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Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
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Fair pricing, quick turn around, easy shipping. The only reason I didnt give five stars is because afterwards I had already mailed my phone in I found another company that would have given at min $50 more. Dont know there process though
This is the second time I have used Gazelle. Each time it was a quick, easy procedure. They send everything needed with simple directions to follow. There was a small scratch on my phone, so I rated its condition as good. I received an email saying that my phone was better than my rating, so they added five dollars to my check - not much, but definitely appreciated!
Great Price! I was quoted only *$90 with my broken screen Iphone 6plus, but when they receive my package, they contacted me with and updated price of $165! What an honest company! Will always trade in or sell my used phone of tablet here.
My dealing with Gazelle was similar to others who have expressed their disappointment when Gazelle claimed "we found some conditions that affected the value of your item. Here's what we found:
Broken or cracked screen/case: We discovered that the case or screen is cracked/broken.
Scratches: We found some scratches that are more significant than expected."
Neither the case nor the screen was cracked or broken as it had been in a case the whole time I owned it. And the scratches were minimal. The original quote they gave me was reduced to less than half. My recommendation for future customers is to make a picture of your device in the packing container and send the picture with the device.
They were very clear about everything: what to expect, what to do, and how to do it. The shipping box arrived immediately, I packed my phone in it, shipped it off, and within just a few days had my payment. It was speedy and convenient.
I have sold numerous devices (Apple) to Gazelle in the past few years and have never had a negative experience. Their prices are fair. They are fast, efficient, and definitely know what they are doing.
They give you a "quote" which is good for your phone, then you have to send it in which takes FOREVER. So by the time it reaches them your device has died and they only give you not even 1/4 of the money they said in the original quote. NEVER AGAIN.
Great prices! Great response time! Great company to deal with. Anytime I have to sell electronics, I will look up Gazelle.
Gazelle is everything it promises to be... easy, fast and efficient. The only complaint I have, is that they consistently send emails asking if I still want to sell my product, before the packaging to return it has even been delivered!
As always, Gazelle is fantastic! Great service & the speed with which the check was sent was exceptionally quick. I will use Gazelle again.
Easy and speedy transaction! No issues what-so-ever! The entire process was easy to follow and the pricing was fair.
Gazelle.com is the WORST vendor I've ever had the displeasure of working with. Order was placed 45 days ago (11/27) and still nothing after weeks of calling their support line. If you're looking to buy a device online use Glyde instead. At least they're not a bunch of incompetent $#*!s
My sell experience with Gazelle has always been positive. The easiest way to sell the iPhones and iPad I no longer need, and knowing it will bring continued use by someone else makes me feel good. The process is straight forward, easy and payment check arrived quickly.
This was my 4th time selling an iPhone with Gazelle. The process was fast and easy and once they receive my phone, I got my money (Amazon gift card) within a day.
I sent in an Iphone with AT&T for a good quoted price - they claimed I sent in an IPhone with T-moblike phone - is completely false, I have never done buisness with that company. They offered me less than half the orginal quote because they claimed it was a different produce. From looking at reviews this is a common practice of theirs. Only use Gazelle if you want to be scammed.
We received our box for mailing our device quickly and Gazelle was easy to work with. We received our payment check quickly!
Was surprised how quickly the sale of my phone went
About 2 days after mailing in my phone, i got an e-mail
Acknowledging receipt and then 30 minutes later got paid via Amazon Gift card
I have sold iPhones and iPads on Gazelle. They always give a great price and the process could not be easier.
It was a very easy process! I was extremely satisfied with the experience... would use again! I would recommend this company to anyone!
Still waiting for my money. Slow service. I will have it call them and tie up 30 minutes of my time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members