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GazelleReviews 1,075

2.3
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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
151
value
145
shipping
138
returns
118
quality
124
Missouri
1 review
0 helpful votes
Follow Chris N.
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Purchased a lot of 30 Motorola Droid Turbo 2's from Gazelle Wholesale. Received the order and 12 of the 30 were the incorrect phone and on top of that they were old junky phones. Disputed order and I am told it can take up to 8 weeks to receive a refund IF they approve it. Worst company ever DO NOT BUY!

Date of experience: June 2, 2017
California
1 review
0 helpful votes
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Gazelle made the process go by really easily and quickly. And they give you a great payback for turning your items in!

Date of experience: June 1, 2017
Georgia
2 reviews
0 helpful votes
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Good site
June 2, 2017

Been using this site for years... always get paid, never have an issue. They're a big company, I don't think they would scam you outright... I've always had a good experience and gotten paid quickly

Date of experience: May 31, 2017
Oregon
1 review
0 helpful votes
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Easy to use
May 31, 2017

My Transactions went as they had said and the process was easy. Will use again in the future and am happy with this company.

Date of experience: May 31, 2017
New York
1 review
0 helpful votes
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IPhone 6s - sold
May 30, 2017

I offered to sell on Monday 5/15/2017 by Tuesday 5/23 the money was in my PayPal account.
In that time: I received shipping box --> packed & shipped iPhone --> received & inspected by Gazelle --> they transferred money into PayPal account. All within 6 business days.
PERFECT!

Date of experience: May 29, 2017
Pennsylvania
1 review
0 helpful votes
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Smooth
May 30, 2017

Everything went as smooth as could be. Gazelle walked me through every step of the way. Wonderful service. Would use again and again!

Date of experience: May 29, 2017
Texas
1 review
0 helpful votes
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Easy Peasy
May 25, 2017

This is the second time I have used Gazelle. Both times the transaction was fast and easy. Gazelle is my "go to" for selling electronics.

Date of experience: May 25, 2017
Illinois
1 review
2 helpful votes
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Paid for 2 day shipping on a phone. Got a phone over a week later, but sadly not the one I ordered. Now I have to jump through several hoops and wait up to a month to get a refund. They don't even list the phone they sent me on their site. So it's like they just found something and tossed it in the box. Never again.

Date of experience: May 23, 2017
Arizona
2 reviews
0 helpful votes
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I sold a MacBook Pro and an iPad 2 on Gazelle. The transaction could not have gone more smoothly and communication couldn't have been better. I've been telling everyone about Gazelle. I may have been able to sell it for more on my own, but the downside risk is not worth the (possible) higher price. Gazelle is awesome.

Date of experience: May 22, 2017
Wisconsin
2 reviews
0 helpful votes
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I sold an iPhone to Gazelle. The shipping package arrived quickly and the phone was shipped promptly. I HAVE NOT RECEIVED the promised gift card.

Date of experience: May 20, 2017
Virginia
1 review
0 helpful votes
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Great and Honest
May 20, 2017

I think that the offer that I got from Gazelle was fair and honest. I will I more business with this company in the near future

Date of experience: May 19, 2017
Florida
1 review
0 helpful votes
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Awesome
May 18, 2017

All of our used phones we sell to gazelle and we buy new ones from them too. We have always had a great experience with gazelle.

Date of experience: May 18, 2017
New Jersey
1 review
0 helpful votes
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Fsst response, payment received as promised. Had my check within a few days from start to finish. Very satisfied.

Date of experience: May 16, 2017
Stephen M.
Florida
1 review
0 helpful votes
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"Gazelle makes it easy to sell your device, pack, ship and collect dollars"

Shorter reviews are easier to read, not sure why I have to add 100 words

Date of experience: May 16, 2017
Florida
1 review
0 helpful votes
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Have sold many items on gazelle and have always received prompt payment for my items, like the status updates on their site showing when items are received and reviewed

Date of experience: May 16, 2017
California
1 review
6 helpful votes
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I sent two phones in. Was told they were in great shape. Was told our payments would process. Over a week later, no payments. I've emailed. No response. I now don't have my phones and was never paid. I will never use this "service" again and have been telling anyone interested about this circumstance. Horrible.

Date of experience: May 16, 2017
Alabama
1 review
3 helpful votes
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Can't get refund
May 15, 2017

Received phone but was for a different carrier. Notified them and received return info and sent back. They say they got it but they don't know where my refund is. Paid with paypal and can't get my money back $360 So watch out for Gazelle it will run off with your money.

Date of experience: May 15, 2017
Florida
1 review
0 helpful votes
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I sold my iPhone 6 back to Gazelle and it was received and processed (Amazon gift credit) in two days of mailing my iPhone back to them. The suggested amount was the amount that was paid. When we upgraded my wife's iPhone, the same process occurred. A two-day turnaround and payment. Easy, fast and flawless.

Date of experience: May 15, 2017
Maryland
1 review
0 helpful votes
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I had several devices that were accidentally damaged, would not power on or weren't able to update to the latest software but Gazelle was willing to purchase these devices and in some cases, I received more money than was quoted! The alternative would have been chucking them all into the bin. I'm glad I decided to check with Gazelle!

Date of experience: May 15, 2017
New Jersey
2 reviews
3 helpful votes
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Ordered refurbished iphone on April 22. Had not arrived by May 8, so I called -- no answer. I emailed-- no answer. I called again two days later; after 30 min on hold, got a woman who was unable to explain why order was delayed. I asked for an email the next day updating me. Got email just saying the ordered had been cancelled -- no explanation, no coupon for my trouble, or anything else. Amazing.

Date of experience: May 12, 2017

About the business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.


gazelle.com
Founded in 2006
Boston, MA, United States