Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
Purchased a lot of 30 Motorola Droid Turbo 2's from Gazelle Wholesale. Received the order and 12 of the 30 were the incorrect phone and on top of that they were old junky phones. Disputed order and I am told it can take up to 8 weeks to receive a refund IF they approve it. Worst company ever DO NOT BUY!
Gazelle made the process go by really easily and quickly. And they give you a great payback for turning your items in!
Been using this site for years... always get paid, never have an issue. They're a big company, I don't think they would scam you outright... I've always had a good experience and gotten paid quickly
My Transactions went as they had said and the process was easy. Will use again in the future and am happy with this company.
I offered to sell on Monday 5/15/2017 by Tuesday 5/23 the money was in my PayPal account.
In that time: I received shipping box --> packed & shipped iPhone --> received & inspected by Gazelle --> they transferred money into PayPal account. All within 6 business days.
PERFECT!
Everything went as smooth as could be. Gazelle walked me through every step of the way. Wonderful service. Would use again and again!
This is the second time I have used Gazelle. Both times the transaction was fast and easy. Gazelle is my "go to" for selling electronics.
Paid for 2 day shipping on a phone. Got a phone over a week later, but sadly not the one I ordered. Now I have to jump through several hoops and wait up to a month to get a refund. They don't even list the phone they sent me on their site. So it's like they just found something and tossed it in the box. Never again.
I sold a MacBook Pro and an iPad 2 on Gazelle. The transaction could not have gone more smoothly and communication couldn't have been better. I've been telling everyone about Gazelle. I may have been able to sell it for more on my own, but the downside risk is not worth the (possible) higher price. Gazelle is awesome.
I sold an iPhone to Gazelle. The shipping package arrived quickly and the phone was shipped promptly. I HAVE NOT RECEIVED the promised gift card.
I think that the offer that I got from Gazelle was fair and honest. I will I more business with this company in the near future
All of our used phones we sell to gazelle and we buy new ones from them too. We have always had a great experience with gazelle.
Fsst response, payment received as promised. Had my check within a few days from start to finish. Very satisfied.
"Gazelle makes it easy to sell your device, pack, ship and collect dollars"
Shorter reviews are easier to read, not sure why I have to add 100 words
Have sold many items on gazelle and have always received prompt payment for my items, like the status updates on their site showing when items are received and reviewed
I sent two phones in. Was told they were in great shape. Was told our payments would process. Over a week later, no payments. I've emailed. No response. I now don't have my phones and was never paid. I will never use this "service" again and have been telling anyone interested about this circumstance. Horrible.
Received phone but was for a different carrier. Notified them and received return info and sent back. They say they got it but they don't know where my refund is. Paid with paypal and can't get my money back $360 So watch out for Gazelle it will run off with your money.
I sold my iPhone 6 back to Gazelle and it was received and processed (Amazon gift credit) in two days of mailing my iPhone back to them. The suggested amount was the amount that was paid. When we upgraded my wife's iPhone, the same process occurred. A two-day turnaround and payment. Easy, fast and flawless.
I had several devices that were accidentally damaged, would not power on or weren't able to update to the latest software but Gazelle was willing to purchase these devices and in some cases, I received more money than was quoted! The alternative would have been chucking them all into the bin. I'm glad I decided to check with Gazelle!
Ordered refurbished iphone on April 22. Had not arrived by May 8, so I called -- no answer. I emailed-- no answer. I called again two days later; after 30 min on hold, got a woman who was unable to explain why order was delayed. I asked for an email the next day updating me. Got email just saying the ordered had been cancelled -- no explanation, no coupon for my trouble, or anything else. Amazing.
Answer: No experience with that. Experience with their staff and their customer service, don't fo business with them. My phone was returned in October, and I still have not received my refund. They finally sent me an email saying my return was received, in December but tracking showed it received in October, and still no refund.
Answer: I would not buy from or sell to Gazelle regardless of what they claim.
Answer: No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months
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