago. They do not answer emails.

I received the dress, although beautiful, the top part was huge ( I followed the size chart and I'm 5ft5 40 32 40, ordered a size 16)

The pictured showed barely any cleavage however the dress I received was all breast! Front completely open and the shoulders were at least 2 inches too loose on the top. And the dress was too long.

Seamstress quoted me 200$ to fix so I asked for a return.

I have to pat to ship it back with tracking plus they will keep 15% restocking fee!

They offered to refund 30% but at that point its not enough and I highly doubt I'll find someone to buy the dress so I'll bite the bullet and return it

I just wish they had a fixed return fee like Azazie or even free returns...

I knew this dress was cheap, but I didn't realize the lace would be totally different than the photos online. It's a completely different lace pattern, which totally alters the dress. I hate it, and I'm hoping to get a refund but their process is impossible to reach anyone.

I tried on several occasions to cancel my order after reading the reviews on line. I really wish I hadn't placed any order with this so called Company.

There is no telephone number and you can try and contact Hebeos UK any way, as you never get a response.
They have taken £133 out of my bank account and that's it. You never hear from them again. I must have tried at least 6 times to contact them and get nothing back. I'm sure this is deliberate as once they have your hard earned money, you don't hear anything from them.
This has caused my mental health to be a real set back as weddings can be stressful at the best of times. This issue with this Company has made things terrible both mentally and losing all my money as I don't think I have a hope in hell of getting that money back.

Everything was very simple, and exceeded expectations

No customer assistance at all! They leave you without any update!

Not satisfied at all. I have 14 days to refund i followed your size chart and it wasn't accurate at all. I was sent a dress that fit horribly and i have to pay shipping back to china who knows how much that costs and won't refund shipping costs going and coming. It's been a horrible experience

I am still waiting for the dress to be delivered there have been no updates since I placed the order

Ordered a custom made A line prom dress for my daughter. The work is impeccable. So well made and measured exactly to my daughters requirements. She looks absolutely stunning in it

If I could give zero stars, I would!
I received my wedding dress I had MADE TO SIZE by you, and after fitting it, I was in tears and didn't sleep all night!
It is way, way too big, the body not fitted, just straight and bulky, everything is gaping, the lace is awful, and it doesn't look like the example picture on your website at all!
The neckline is much smaller, the chest is massive due to thick pads The buttons are all over, different shapes, some are dented. The lace used around the neckline and arms is horrible and nothing like the example!
The tiny sleeves in the example picture are inset sleeves and not just cut to the shoulder part, like they've done. It was nothing the dress I ordered, it doesn't even look like the dress on the picture from their website
First they said it was me who'd given the wrong measurements. But as I had the measurements taken by a professional seamstress, that wasn't the problem. Then they offered me a 15% refund and advised me to go to a local tailor to have it adjusted, which I rejected.
Following they offered me a 30% refund or a 70% discount voucher for my next purchase. Like I'm ever going to buy from them again….NO WAY!
Just realise, if you are considering ordering from HEBEOS….they don't make, what they show on their website, you won't get what you order, the customer service is appalling and in the end it will cost you more money than you would have spent buying something from a proper shop.

After providing several times the same requested documents (proof of payment and invoice, which Hebeos anyway had because Hebeos issues these documents), as well as providing several valid ways of contacting me (phone numbers and email addresses), the support services told me to contact "local customs", which is ridiculous because I don't even know which "local" customs I am supposed to contact. The issue changed assignees multiple times, who did not show any willingness to help solve the problem. Support services didn't even tell me what the problem with customs was. There is nothing special in this order, which should be straightforward to deliver.

Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution