HauteLookReviews 366

First purchased a ring. Looked nothing like the photo. Looked like a piece of junk which could have been purchased at the dollar store. Except it would have cost one dollar, not $45.00! Second purchase was a facial scrub brush. It would not open to receive the batteries. After returning it, I was charged for "re-stocking". Haute Look re-stocks damaged products - consumer beware. Third and final purchase (yes, my fact is red). Smitten by art work, I purchased it for $199.00. I was very surprised to discover that I was charged for shipping. The web page states, "Free shipping for purchases over $100.00. Wasted my time speaking with customer service and was given an insulting $15.00 credit. I'm done with Haute Look and so is every one I know.

The Good: I have to start out with any site that offers up to 75% off products that you would already be paying full price for is worth checking out. One of the most unique things about this site is that they offer sales on products that have prices that are usually universal. If you have ever tried to find a sale on Louis Vuitton it is pretty much impossible, well not on HauteLook.

The Bad: Sounds amazing, doesn't it? Well just like everything there are some downfalls to consider. Products are on the site for a limited amount of time, and supply can be limited. If you want something and don't snatch it up right away you could miss out on the opportunity. New items are listed daily at 8AM and the best products have been known to sell out within 24 hours. If you are a diehard shopper I suggest you check out the site daily, this can be a bit of an inconvenience when life gets busy.

Since new brands are added to the site everyday it's hard to list exactly what you should expect, in the past they have offered Tom Ford, Urban Decay, Chanel, Louis Vuitton, and so much more. Over 50 different brands can be found on the site at any time.

Considering both to up and downfalls of the site I really recommend HauteLook. This is my favorite places to find gifts for family and friends. I get the credit of buying amazing gifts, and my bank account doesn't have to suffer. I have to say HauteLook makes me a favorite, especially around Christmas time. Last year they offered a great sale on UGGs, made the perfect gift for the teenage girls in my family.

http://www.hautelook.com/invite/RReynolds2508 offers an extra discount

Their customer service is the worst and I cannot believe Nordstrom's is a part of this site. I ordered a product and after multiple calls to customer service they said that the product was short shipped. Online customer service is worse than calling. They first said my product was shipped and I should file a claim with UPS, then they said I ordered a watch when I really ordered a cigar cutter for my dad. Needless to say it didn't make it for father's day. Over a month and a half later I still don't have the credit for the order they cancelled. I contacted Nordstrom to help since I purchased on their card and they said it was out of their hands. I am so disappointed and angry because I am out money and I don't see them crediting my account. I am sticking with ruelala.com.

I literally have nothing but good things to say about Hautelook. I have made 20+ purchases throughout a year or so and have only been disappointed once due to a snag on a sweater I purchased, but I contacted customer service and let them know what had happened- they sent me a return label, I printed it out, shipped it right back to them & had my refund within 2 days. I think all the bad reviews are coming from people who are disappointed in the shipping length. I am not a very patient person myself, but I haven't ever had to complain about the shipping time. It states on their website that shipping lengths will vary due to the fact that the goods are not being shipped directly from the Hautelook warehouse, meaning that they have to wait for companies to ship the goods to them and then after they recieve then, they ship to the consumer. I've gotten so many incredible deals that I honestly didn't even mind having to wait. I give them an A++++++.

I've ordered 10 items, spent 400$. They sent me emails saying my shipment was already made and I noticed the money was not discounted from my card. Then I realized that they just blocked my account without notice and they cancelled my order. When I call them all they have to offer was an apology but I was treated like crap and all the items I wanted to purchase were gone. I lost the 3 hours that I spent purchasing in that site for nothing.

I ordered 4 pairs of summer wedges, only one arrived one month later. The other three still showing will be on the 16 ( after changing the arrival time two times) still waiting. I'll be returning the ones I got (cheap made), wait until Tuesday and will cancel everything at the N. Rack. I will use Hautelook for "online window shopping". It's bad that the logistics with the merchants and the shipping process is so poor, because they have the most easy to navigate and shopping cart placement.

WORST ONLINE SHOPPING EXPERIENCE EVER. It is nothing but SCAM. I ordered 2 dresses and a necklace on 2/18/14 with estimated shipping around 3/8/214.2 of the items were delivered on 3/10/2014. The dress and the necklace looked really nice online but in reality they were cheaply made. Anyhow, I was more eagerly waiting for the second dress. After waiting for 2 more weeks, I finally started emailing the costumer service about shipping updates. The representative "Jessica Puente" kept telling me that they have received the order from the third party and will ship it soon. Finally, after several senseless emails, I called them and they told me they were having troubles getting the order from the vendor. TACTFUL LIARS. Finally, I requested for manager and again she was too busy to come on phone. After I told them that I will file a complaint, suddenly the manager was available and she promised me that they have received the order and I will get it soon. SAME B***s**t. After a week waiting, I contacted them again and they simply said "sorry we returned the item as it was damaged". SERIOUSLY, WHAT THEY THINK CUSTOMERS ARE FOOL AND THEY CAN KEEP OUR MONEY IN THEIR ACCOUNTS FOR MONTHS?

Hautelook is HORRIBLE. STAY AWAY. I thoughth this would be a reputable place to order from given that it is owned by Nordstrom. But it is nothing like Nordstrom. In fact, Nordstrom should not advertise that Hautelook is "Nordstrom Company" because it has nothing in common with Nordstrom. I ordered 3 items on 4/4/14. I finally supposedly received 2 of the items the following week. Not bad I thought until I opened them. The first item was a Rebecca Minkoff bag which sold me on the price. The bag was not bad - just not to my liking. I am a handbag snob. Unfortunately the packing receipt was for a pair of Ben Sherman socks that should have been delievered to someone else so I had to call Customer Care and be on hold for about 1/2 hr so I could get that straightened out so I could retun the item. The second item was a Hello Kiity Ring. I opened the package and it is a SECOND Rebecca Minkoff bag! However the receipt said it was the Hello Kitty Ring!? I am still waiting for the 3rd item. When I called Cutomer Care they were apologetic and said I could send every thing back... I though about it and said to myself if they messed up the order -- I am sure they will mess up the return. Fortunaltely, I have a Nordstrom Rack close by so I returned everything there. The sales associate was shocked about what happened, apologized and we got a good laugh out of it. I am a frequent online shopper but I will NEVER shop with Hautelook again!