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Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
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I've used Gazelle several times and they've always paid me the quoted amount. This time they went above and beyond and noted my iPhone was in better shape than expected and they added $10 the final payment.
I would use Gazelle again to sell laptops. They make it very turnkey. Wiping the laptop was the hardest part but that would have to be done no matter who you used to sell to. I loved that they sent me the box, padding and shipping label. So Easy!
No issues, quick sale. Smooth transaction from start to finish. Would sell my electronic items to them again.
I've sold a few phones to Gazelle. Good prices (better than what the carriers would give me in trade-in value) and an easy process. I always exchange for an Amazon gift card, which gives more value and is super convenient.
I treat my phones really well, and have wondered, from time to time, if I could get away with calling their condition "like new" rather than just "good" on Gazelle, for the higher trade-in value. But I always go with "good." This last time, after I sent in my "good" phone, GAZELLE decided it fit the higher condition, so actually RAISED MY OFFER. This made me happy (more money, yay) but also made me think they're honest businesspeople.
I love selling electronics on gazelle. They are very user friendly. Their customer service was awesome.
I had used Gazelle once and all went fine. I decided to try to it out again and never received my check
Had 2 IPADs for sale, was given a price, followed instruction on return and then received an email stating they found one of the IPads in better condition and I stated and received additional money! Wow, what a great, honest company. I will definitely deal with Gazelle in the future. Its out of the ordinary to be honest now a day so when a company is HONEST, they should be supported. Thank you Gazelle
I bought an iPhone 6 Plus, paid for the quicker shipping. They didn't ship it on time apparently they needed 2 days just to process my order. I had to change my travel plans. I had the phone a couple of weeks, it only worked about half of the time. I sent it back several weeks ago for a refund. I still don't have the refund! Do not do business with this company! They are the worst!
I go to Gazelle when I need to trade electronics back, the price was decent. The whole experience was good!
I sold my iPhone 6 to Gazelle and was given a fair price upfront. The phone was in perfect condition and unlocked. However, when they received it they said it had a scratch on it and adjusted the offer. The adjustment was about 10% of the offer. I'm sure they feel that after going through the trouble one goes through to get it unlocked and mailed in you will just accept the offer, as I did.
Purchased a MacBook Pro for $1600 and selected express shipping. Called the, the next day to ask if I would have it by the weekend which they guaranteed I would. Three weeks and 7 phone calls later still not here and now have asked to cancel the order last week which still has not been done. I am now recording phone calls and saving communication and documentation as I am concerned I will need to take matter through small claims court. Huge waste of time and tied up $1600 for three weeks now. Never again!
Kept informed of progress along very step of the way. Very highly recommend! Everything was clearly presented and process worked as represented.
This is the second phone I've sold to gazelle and I was very unhappy. I got an email on 7/19 that they'd received the phone. But when I logged onto the website on 7/24, it still said it was waiting for me to send the phone back. So I called, and was given a tracking number. Fast forward to 8/24 when I got a promotional email from gazelle and realized I'd still never received my check. It was mailed out the next day, but if I'd never remembered and called them, they would've never done anything.
Quick delivery of shipping materials and quick notification of process. Received my check in a week, thanks.
Phone froze and locked up at 60 days. Unable to return because it stopped working past 30 day return policy. We haven't even paid off the device. Will not purchase from Gazelle again.
Was very easy and went very smooth. Customer service was great and helped when I had some questions.
Submitted request, got package, followed directions, mailed off in prepaid package, got paid. Nothing easier.
Purchased an iPhone 6 Plus "certified good condition" 8/1
Received in a few days after purchase. Gave to wife for her b day on 8/15 and after set up we found that the phone was most often unresponsive to touch commands and the screen had a white flashing band about 1/4" tall across top while attempting to enter passcode to open phone for use. Called and got a RO number. 8/19 Mailed it 9 am next available day Monday 8/ 21 They acknowledged receiving it on Friday 8/25 at 4:15 pm despite tracking showing received at 10 am Still no refund 8/29 and no communication other than the receipt for the return. I called 2 times and after being on hold for at least 10 minutes each time I was told the refund would be coming soon. The 2nd time I was told they had trouble returning money to my PayPal account. I called PayPal and they said no attempt has been made to refund the purchase price PayPal suggested filing a claim against Gazelle which I did but still no response. BEWARE. For $30 more you can get a newly refurbished by APPLE phone with a new battery and new case and new ear buds and OEM charger packaged in new Apple box with a same as new one year warranty. Why would you take a chance for the small price difference. Apple ships free and right away. Hope I eventually get my refund for the bad phone from Gazelle and the horrible service. Pissed. Took the pleasure out of giving this gift and I'm sure my wife's disappointment in the receiving of it.
Gazelle could not make it any easier to send an item for trade-in. Also, I received a bit more than the original estimate a pleasant surprise. I will definitely use Gazelle in the future. My only feedback would be to keep the customer more informed after an item is checked in. It could be as simple as an email that gives an estimate of when the inspection process will be completed, etc.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members