GazelleReviews 1,075

I ordered a phone on 9/7 and they immediately charged me for it, of course. I received an order confirmation, but I never received shipping/tracking information. I emailed them on 9/12 about this and received no response. I emailed them again on 9/13 and received no response. I finally called them on 9/19. After waiting on hold for quite some time, they told me they didn't have my product in stock. They told me they didn't update me regarding the status of my order and didn't respond to my emails because they were just too busy. They finally shipped my product today, but they said they couldn't expedite shipping to overnight because the process--suddenly!--was already too deep with the warehouse to change anything. I'll finally get my phone on Saturday (projected delivery). Just keep customers updated if orders can't be fulfilled--and at the very least respond to repeated inquiries. End of the day: I'm getting charged for product and service they didn't deliver. I'm contemplating contacting the BBB.

Cancelled my order that they NEVER bothered to ship. Spent 4 calls this morning regarding where my refund was. On hold for22 minutes! Than he tells me some bulk$#*! about my bank. IT WAS ON A CREDIT CARD. I questioned him. HE DID NOT LIKE IT AND STARTED YELLING AT ME! I asked for an email re: the refund. Said they don't do that. THAN HE HUNG UP ON ME! So to sum up my NIGHTMARE OF A TRANSACTION. THEY never shipped my product2wks). I called to cancel. 4 weeks later I'm fighting for my REFUND.,

I'm a 15 year old. I have no job and no allowance. I saved up my money for a iphone 7. Read goof reveiws about Gazelle and though i'd try it out. They sold me a phone that was BROKEN! A few days after the 30 day return policy expired. It stopped connecting to service. I took it to apple and at&t and they both said i had a broken phone. The outside was fine, but the phone's inside had a problem. They diagnosed it with a broken attena. NEVER EVER BUY A PHONE FROM GAZELLE. IT'S A $#*!ING WASTE OF TIME AND MONEY. Apple has amazing refurbished phones. My aunt has had one for YEARS and it owkrs great.

There is no formal return process for a Gazelle purchase. I didn't have any issues ordering or receiving my used iPhone 5s, but the battery life is very short and it is nearly the slowest phone I've ever used including my nearly 5 year old iPhone 5. All the buttons worked and cosmetically it was fine but along with the battery and slow processing the service is spotty in places its never been with another phone and is often showing there is no sim card installed. These aren't unexpected problems on a used phone but I'd hoped for something more usable and wanted to return it. They brag quite freely about their "Easy 30-day returns" but searching their site the only option they give for returns is "contact us." (there isn't any single page or link to make a request.) After multiple emails with not any response whatsoever I began looking more into honest reviews from third party sites. Seeing so many who didn't even get a check when they did send it back I think I'll chalk this one up to experience and never do business with them again.

Their "return policy" copied from the site:

"Do you accept returns?
We want you to be completely satisfied with Gazelle products. We accept returns requests for 30 days following delivery, as long as the item is in the same condition in which it was delivered.
To return an item, simply contact us with the reason for your return. We will provide a prepaid return label through either USPS or FedEx Ground services, and we will issue a refund minus a $15 restocking fee to the original payment source within 5 days of receiving the item back.
If this doesn't answer your question, please call us at 1-800-Gazelle or email us through the contact us form!"