Hebeos UKReviews 1,191

Requested refund and was initially refused. Then offered 30% refund. An absolute disgrace

First time we have used heboes my mum had 8 weeks to find a dress I showed her this site and find her dream dress x

I sent a mail query which has not been answered. I have had to make a guess about the custom sizing and the hem length as your website is not clear. When the dress arrived it appears to have a long train which was not clear from the pictures. As the dress is for ballroom dancing I am rather disappointed.

I'm glad I found the website. I feel really excited about what my dress will look like on me. I will really appreciate a quick delivery as my wedding is in 2 weeks!

Hebeos has very great customer service and are very accommodating and helpful with everything I needed help with.

If you are buying dress with no alteration, it's fine and only if you intend to keep the dress.

I bought the dress with alteration to dress length. They shortened my dress 10cm extra and if thought it was their fault, they wanted me to pay for return label to China and take responsibility of return until it is received in China. Only when they receive the item in China, they will inspect the dress condition and process the refund excluding intial shipping cost and return cost.
I have raised claim section 75 with my credit card company to get this sorted. No matter what I say, they don't budge and keep insisting I return the item to China and they do not have UK return address.

The dress is not the right size at all, and returning it has been a nightmare.

Absolutely amazing customer service experience, I was really surprised when it arrived but upon opening it the quality is just amazing, I just need to make a few alterations and then it will be perfect.

The dress I bought looks nothing like the picture and I am not able to wear it I am currently trying to get a refund which is proving difficult even though I ordered a standard size I won't be making another purchase.

The dress does not fit and very bad quality would not buy. From them again

Great dress and quality,lots of choice and fast response time.

Not very cooperative when wanting a refund the item did not fit & could not be made to fit as suggested by the company. Then they tried to palm me off with a voucher then they said it would be expensive to send back as all sorts of services need to be payed for example sanitation of the item

My dress came in good time! Fits perfect and looks beautiful so happy with it!

Thank you so much. Need to order your size customised. I can not wait till my dress on my wedding day. I was so much worried about my order because I saw the dress just in the picture. I read all the comments and followed the suggestions about customising the size. The dress is beautiful. I would not expect the dress for a low price to be so good 🌟.

Great service, kept up to date on progress, quick delivery, would highly recommend 👌

I am thrilled with the quality of the bridesmaid dresses. The shipping and delivery was a lot quicker than expected. The dresses are beautiful and very flattering but everyone did have to size up one or two sizes so be aware as they are small made.

Found my dream dress on here! I measured and it fit perfect to a T! I am so excited to wear it and can't wait for my wedding day!

I ordered a customized dress and the service was excellent and arrived well within the scheduled time

Returning item was not easy and still haven't been refunded, but my other dress has arrived now

Very dissatisfied, I ordered a dress, the size was not ok, I sent her a lot of emails to send me a return label and I always got the same answer, if I return, she takes 15/% for return verification, I have to pay the return cost. …he was offering me discounts etc….