Gazelle

I wish I could give ZERO STARS…. On 6/27/2022, I sent my "like new" Samsung Galaxy S20 FE 5G 128GB, Gazelle gave me an estimated trade in value of $351. They received the phone and I noticed looking on their online platform that they changed my trade in to an Iphone 6 Plus, which is NOT AT ALL WHAT I SENT.
I called customer service over and over and they kept giving me the run around stating that they need to get in touch with their "WAREHOUSE."
Their customer service is the worst, every time I called them it was like it was the first time, I have spent hours and hours trying to straighten this out, and have had zero success.
Customer service told me they have no direct line to the "WAREHOUSE," but they assured this would be resolved.
A day later I get an email stating that my offer of $351 has been adjusted to $0. They stated that there was a "Model Change: You identified your gadget as a Samsung Galaxy S20 FE 5G 128GB (Unlocked), but it is actually an Apple iPhone 6 Plus 64GB (Unlocked)." They also offered to recycle it.
I never sent them an IPhone and they are now stealing my Galaxy that I sent to them in good faith.
I had to call my provider and report my phone stolen and got the IMEI number blocked on it so they can't sell it to someone, which I suspect they already have.
Bottom line is don't become another one of their victims, don't do business with Gazelle Period, they are crooks.
They stole my phone and they will steal yours too.

I recently upgraded to the new iPhone, and sold my iPhone 4 to Gazelle. I was hesitant after reading a lot of negative reviews, but figured I'd give it a try anyway, as I wouldn't be too upset if I got nothing for it.

I had a great experience with Gazelle. I answered a few questions about the condition of my phone on their website, and they quoted me at $110. For a phone I bought for $100 2 years ago (w/ 2 yr contract), this was surprising to me. This was in line with other websites, including the Apple store, AT&T, and Amazon, except on the other sites, you had to spend the money at their store. I'd rather spend it where I want.

A few days later I received a box in the mail with instructions on how to ship them my old iPhone. I dropped off my package with my phone at the post office the next day. Just in case I took some pictures before I shipped it. About 3 days after that I received an email that they received my phone and would examine it soon. The next day I got another email that said they had looked at my phone and would pay me the full $110 they quoted. The deposit was made to my PayPal account the next day. From the time I initially signed up online to the time the money was in my account was 10 days. This includes sending the package both ways.

I will note that although my phone was 2 years old, it was in great condition. I always kept it in an otterbox and used a screen protector, so it had no scratches or damage. I used a q-tip to clean dirt out of the ports/niches before sending. I cleared everything off of the phone, set it to factory defaults and loaded iOS7 before sending as well. I'm wondering if some of the bad reviews sent in phones in bad shape. I will note that I did not send the power cord or headphones, which I was worried would bring down the price but apparently it didn't.

Overall I had a good experience and would recommend.

I purchased an iPhone 6s Plus months ago from Gazelle. It was working great, until T-Mobile updated and began blacklisting cellphones. One of which was the one I purchased. They tell you that they check the phones and make sure they are clean. That was not the case. T-Mobile let me know that the previous owner never finished paying their bill, and they could not unblock it for me without the original phone number. I bought this from a third party seller, therefore could not provide one. Due to the nature of my job, I need a cellphone. This situation forced me to go purchase another phone on the spot. I paid over 500 for this phone. It is completely unacceptable. I tried to be understanding, let me them know and was told I was to be refunded completely as long as I return the phone.

Fast-forward two weeks. I have called them every other day. Nothing. They keep telling me the payment failed, and it must be my card. I let them know that my card is perfectly fine, and even called Discover to verify. I keep getting, 'I don't know why.' I offered another card, or even the option of sending me a check. They said, "It would be too difficult for a financial department." Oh, I'm sorry, were they going to HAVE to do their job? That sounds terrible. I mean, why would they get paid then?

Honestly, just go buy it from the carrier, or Apple. It is worth the down payment, it is worth spending a little extra to get something under warranty, new, and working. I even prefer craigslist, and offerup to Gazelle. This company seems to be run by children who keep giving me nonchalant answers to an actual issue. I spent the money because I was led to believe it would be a good product. This is a complete sham and I URGE you to save your time.

Also, following my conversation with them today, I was told the same thing by two Senior VP's who said they couldn't do anything, but have the title. I told him I was TOLD the exact SAME thing three days ago. He said, "Oh, there are 50 of us." Oh, so basically, there is only one person with the ability to fix this, and you are not allowing me to speak to them. Senior VP= I can't do anything.

Well, enough said.

DO NOT SELL THEM ANYTHING! I sent in my locked Verizon Samsung galaxy S20FE 5g 128gb. It was in dam near perfect condition with slight minor scuffs on the sides of the phone. The screen was in perfect condition and it worked like new! They stated I sent them a Samsung s20+ 515gb. They stated it had more scratches on it then I originally stated and then declined my offer entirely! When I called to talk to someone about sending it back to me via overnight and told them I had pictures of how it looked when I sent it in and even had a chat conversation about how they had only sent one piece of foam to protect it during shipping, the guy on the other line HUNG UP on me before I could even tell him why I was calling! This was my first time doing business with gazelle and I will never do business with them again nor would I recommend them to anyone! I was curious and went back on their site and put in the phone info that they stated the phone "actually was", they offered over $300 for the phone! There's something very off about this company, they will scam you to try and get devices for free so they can turn around and sell them anyway!

Really the headline says it all. I have purchased at least 5 iPhones, and sold 5 iPhones and I have been happy with every transaction.