HauteLookReviews 366

Good deals if you pay attention... not everything is good quality or good price. I do have to agree with other reviews, fulfillment is really poor (yes, I read the fine print). They receive their items from the manufacturer which takes a lot of time and then they ship from their warehouse. It often takes a month or more before you receive your order. Only once did I receive a shipment sooner. So, order for the season ahead! Also, customer service could be a lot better... they just tell you what they need to to get you off the phone. If you're really patient, worth the wait.

Like many other reviews I thought I would be getting a great deal and prompt service (i. E. Gilt, Ruelala, etc.). After I ordered an item that I could actually buy cheaper directly from manufacturer, they took TWO MONTHS to let me know they were shipping my item. I called several times to get an update as well as ultimately trying to cancel my order to get a refund and was given the runaround. They will keep telling you that the item will ship in a day or two but a lot of the deals they run go through a third party supplier. They do not have contact info for these third parties!

I suggest going through the larger, more efficient deal sites!

Horrible. Horrible horrible horrible. Seriously do not waist your time. I will admit, the deals are amazing, but it's just not worth it. I have had two events take place. The first one, I order and eye shadow palette from their LORAC event. When it finally arrived, I opened the package to the palette shadows being DESTROYED and shattered. And of course the was no refund or returns on that event. The next time I ordered something from them was their Whitening Lightening event. They make you pay $5.95 for shipping but you still have to wait over a month for it to arrive. About four weeks after ordering, the Estimated Delivery date was already over. So I waited another two weeks just to see what would happen. Finally I got fed up and contacted someone about it. The next day they sent me an E-mail saying. They didn't order enough of that product and I would never receive my package. In my opinion, that is unacceptable. I WILL NOT order from Hautelook ever again.

I ordered a pair of shoes from this company. When they arrived the color was off so I sent them back. I took the shoes to the post office March 2,2014. Up until March 17th Hautelook was telling me they still hadn't received the shoes. The ustomer service rep said she would issue the credit while I was on the phone with her. Makes you wonder what would've happened if I hadn't called. She proceeded to tell me a Hautelook credit has been issued & was on my account. At that time I explained to her, I wanted the credit back on my Master card. I didn't quite understand why it wasn't given back in the original form of payment, I knew this would be my LAST time shopping through this company so a store credit would be useless. She said no problem I will change it in the system & you will see the credit on your Master card in 3 to 5 days. Needless to say, today is April 1st, 15 days after refund was processed and no credit has appeared. My bank has no record of a credit ever being issued. After countless phone calls & emails to Hautelook I've gotten no where. I've even contacted Nordstroms, who I'm surprised is even affiliated with such a company. I also filed a complaint with the Better Business Bureau. I may never get my money back from Hautelook but at this point I want future buyers to beware.

I can say I had the Hautelook app on my iPhone for quiet some time and haven't used it. However a month after Christmas I took a look and their sales are remarkable. I have placed over 8 orders with them and have never have an issue with product at all. I will say this much PLEASE READ THE SHIPPING AND RETURNING POLICY. This company has never promised overnight nor fast shipping. Not all items are in their warehouse which means it's a process to get you're product. I can honestly and have recommended this site to my friends. It's nice to get good quality at a reasonable price when you can. For all of those who say this website is a scam how about you do you're research on the product you're interested in before and after viewing. And also people READ! That is the down fall about ordering online than in the store it requires you to READ.

I have had several back to back negative experiences with Hautelook. I ordered a number of items well before Christmas, and they didn't show up for nearly a month after I'd ordered them. I complained, and they credited my account. I wasn't informed that the credit would expire in 90 days, so 90 days later it disappeared. I contacted customer service about this, and the person on livechat said that there was nothing he could do about it. Hautelook then sent me a survey to fill out, in which I blasted their delivery times and their lack of customer service. I received an email shortly thereafter informing me that my credit had been reinstated and $10 had been added for the hassle. I used this credit last week to purchase something. The shipping estimate was "1-3 days", but I just received the UPS tracking email and it will take over a week to get to my place, IF they send it out on time.

TL; DR: They lie about shipping times SOMETHING FIERCE. If you know it will take over a week for an item to even be sent to a shipping facility, DO NOT say it will arrive in "1-3 days"!

I ordered a pair of shoes, because they were taking so long I contacted them and asked what was going on, then they quoted me a different arrival date from the one I was quoted at purchase. The second arrival date came and went, so after a month I contacted them again. It turned out they NEVER DELIVERED the shoes, cause they didn't have them. But they never contacted me to tell me they did not have them. It wasn't until I contacted them again that they told me the shoes weren't available because they hadn't ordered enough to fulfill the orders they received. They refunded my money, however, I don't know if they would have done that had I not contacted them again. I get they impression since they never contacted me to say the shoes weren't available that they would have been content with just keeping my money and me not getting my shoes. They tried to offer me a $10 credit after that, but I closed my account immediately. They are a gamble to order from, you're better of just ordering elsewhere or going to a store. It may be a couple bucks more, but at least you'll know you were getting the item you wanted. Heed the negative reviews people.

The worst experience that I had so far online! I order some dresses (6) at Hautelook.com, after charging my account right away I had to wait a month to get the first dress, I'm a size medium/large, I order the dresses large thinking I rather had a dress a little bigger than one that won't fit, boy was I wrong!. That dress is so SMALL that it fits my niece who is a size 0 or XS! I am beyond furious, the tag said large, but it's not the right size! From all the reviews I know it would be a pain returning the dress and getting my money back, so I guess my niece will have a whole new wardrobe this spring! I'm still waiting for some beauty items that I order and the other 5 dresses (that like I said I've charged for, and still waiting for over a month) and NEVER AGAIN, I'll make sure all my friends and family knows what a ripped off Hautelook is!

I ordered twice from them. First time I return clothing which didn't refund as original payment but store credit.

I asked no answer. I thought it's the policy anyway, as long as I can use credit

But the very strange thing is they say "free shipping" over $100, but they charge me everytime my order went over $100, I need to write them email to remind them.

First time they did replied politely and return my shipping fee,
After several time it happens again and again, I emailed them asked Why I need to remind them over and over? So ridiculous as a company

Then they never replied again, totally ignored me.

Since I still have credit on so I ordered duo of Strivectin, today package comes, it only comes with 1 tube!

I paid for two not one! So pathetic they being a company!

I emailed them again, not really expecting get their answer and good result.

I'll never buy things from there again!

Hautelook is a place where they don't have any courtesy for their customers! They messed up my order three different times and each time honored a credit plus refund! Then again I had a mess up and they stated since we have given you courtesy credit before we can only offer you $10 for the inconvenience! Let me just say that the order was placed on December 29th and wasn't received until February 4th plus didn't get one of the items I ordered! This website is full of crap! No more purchases from them ever

OMG, people please! For those folks complaining of quality of products, many of you I bet just go to the site without reviewing the shipping policies, or even understanding how the site works. This IS a Nordstrom Company! How are you able to return to Nordstrom Rack? This site host "Sales Events" with multiple "Brand" partners. They do not keep ongoing inventory. They depend on the Brand partners to provide the merchandise described in the pictures, (you are placing an order based on a picture and basic description)! Never once have I read on the site, "quality guaranteed". If you don't like the quality or if it looks cheap or whatever, simply return it! Please read the shipping time-frame located in the FAQ's! They never claim to offer over night or even faster shipping. The entire process when ordering from them is located on their site. When speaking to member care, I was informed of this information. Hautelook has over 16 million members, with up to 10 million of the members placing orders monthly! There are issues of course as with lots of online retailers, nothing is 100%, but the complaints and issues received by the company are only about 2-3% of the over all orders placed, which is minimal. Saying this means their overall sales platform is working and they have many many satisfied members whom place and receive orders without issue. I have made several orders, some take longer, but this is expected. If I don't like something, (which has occurred) luckily I have a Nordstrom Rack dept store I can return to, or just process a return ONLINE, VIA YOUR HAUTELOOK ACCT, which is very easy. Don't sign up for a site if you don't understand how it works and then complain and call it a scam. That's just not fair!