111 reviews for GlassesUSA are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Tennessee
1 review
0 helpful votes

Easy breezy
July 28, 2024

GlassesUSA does a reliable job of giving me affordable quality options.

Business question
Convenience
Date of experience: July 18, 2024
Michigan
1 review
0 helpful votes

Good experience
July 19, 2024

Price and quality of product most important... ten more chara

Date of experience: July 9, 2024
Nevada
1 review
0 helpful votes

Their own prescription app shows me that they mangled my prescription.
July 12, 2024

Although I was hopeful, as this website seemed to offer well-priced deals, I was quickly disappointed. I went through the entire process: I went to a doctor's office to get an 'official' prescription, and then uploaded it for accurate prescription filling. I included my pupillary distance measurement, Axis, Cylinder, and Sphere. I know they only fill single focal prescriptions, but that was fine: I wanted glasses only for distance. After filling, I made an order to my size (which you can only order certain lenses in certain sizes... which screams "Amazon Warehouse Returns section" to me), and I waited.

A week and a half later, the glasses arrive. The frames quite literally are so thin and weak, they bend sideways as my wife picks them up to her surprise. She indicates this to me, so I take a look at them. The prescription is awful, causing double vision and blurriness. I download their online app that states it is FDA approved, and going to get my prescription from my glasses for me. It does so. Turns out: they filled the wrong prescription, with the wrong Axis, with the wrong pupillary distance.

Went to the online AI bot to attempt to get a person - horribly annoying bot that is attempting to replicate the experience of chatting with a 9 year old who just discovered emojis. Finished up by spamming it until it gave me a person, and then spoke with the person. The person stated that "I see you have a multifocal prescription, but we only fill single focal prescriptions". I said "I know this, I wanted a single focal prescription, you simply filled it wrong", to which the agent attempted to correct me, until I showed her that her own app gave the "wrong" readings of the prescription. So either her app is BS, or they filled the script wrong.

Regardless, don't take the 110% offer as "store credit", because if it goes wrong AGAIN (and it will), you won't be able to get a full refund ever again, because now its store credit. Returning them today, and expecting a full refund or I will be challenging it through my bank. This company is a good IDEA, but horrifically bad execution. Also keep in mind: the back of your frame "arms" are ordinarily "bent" by your doctor to hold onto the back of your ears, but since this is an online company you won't be able to get that, so you'll have perfectly straight frames regardless of what you do.

Tip for consumers:

The website is set up to be easily used, but constantly bombards you with ads about "50% off", which is relevant, because the glasses are cheap and poorly made. I understand if you want a fashion pair of glasses or something, but this site should not be used for any serious prescriptions, or even basic prescriptions, as people may not notice the mistakes being made, so they can wear the glasses and make their eyes worse.

Products used:

Glasses

Date of experience: July 2, 2024
Pennsylvania
1 review
0 helpful votes

Good
July 11, 2024

Good experience good1
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Date of experience: July 1, 2024
Georgia
1 review
0 helpful votes

Repeat customer
July 7, 2024

This is my second pair of glasses I've ordered from Glasses USA. The ordering process is very easy.

Business question
The quality of Glasses is second too none!
Date of experience: June 26, 2024
AG
1 review
0 helpful votes

Love this site
July 5, 2024

Been using GlassesUSA a few years now, never had a bad experience yet.

Business question
Was recommended by a family member.
Date of experience: June 25, 2024
Massachusetts
1 review
0 helpful votes

Fast shipping and easy to use website
July 3, 2024

Love my sunglasses! And for a great pricee. Happy customer.

Date of experience: June 22, 2024
California
1 review
0 helpful votes

Love my new glasses
June 25, 2024

Good go $#*! yourselffffffffffffffffffffffffffffffffff

Date of experience: June 15, 2024
Pennsylvania
1 review
0 helpful votes

Nice
June 24, 2024

Glitchy website but nice product, arrived quickly and looks great

Business question
The options were cute
Date of experience: June 14, 2024
Florida
2 reviews
0 helpful votes

Mr
June 22, 2024

Easy and efficient with no surprises. Easy and efficient with no surprises. Easy and efficient with no surprises. Easy and efficient with no surprises

Business question
Past satisfied customer
Date of experience: June 12, 2024
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