GlassesUSA

Easy web site ordering, great selection. It very easy to place my order.

Simple to order glasses seem to be of good quality
No complaints

Website was easy to navigate and there was a good selection of products

Web site was easy. My glasses came on time. Very high quality.

Glasses were much better quality that what I thought. They looks great.

First time ordering my own glasses. First time using online. Definitely will think twice next time.

I received my glasses quickly and were perfect. The quality is superb

Loved and appreciated the service I received all thru the process.

Not bad at all.
The delivery was completed on the date promised

There are a lot of frames that I like and the website itself is very clean.

I originally purchased prescription glasses through Glasses USA around the end of May 2020. I had the glasses for 2 months trying to get use to the new prescription with major changes and progressive lenses. The only issue I had with the lenses was the bottom viewing area for close reading. It was too narrow. On the top front of the Glasses USA website, states 100% money-back guarantee, 365 day warranty. I contacted Glasses USA and was told I could have the change I needed, but my 14 day trial was over. I was told the money-back guarantee and warranty are good for 14 days only. I finally found this information on the website, in small print, it is not readily forthcoming. You really have to search for the 14 day trial information.

On Oct. 2 I called Glasses USA wanting a refund because nothing was being done about my request for another set of lenses. I was told I needed to pay a copay of $15 (never told this before) then I could send back the glasses and have them reworked. I placed another call and talked to another "specialist", requesting that the bottom viewing area of the lenses be increased from 4 mm to 10 mm. I was told this was not a problem. Thus started a series of emails back and forth from several "specialists" and me about = yes they could make the change, no they could not make the change, no I did not qualify for a refund, pick out a new pair of frames, why can't my original frames be used, oh they were given to charity, still not qualified for refund, frames out of stock (I found this out when I called them about delays with my glasses, I was never notified that the frames were out of stock), and several emails asking my permission to process my lenses, no the lenses change could not be done, advise them of my decision to proceed, etc. The last email I sent was to give them the go ahead yet again to process my order. That was on Nov. 23,2020. I've requested to speak with a supervisor (not available) and looked for someone to contact about this issue, but I could only find info pertaining to their website. I'm 67 yrs old. And on a fixed income. I had to quit working due to a stroke. I can't afford to go to another glasses store and spend more money on glasses. My requests for a refund have been denied. This has been going on since July when I contacted them with the lenses problem. I feel I am being jerked around and when a year comes up in May 2021, I lose my glasses and the money I paid for them. It's not an extravagant amount of money, about $250. But I can't afford to just write off that money.
Hopefully this problem can be resolved before May 2021.

Very poor customer service and very long and unnecessary ship times with no real expedite option.