The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The dress is absolutely stunning and tailored to perfection! I'm very happy with it and can't wait to wear it on my wedding day!:-)
*******% I recomend to buy from this website!
Dress is far to small so trying to return it and can't get hold of anyone to do this
Excellent experience and fully satisfied with quality and service you gave.
Excellent service. Arrived as stated. Delivered on time. Packaged well.
I bought this and it was trio small but to return it would be astronomical shipping fees. So it's essentially non refundable…
It's been saying for a month that royal mail are expecting my parcel and I feel like I've been scammed
Upset at the lack of information available, the dress came in the wrong color and communicating with the team was difficult.
The ivory dress was delivered on time. However was disappointed when o took the dress from the bag. The bodice of the dress and the sleeve has this brown fabric lining.it
I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.
Instructions on how to get the creases out of taffeta would have been helpful but not included.
Good delivery time
Easy on line site...lots to offer at very reasonable prices
Wish there were more reviews on this dress! But overall the dress is very pretty and just like the picture the only issue I have is I ordered them in sizes far to big for my daughter.
Great customer service from Vivian. The dress arrived just on time.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
The dress arrived earlier than expected. The quality is unreal & the fit is perfect!
Service was immaculate start to finish
Fabric is extremely poor quality. Did not even bother to try it on.
I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress
I was concerned after reading some of the views but the dress is as beautiful as in your website. I would say the dress comes smaller than standard sizing so I would definitely look at the sizing guide. My daughter is a size 10 but the sizing says she should fit a 14. I went with the 14 and it just needs a nip and tick to fit so I'm very pleased I went with the guide on sizing. Colour is as per the sample shown. My daughter tried an almost identical dress to this in a prom shop and it was double the price. Great dress, great service. Thank you
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
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