In hopes that I can save someone else from similar bad experiences, I will write this review of Gazelle. I have had two experiences in the last few months, and had I realized at the time what had happened with the first one, I would not have done business with them for the second time. My husband's iPad was an older model, iPad Air, but had no problems except for low memory. The amount of money they told me they would pay for it was very low, but seemed fair to me, given the age of the device and the small GB. After sending it in, I got a letter back that said they would not pay anything for it because it was "locked." I had a choice of letting them destroy it for me or they would return it to me. I took their word for it that it wouldn't be worth anything since it was locked. So, I let them recycle it (i.e., re-sell it). Later I learned from my AT&T technician that iPads do not need to be "unlocked" in order to sell them (iPads and Apple Watches do not have to be unlocked). That lie from Gazelle would've kept me from selling my own iPad to them, had I known it in time. Just recently I went through the steps to sell my iPad to Gazelle, iPad Pro 10.5", 2nd generation, 64 GB, in pristine condition. It was 3 years old but in a protected keyboard case the entire time. It had zero scratches. I used it a lot every day with no battery issues. The price quoted was $168, but I figured maybe the low price was due to the low GB. I chose the option for them to send me a box. After 2-3 weeks, no box. I contacted them, and even though they had sent me an ID, they said I just needed to send it myself, as the box had not been sent. I did. After they received it, they said they would only pay $74, because of (get this) (1)it would not hold a charge (lie) and (2) it had too many scratches (it had none). My choices: accept the check or let them return it to me. I seriously doubt they even evaluated it after receiving it (except maybe to realize they could make some money when they sold it.) This is two instances in the last few months, of what I consider to be unethical actions on the part of Gazelle. I'm stuck with whatever they decide, since I made the mistake of sending them my devices. My only reason for writing this review is to warn others. I would never trust the company again.

On July 28th, 2023 I was given an offer of $95.41 for a Google Pixel 5 128GB (Verizon). I have had the phone for years using Verizon's service, and kept it in immaculate condition by keeping it in a sturdy case and having a screen protector on it at all times. I followed all of Gazelle's directions, including but not limited to removing the SIM card, deactivating the phone, removed device tracking, charged and reset my device. I shipped it shortly thereafter, being sure to include the original box with all of the included accessories as well as two compatible phone cases and a screen protector.

On August 10th, 2023 I received an email that my offer had been adjusted. I was ridiculously only offered $38 after shipping the phone. First of all, they claimed it was because there were "scratches." There most certainly were not scratches unless they happened to scratch it themselves. Secondly, they LIED and said it a Google Pixel 5 128GB (Other), not a Google Pixel 5 128GB (Verizon). This is simply false information—it is certainly a Verizon model as I purchased it from Verizon and used it with my Verizon service for many years. I opted to have the phone sent back to me as a result, and I immediately sent a complaint to Gazelle to which I received no response.

On August 18th, 2023, I received the phone back in the mail. However, it was ONLY the phone inside of a Ziploc bag. I am absolutely livid. Gazelle has STOLEN from me. As a reminder, I shipped them my Google Pixel 5 128GB (Verizon) in its original box with ALL of the accessories it came with included, as well as two compatible phone cases and a screen protector, and what they sent me back was solely the device itself inside of a Ziploc bag, no box or accessories whatsoever. Again, this means THEY HAVE STOLEN FROM ME.

I immediately reached out to Gazelle's customer care via the Live Chat feature and interacted with an individual named Glendiel. At first, he clearly did not read my complaint whatsoever, and only send me back some premanufactured customer service commentary about how they "really apologize for the inconvenience" and summarized for me information I already knew—in fact it was information he would have known I actually knew if he'd read through my complaint. I had to ask him to read my comment through once more and actually provide a relevant response. After ten minutes he tells me there's nothing he can do since "based from the records of the Warehouse team" there was nothing but a device. This entire company just loves to tell lies.

In summary, Gazelle scammed me with an offer of $95.41, made up lies in order to give me a lowball offer of $38.00, stole the majority of the items I sent to them, and then tried to claim that those items never existed. Without that box, I am unable to resell it myself. I came to Gazelle expecting to make $95.41 and instead made nothing, and in fact, I am worse off because they have stolen from me the items which would allow me to find an offer elsewhere. This is devastating. These people are liars, scammers, and thieves. Do not trust Gazelle. I will be seeing them in small claims court.

>>>Gazelle scores 1.49 out of 5 stars with BBB (Source: BBB website)<<<
In June, Gazelle offered me approximately $600 for my pristine iPhone 13 Pro Max. I accepted their offer and sent my phone to them in the box they mailed to me. Gazelle sent an email on June 14 acknowledging that they had received the phone. That was the last I heard from them. I did not receive the payment they promised. I called them today to ask for an explanation and after 30 minutes of holding their pleasant but confused rep informed me that I had not received my funds because I had accepted their offer of $0.00 for my phone. I advised them that they were mistaken, that the offer was ~$600 and that it was not my practice to give away $600 iPhones. The rep was very sympathetic and intimated that the error was related to their software. She said they would try to find the phone and send it back to me in 3-5 business days. What a disaster. Nothing but regret that I chose to trust this company only to have them breach our contract in an obvious attempt to defraud me. If only I hade done my homework and read the vast number of negative reviews that have been posted by other customers with similarly disappointing experiences, I wouldn't be out $600.

Update: they are so confused and full of it. They told me they would look for the phone and return it to me, and that I should call back in a week. I waited a little more than a week and called back. Everything they told me in the first conversation has changed. Originally, they claimed that I accepted their offer of $0.00 for a $600 phone. Now their excuse is that the phone was cosmetically damaged (100% false. I took video and photos, see below, of the phone moments before I mailed it to them.) Then they told me that I owed ATT money for the phone. Again false. I paid ATT in full for the phone and have a receipt to prove it. Now that they've run out of bogus reasons to send me the money, they are just coming out and saying it straight up: anticipatory repudiation of their contract with me. They just told me flat out that will neither return the phone nor send me the money. Here's the thing, if they're doing this to me, they're doing it to a lot of other people too. Any class-action attorneys out there looking for an easy win?

If you need a new phone in less than 5 months, try another company. If there was zero stars rating, I would have selected that.
I ordered an iPhone 11 Pro Max in 9/9/22. I had my phone for about 45 Days and we were changing providers to Verizon. Verizon refused to provide service because the phone was still locked (- on a no pay list from previous owner). I called Gazelle and they suggested I buy another phone, pay for it and when phone #2 arrives I send the 1st one back. I was leaving town in 5 days and they said they would expedite the shipping and I would receive my new phone on 11/07 as I was leaving early morning on 11/8/22. I paid for the 2nd phone, and it arrived on 11/8/22, too late so I wasn't home to sign for it. Fed-Ex texted me saying I had 5 days to pick it up before it was shipped back to Gazelle. I spoke to a Fed-Ex Manager who told me if I called back on 11/15/22 they could resend it to me for redelivery. I called twice on 11/15 and Fed-Ex sent phone #2 back to Gazelle. Gazelle said I would have to wait 5-7 days for P2 to be received and processed and I would then be issued a refund and I could purchase a 3rd iPhone. 5 days later I received an email from Gazelle with a shipping label to return the 2nd phone that I never received. At that point I called Visa and put a stop payment on both phones and ordered one from another store. When I finally got my UN-locked phone, Gazelle finally agreed to send a shipping label to return iPhone #1. But I had to mail it that day to get my credit. None of this mess was my fault. Gazelle then told Visa I hadn't sent it back, I got more demands to verify all transactions and provide proof and of the entire history of these transactions and communications. All this took 8 phone calls to Gazelle, detailing the claim to about 6 different people (and 6 phone calls to Fed- Ex that proved useless)
I finally, finally got the last of the money refunded, verified, and put back on my Visa Card 1/15/23.

I have used Gazelle for many years to sell my iPhone and iPads to when new electronics become available. I never own any device for more than a year. Gazelle has in the past offered me by far the best buy back price of any company that will buy back electronics. Certainly much better than Apple's trade in value or your local carrier will give you as a trade-in. I have recommended Gazelle to many others.

Until Now!

As all my electronics are always in cases from day 1, my iPhones and iPads are in perfect condition for the year that I own them, until Apple comes out with a better device a year later and I buy the new device. I'm a perfectionist and I don't like smudges, smears, fingerprints and certainly not scratches on the electronics that I use.

However, over the last two years with my iPhone 10 XS and the iPhone 11 that I have tried to sell them to them, Gazelle has come up with "new" policies or standards, it would seem.

Of course before you mail your items in to gazelle, you fill out a small questionnaire stating the products condition. I have always marked perfect in the past because I would consider my electronics to be in perfect condition. I recently offered them my iPhone 11 a few weeks ago and was given a buy back price $500. When they got my iPhone to their headquarters, they emailed me back and said my device had too many scratches and they would need reduce the price by $90.

I'm going to include pictures of that iPhone 11 that I sent them... with all the so called scratches and you will see what I mean.

My personal opinion of what is happening at Gazelle is that they are taking advantage of the Corona Virus situation as well as peoples impatience to just get paid and get it over with. They offered me a lesser price than what was originally said and I contacted them to say no way, send it back... I just bet they were surprised.

Here's a hypothetical situation of what I believe is going on. Gazelle is offering high dollar payback on used electronics to get people hooked into wanting to send their electronics in to them and getting paid. When Gazelle comes back with, "your phone is not worth what you said it was" and reduces the buyback price to you, I would imagine that most people would say to themselves, go ahead and take the discounted price and run. I don't need that device anymore. Most people aren't going to want to go through the hassle of Gazelle sending their device back to them and them having nothing to do with it, so they take the discounted price. Gazelle has their property the possession so, just get it over with and just take the reduced price and be done with it. When you add in the situation of the Corona Virus, where most people are hurting for money now and will most likely take anything they can get for their used device. Get it quickly and be done with it. That makes me very angry that Gazelle maybe using the Corona Virus to their advantage to take advantage of people.

So, here is my buyers beware. Before you get involved with Gazelle, remember what I have written here. It's better just to take your iPhone, iPad or Android to your local carrier and trade in on the new device you want to buy. Because in the end, Gazelle is not going to give you a fair price at all. It's happened twice to me now.

I love Gazelle, I use it whenever I get the chance, I hope to see other items available to sell such as the iWatch from apple.

On 28 May I have ordered an iPhone from Gazelle. I called them immediately after ordering to cancel it before it was shipped, because of the bad reviews on them I found on-line. The manager I spoke too told me that this order had never been processed because my IP address was outside the US, so there was no order to cancel, so I did not need to worry. However, I was charged the full amount through PayPal. On the same day, 28 May, I opened a dispute and contacted the seller through PayPayl, and they never responded to my message. On 31 May I received a message from Gazelle that my order had been shipped. I called Gazelle again and they told me they would inform FedEx not to deliver the order to me and that they would refund me, but before they refund me I needed to close the case with PayPal. I told them that I needed a transcript of our phone conversation to be sent to my e-mail so that I had something in writing about refunding me. The manager promised to send this by email, which he never did. On 1 June I called Gazelle again. I spoke to the same manager who talked to me on 28 May. He told me that my order should have never been processed in the first place and promised a full refund if I close the dispute with PayPal. I told him that I would not close the dispute until and unless they refund me. He promised to refund me as soon as FedEx delivers the phone back to them. I asked him to email me the transcript of our telephone conversation, which he never did. On 7 June the order was delivered back to Gazelle. However, they did not refund me until 19 June when I wrote them that I would bring a lawsuit against them.

If you consider buying anything from them please read their disclaimer which says in capitals: "THE WEBSITE AND MATERIALS ARE PROVIDED BY GAZELLE ON AN "AS IS" BASIS AND AS AVAILABLE, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GAZELLE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY AND ACCEPTANCE AS WELL AS ANY LOCAL JURISDICTIONAL ANALOGUES TO THE ABOVE AND OTHER IMPLIED OR STATUTORY WARRANTIES. WE MAKE NO REPRESENTATIONS THAT THE WEBSITE OR MATERIALS WILL MEET YOUR REQUIREMENTS AND WE DO NOT GUARANTEE THAT ANY CONTENT, INFORMATION, SOFTWARE OR OTHER MATERIAL ACCESSIBLE THROUGH THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS."

This means that they can sell you a non-functional device for $$$ and are not liable for this beyond the return window, but return is subject to restocking fee. Neither are they liable if their website infects your computer with a virus.

Here is my experience after two weeks of trying to receive my merchandise from Gazelle via email:

Gazelle,

I will like to say this is my FIRST time dealing with your company and it has been nothing but a headache up until this point. I'm not sure if this something that happens often. However I placed an order on 9/16/2017 with order #?. Ive reached out multiple times to speak with someone after I noticed I didn't receive a confirmation of shipment for my order a week after placement. I called on 9/25/2017 and spoke with a representative and told me that she didn't understand why my order hasn't been shipped. Then transferred me to your Senior Specialist Thomas and he didn't know what was going on either. So Thomas went ahead and submitted something to the warehouse to expedite the processing of my order. Thomas then stated I should receive some type of communication via email for my order by the end of business 9/25/2017. On 9/26//2017 I called back to speak with Thomas because I did not receive any communication from your company in regards to my order. Although Thomas was very apologetic on behalf of the company, I was just irritated with the fact that communication amongst the Reps and Warehouse is so complicated to me. Thomas proceeds to tell me that I should call back with in 3 business days if I didn't get any communication from the company AGAIN. So I did just that. I called for the third time on 9/29/2017@ 8:10am (central time) and got ahold of representative after some time of being on hold. He tried to see what he can do to help me but it didn't work out in my favor so he asked if I could call back in an Hour to speak with Thomas. I said "OK." I actually gave my wait time 2 hours before calling back and when I did, I ask to speak to Thomas. The lady asked for my information to be forwarded to Thomas and I gave her just that. She asked to place me on hold. I was on hold for at least 6 minutes! Finally someone answered and guess what? It wasn't Thomas. It wasn't even a Senior Rep. I was irritated because I had to give her my information all over again and on top of that, it took a few more minutes for her to look over her notes. Guess what she told me when she came back to the phone? "It looks like a senior rep has been going over the case and we got communication that the item you had didn't pass inspection so they couldn't send it out to you. Once we have an item for you then they will send you the item you purchased." This is freaking insane. I have to wait two weeks for you all to shut me down and keep giving excuses. What is the point of your advertisement to bring people to your company to "SELL" them an item if you don't have the item fully inspected and ready for shipment? On top of that, why is your item on the internet ready for purchasing? Word of mouth is definitely a way to make or break any company. I definitely hope that you all find out how to resolve my situation quickly because this is absolutely ridiculous. Especially for my first purchase ever with you all. I will continue to contact you all until you figure this mess out and get it resolved because I feel so screwed. I want to also let you know that this is a gift for someone that I am suppose to give to on October 7,2017. What am I suppose to do now because of an error your company/warehouse caused for me? You should really focus on a corrective action for the communication barrier between your warehouse, representative and your selling platforms because apparently something is not right.

They offered me $35 for A good iPhone 5S And Then Gave My $3.75 I'm taking them to court

Don't ship anything to these thieves.