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GazelleReviews 1,075

2.3

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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
151
value
145
shipping
138
returns
118
quality
124

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New York
1 review
0 helpful votes
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Extremely simple process and very good return for trade in item. I have used Gazelle before and always find them to be the best return on value

Date of experience: February 1, 2018
Washington
2 reviews
0 helpful votes
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SUPER!
February 2, 2018

This is easy, clean, and so superior to any other method Ive used to place older equipment! Recommended to friends and family.

Date of experience: February 1, 2018
Oklahoma
1 review
0 helpful votes
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Excellent experience
February 2, 2018

Every step of my Gazelle experience was very nice and smooth. Even though I sent them an Iphone which I assumed was an 5, they emailed me stating that it is not an Iphone 5 but an Iphone 5s and instead of $30 they would pay me $50. I trust this company and I am recommending them to my family and friends.

Date of experience: February 1, 2018
Louisiana
1 review
0 helpful votes
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This is my third experience with purchasing and/or selling on Gazelle.com and it was again an excellent, trouble-free experience. Highly recommend them for selling your old equipment as well as buying their high quality refurbished offerings. Have purchased iPhones and iPads and all were exactly as described ordered. Looking forward to my next sale/purchase with Gazelle.com!

Date of experience: February 1, 2018
Illinois
1 review
0 helpful votes
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Excellemt
February 1, 2018

Love selling my old cell phones and the fast shipping of my payment check is quick and easy after they check your phone to make sure it's working..

Date of experience: January 31, 2018
Germany
1 review
0 helpful votes
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I got a good offer for my device. Everything was fast and easy. Have used this service a couple of times

Date of experience: January 31, 2018
Indiana
1 review
9 helpful votes
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Scam
January 30, 2018

I sent them an iPhone 5s in good condition and they offered $45 for it. When they got it, they said it wasn't a 5s but only a 5 and offered me $5. I bought the thing new, still had the original box that said 5s on it and the model number corresponded to a 5s. Seems like a bait & switch to me.

Date of experience: January 30, 2018
New York
1 review
0 helpful votes
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Simple and Easy
January 31, 2018

I have to say for someone that never sold anything on the internet it was simple and easy process and I've since done it again. Gazelle is a top notch company.

Date of experience: January 30, 2018
Texas
1 review
0 helpful votes
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I've sold a number of iPhones to Gazelle. They have always been awesome to deal with, pay good rates, send a free box and even have an Amazon gift card option. I would highly recommend them and the next time I'm looking for a used iPad I will be looking at what they have to offer.

Date of experience: January 30, 2018
Pennsylvania
1 review
0 helpful votes
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The BEST
January 31, 2018

Love Gazelle! They make it so easy to sell your products, no hassle. I have sold to them twice and they have always agreed with the rating of my phones and checks promptly followed. In fact, the checks arrived quicker than I expected. Thank you Gazelle!

Date of experience: January 30, 2018
Illinois
1 review
0 helpful votes
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Very easy transaction
January 29, 2018

This process went very smoothly. The instructions of what I was to do were clearly written and easy to follow. The whole process from requesting the mailing box to hearing they got my phone and checked out took about a week. Very impressive!

Date of experience: January 28, 2018
New York
1 review
0 helpful votes
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Awesome Service
January 27, 2018

Having replaced Apple equipment and not knowing what to do with the old, I check online and found Gazelle. Great experience trading in an iMac and two iPads. So quick and easy and reimbursed promptly. Awesome!

Date of experience: January 26, 2018
Maryland
1 review
0 helpful votes
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My husband replaced his iPOD Air about 4 months ago; I replaced an iPOD series 3 a couple of weeks ago. Went on Gazelle, provided device info, printed labels and mailed the devices. I received the checks within 10 days of mailing the packages. No worries!

Date of experience: January 26, 2018
Arizona
1 review
0 helpful votes
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Website easy to use, quick to accomplish. Process for mailing easy, effortless. Results amazingly quick!

Date of experience: January 26, 2018
California
1 review
0 helpful votes
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Great
January 26, 2018

All of the time has best value. It is so easy to use and they send the money fairly quickly if you use Paypal.

Date of experience: January 25, 2018
Nevada
1 review
0 helpful votes
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The process allowed me to select the condition of the iMacs, what was included, and then accept the offer made. I shipped in the original iMac boxes and Gazelle paid the shipping via Fed-Ex. Shipping and the time Gazelle took to review the computers was less than 10 days - excellent given that total weight was 75 pounds and one iMac weighed more than 40 pounds. I tracked the shipment via Fed-Ex (7 days). Gazelle's review agreed with their initial website offer and funds were available within a day. Altogether an easy and fast process. Thank you!

Date of experience: January 25, 2018
Washington
1 review
0 helpful votes
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So easy
January 24, 2018

Super easy, quick way to get rid of old things you don't need. Payment was sent to paypal right away. Exactly what I expected

Date of experience: January 24, 2018
Nevada
1 review
1 helpful vote
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Bait and Switch
January 24, 2018

We got a 10% bonus offer to trade our phones in. We clicked through that link, received the offer sent the phone back in and it was processed. They sent us the base amount but we still havent received the 10% bonus that we were contracted to receive.

Date of experience: January 24, 2018
Texas
1 review
0 helpful votes
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Awesome
January 23, 2018

The entire process was simple and quick; easy to follow instructions and constant tracking communication.

Date of experience: January 23, 2018
California
1 review
0 helpful votes
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Exceptionally fast
January 22, 2018

Easy process. Easy approval. Money was in my PayPal working a couple days of my. Pbones heading out. Super happy.

Date of experience: January 21, 2018