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The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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The glass cover I received was perfect. Very easy to put on and really enjoy this product. I would highly recommend
I had my first screen protector 2 weeks, had to pay 9.95 for shipping to get a new one, this one cracked second day.
Terrible, waste of money
I got both of my iphone x screen protectors replaced and one of them has a crack already on it and the other has an indention in the middle and will not set on the phone
I appreciated the quick response and replacement. Everything was just as advertised. Thanks for the fast shipment.
The product seems to be very flimsy and while it may "protect" the screen, they crack very easily. The replacement I received before was broken within a couple of weeks, and have just received the new one. A person could go broke paying $5.95 for shipping at the rate they seem to be cracking.
I think it is worth getting. I love It and it keeps my phone screen going from cracking. I would recommend it to anyone.
The process was too complicated to get a replacement screen. The Warranty process should be easier. Although the lady that handled my claim was very personal and professional! Thank you for your help.
Quick and fast delivery had no problems ordering or with any part of the process. Am very thankful for gadget guard
On chip and one area of delamination after two years of owning the protector. The company sent me a replacement at no cost very quickly.
It broke the very first time I dropped my phone, it was only about a 3 foot drop, You would think that it could stand more of a shock, just saying...
Very easy to make a warranty claim and get a replacement. Great customer service to order and follow up.
I'm super hard on my phone and this screen protector does exactly what I need it to do. I'm very impressed with the strength and was very skeptical of the glass, but when it does crack or chip the warranty kicks in and ya get a new one! I will be buying these from now on!
Good, came quickly, could've had better packaging, could've put at door instead on inside the mail box
I love the lifetime warranty. I have had to replace a few and it was so easy. So grateful that it saved my screen on my phone that would have cost so much more to replace!
Replacement came on time. No issues with screen protector itself. Packaging was simple. Instructions to install was easy to follow. Thank you.
I think that has been once of my best purchases EVER!
Having the warranty has saved me a ton of money because YES the screen protector is very durable but inevitably it always gets dropped face down. Just paying shipping to have the new screen protector sent is awesome! Will continue buying these products for all my electronics
They are very easy do deal with for warranty claims. My only concern was the replacement glass I received didn't have the little tabs attached to glass to make installation easier. The last one did but not this one. Other than that very pleased.
I have had to replace two cracked screen protectors - and the process and service was excellent! I would highly recommend this company for your screen protector.
I was replacing a gadget guard that had cracked. Replacement shipped promptly at no charge. Removal of cracked cover was easy & installation of new guard relatively painless. Love the product!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.