HalloweenCostumesReviews 352

I made an error when placing my order and quickly sent an email to see if I could change the size. They quickly responded and made the correction. The package arrived to my city in a timely fashion, but my delivery person left the package at the wrong address. I checked with Halloween Costumes to see what address the package had been mailed to, and again they quickly responded and were sympathetic to my dilemma. When I finally found the package, I let them know and they quickly responded and shared my joy. What great customer service and so personable.

While the costume did not fit my daughter, I called to ask about a refund. Being it was close to Halloween (5 Days), the customer service rep told me as long as I got it out in the mail that day he would refund my money, minus a 20% restocking fee. He was "in a good mood" by giving me 20%, as it's normally 30%. I raced to the post office to get it in the mail. However, throughout the year I realized I never got the refund. When I called, they tell me I was never entitled to one since it was returned "too late". WTH? It's a costume place! Even if they didn't sell the costume again THAT Halloween, I'm sure it would be bought eventually. SO, now they have my $70 AND the costume. I'm contacting the CEO next week, since I'm told he's away... and will lodge a complaint with the BBB if I don't get either my money back or another costume. I have noticed similar complaints with the BBB regarding promised, but not fulfilled refunds. This makes them thieves in my eyes, and I will never recommend them to anyone. I have seen complaints right on their facebook wall as well from not happy customers. Unless you know FOR SURE that a costume will fit you, DO NOT order from this company... heck, just stay away,... which I had!