GlassesUSA

It is so easy to order and if anything isn't the way you like it, you can send them back.

I know have a spare set of glasses. They are stylish and affordable.

Too hard to speak with a real person - too much automated response.

Good it was easy they have a very good verity of different glasses and I like they give you updates

Hello, i received a message that my order is with a 3rd party shipper. I'm very uneasy about this and that I have already paid the amount of money that I did for my glasses and still have no way of tracking them.
Chat started
I can't imagine that I'm the only person that is upset about this happening.
Marvin Marks joined the chat
Marvin Marks
Hi
I am sorry your upset about your order.
Hello
Marvin Marks
May I please have your order number so that I can check?
*******
I'm just wondering at what point you'll consider these glasses lost?
Marvin Marks
Just a moment, I'll pull that up for you.
My order was on May 19
I have been more than understanding in regards to the pandemic (I work in an ER) so that part, I get, however, I've seen tiny lapses of time of delivery in things that I order, but this has been insane! Please don't offer me a 20% discount on my next order, I have received that email twice already and it doesn't make up for the fact that I probably should have shopped elsewhere.
Marvin Marks
I am sorry for the trouble but apparently, there's a delay with the shipment of your glasses.
What I don't understand is that if your "3rd party shipper" isn't able to deliver, then why isn't your company using another provider to ship?
I'm looking to know when I'll be receiving the glasses. A date?
Marvin Marks
All of our products are actually handled by a third party carrier. As for your order, since you have the free shipment, it is handled by USPS.
And what state are you located in?
I find that hard to believe! I have received everything that I order through USPS without delay; Fedex; UPS.
Marvin Marks
I understand that. But our courier has experienced, sadly, a delay in their shipment.
You've said that repeatedly.
I'm reading all the reviews of this happening and would like to know what glassesusa is doing to rectify it?
And it would help if you said where you are located
Marvin Marks
I'm afraid we still don't have a definite time frame as to when the glasses will be delivered as we depend on our courier on that. What we've been doing is offering 20% credit, just like what you received on your email.
We are a global company, so we have different facilities located worldwide.
Where are my glasses shipping from, maybe that's the question I should have asked?
20% isn't helping me get the glasses.
Marvin Marks
Your glasses were manufactured from Israel.
I'm asking how your company is working to rectify the shipping.
So if they're in Israel, they're really not being delivered USPS.
Marvin Marks
Actually, your item already left our facility and also reached the sorting facility of USPS in New Jersey. That's why I mentioned that it is already handled by USPS. We're really sorry but literally can't do anything with the delay in USPS' shipment.
How about giving me the tracking number and I'll deal with USPS please

Sadly, there isn't a tracking number yet on this order as it hasn't become active yet.

Very simple to try on frames and order what looks good on you!

Easy to navigate, quickly. Had no problems at all. Prompt delivery.

Got exactly what I wanted and love the fit and feel of my glasses

Easy, fast and professional. Quality glasses and nice case. Definitely recommend.

Very easy to order. Super easy to order and look at all the frames

Be very patient after your order shows shipped unless you pay for expedited shipping

Ordering was easy and the glasses arrived when promised. Happy with product and price.

I returned a pair of prescription sunglasses way back towards the beginning of April. I got this phone call from a returns rep Sophia offering me a 130% if I took a store credit plus promised me she would do her magic and give me a coupon for more off once I decided on another pair. Well I already had ordered and received another pair but she was so convincing and I thought what the heck I'll get another pair of regular glasses. She assured me that if I didn't find what I wanted we could go back to just having her do a refund of my money. So I took a couple days to find another pair but she never exactly told me what the coupon would be. Since I have transgressions there is added expenses so I needed to find out how much the coupon would take off. I called numerous times always on hold for long periods of time always to be told she was not available. She emailed me once asking me to call her. I emailed her to call me directly because the wait times were ridiculous. She never did so I again tried to reach her to no avail. Finally I got fed up and called customer svc to tell them forget it I will just take my money back. I was told very rudely that I could not it was past the 14 days. I asked for a manager and was told they are just going to tell you the same thing. I insisted and of course I never got a call back. Call the company again and was told that managers call back in 24-48 hours. Infuriating! Two days later I get a very unprofessional person name Amy claiming she was a supervisor. Tells me I can't get my money back. I told her what Sophie told me. She questions me on if Sophie actually told me that. She then tells me she has to pull the tape from our phone call to see if Sophie actually told me I could get my money back. Basically insinuating I am a liar. About a week or so later she leaves a brief message calling me back but didn't leave details. Once again I have to be on hold forever and the rep read the comments saying Amy pulled the tape and found what I said to be right. IMAGINE THAT! She said she forwarded my request to the billing dept. I said Oh good I should get my money back. The rep tells me not guaranteed it's up to billing. Well horse poop to that I contacted my banks credit card dept and lodged a complaint. Good think I keep detailed records and dates of who all I talked to. It took about 2 months and Glasses USA kept fighting me getting my money back. My bank found in my favor so I did get my money back. Please do yourself a favor and do not order. They are rude and they are schysters!

Much more convenient than an optometrist. Better value as well.

Great value and fast shipping. They communicate great on all the steps.