Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
After accepting the device, the company didn't pay for the trade-in or answer emails to customer support regarding the issue. It wasn't until the issue was exposed on various social media platforms that Gazelle finally paid, nearly a month after the device was accepted.
This is the third device I have sold to Gazelle and as with the first two this went smoothly. They have never adjusted my assessment of the condition of the device.
Gazelle has fair prices, very fast service and is very convenient - will use again in the future for certain!
I've used Gazelle several times over the years and have always found them to be easy to use, fast, and helpful. If you want to get back some cash for your old device, even if it's broken beyond use, you can do so with Gazelle and keep things simple. Recommended.
Process could not be easier or quicker. This is my second transaction with Gazelle. I love these guys.
Very simple, very fast. Got my money quick and the process couldn't be simpler. That is all I need to say.
Selling an iPad or iPhone to Gazelle is so easy. I even got more money than they estimated on line once they had my iPad in hand due to its excellent shape! Who does that. I will utilize this service again for sure.
Gazelle rocks they gave me more than i expected. I will use them in the future. I hope everyone that has iphones or ipads uses them.
User friendly page and clear instructions. Most efficient shipping process!
I was very pleased with the payment I received for my items. (Beautiful packing!)
This is not a creditable company I ordered a phone that was suppose to be in "good" condition with FedEx shipping. Once my shipment arrived I turned on the phone and it was flickering, then the whole screen starts freezing up all thru the day. First of all why am I paying for a half $#*! phone? Secondly why is this company letting customers receive broken phones? I personally know I'll never buy a phone from the site again and I'll make sure anybody I know won't either. Out here lying to people and having fake reviews.
I was very happy with Gazelle. They made the process very easy and I ended up getting a little more money that I expected. Will definitely use again.
Sending in my devices to a trust-worthy company made me feel so comfortable. The process was easy and seamless. I received the return box and label and then a check all within 10 days. So easy!
The hardest part of this very easy process was identifying which model of iPhone and iPad I had, and that wasn't very hard at all. Maybe - and I stress maybe - I could have gotten a few dollars more selling my gear through Craigslist or eBay, but I doubt it would have been worth the much greater hassle. This was so incredibly easy and efficient, and by selecting the Amazon gift card payment option, I even got a few dollars more.
I sent my functioning and nearly perfect condition phone to gazelle. It's only flaw was that it was an older phone being an HTC m9. I heard good things from friends who bought from gazelle so I stupidly trusted their honesty. I get an email that my package arrived and that they only will give me 15 because my phone won't turn on and it broken! That is totally not true... I charged it before I sent it to back up my photos to Google and reset it. I'm going to not accept the offer but now I'm worried they broke it and won't be able to sell it for a fair price.
IDevices are so expensive, but if you have a current/recent version, Gazelle offers the best way to reclaim some of your money from buying the device.
Easily and quickly sell your old phones and iPads. Win/win and reliable. It's the only place I go now.
I was sent the incorrect iPad from the one I ordered and instead of sending me the one I ordered, I have to ship it back and wait to buy another one? Also, with modern inventory systems, how was the incorrect iPad even sent?
Gazelle is the gold standard when it comes to selling your used devices. Their prices offers are fair and firm. They make the entire process easy and painless, with thorough instructions to prep your item for shipment as well as providing prepaid shipping labels (and boxes if needed). I've used them twice and found them to be fast, efficient, friendly and honest. Great customer service.
I've always went to gazelle to sell my apple products. This time I figured I would try and go with another company just to see if they would offer me more. I submitted my quote to gazelle then the other company. Both were pretty similar. I sent my product to the other company and when they received it they told me my info was incorrect from which I received my quote. They then went and took my offer away and offered me $150.00 less than what they originally said. I told them to send me back my product. I then sent my device to gazelle. When gazelle received it they not only accepted it but they went and stated it was worth more than what they quoted me so they're giving me more money. I should have known better then to go with someone else... I will always turn to gazelle. They are honest, and tell you the truth. Thank you gazelle for always making my experience great...
Excellent value. Great price for my iPad. Quick service. I would do it again. Thanks for everything promised and delivered.
I have experienced a problem since I wrote this review for Gazelle. The check I received came back insufficient funds with a $12.00 charge from my bank. Spent a lot of time on phone this morning with customer service. They said there was a bad batch of checks sent. I was told a supervisor would call me back. No supervisor, no call. I will be happy to adjust this review when I get a valid, cashable check! I need $121 plus $12 return check fee! Thank you!
About the business
Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members