business logo of Gadget Guard

Gadget GuardReviews 1,583

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Gadget Guard?
grey star
grey star
grey star
grey star
grey star

Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Nicole S.
Unfollow Nicole S.
Send Message
Share Review
Report Review

Product came damaged
January 13, 2020

After waiting for my screen protector to finally show up, it was received damaged. I am hoping they will replace it without the ridiculous shipping cost.

Date of experience: January 13, 2020
Megan E. — Gadget Guard Rep
over a year old

We are very sorry to hear your replacement showed up broken! We are happy to get another one on the way. Please reach out to our amazing Customer Support Team at support@gadgetguard.com.

Missouri
1 review
0 helpful votes
Follow Megan S.
Unfollow Megan S.
Send Message
Share Review
Report Review

Great customer service
January 11, 2020

They corrected all of my issues promptly at no extra charge. Thanks for helping me get a new replacement that wasn't shattered.

My initial review:
I received a replacement screen protector and it arrived cracked. I'm having a hard time getting in touch with someone about replacing it.

Date of experience: January 10, 2020
Idaho
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

System Works
January 11, 2020

After I found out how the system works, it was simple and quick. I received the replacement in a timely manner and had no problems attaching it to my phone.

Date of experience: January 10, 2020
New Jersey
1 review
0 helpful votes
Follow Joyce C.
Unfollow Joyce C.
Send Message
Share Review
Report Review

Very satisfied!
January 11, 2020

It was so easy to claim warranty. Website is user friendly. I had my replacement screen cover within days. Very happy and highly recommend this company.

Date of experience: January 10, 2020
South Dakota
2 reviews
0 helpful votes
Follow Vickie S.
Unfollow Vickie S.
Send Message
Share Review
Report Review

Great product
January 6, 2020

Works well. Pretty easy to install. Fairly quick shipping. The gadget guard really does protect your phone screen.

Date of experience: January 5, 2020
California
1 review
0 helpful votes
Follow Vanessa P.
Unfollow Vanessa P.
Send Message
Share Review
Report Review

Always great service
January 6, 2020

I like how fast you guys delivery my replacement screen protector, thank you for the quality and great service

Date of experience: January 5, 2020
Maryland
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Send Message
Share Review
Report Review

Bought for $90 and have replaced twice for $8 S/H. I would have been better off with a $5 cheap one.

Date of experience: January 3, 2020
Indiana
1 review
0 helpful votes
Follow Samantha C.
Unfollow Samantha C.
Send Message
Share Review
Report Review

Great product
January 5, 2020

It's an excellent screen protector. I wish the shipping was a little quicker though. I ordered my warranty replacement and think the shipping should be faster on that.

Date of experience: January 3, 2020
Wisconsin
1 review
0 helpful votes
Follow Cherry C.
Unfollow Cherry C.
Send Message
Share Review
Report Review

When I received my replacement in the mail and the screen protector was completely shattered. Still waiting to talk to someone!

Date of experience: January 3, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Cherry! We are very sorry to that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you! If you already have, we appreciate your patience, as we are currently working through a large number of requests due to the holiday. Someone will respond soon!

Montana
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

It didn't stick.
January 2, 2020

The screensaver would not stick to the entire cover of my phone. It could possibly be because I have a curved screen. Both edges from top to bottom about a quarter inch in would not stick. I will not order another one. It was like this on the last one I had as well. You can see the shades edge on the left side.

Date of experience: January 1, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Mary! We are sorry to hear about the trouble you are having with your guard. It sounds a bit unusual. Certainly the curved screens can be a bit more problematic, but our guards are designed specifically for the model phone and they should work well. Please reach out to our Customer Support Team so they can help troubleshoot and/or see of another product may work better for you. You can email them directly at Support@GadgetGuard.com.

North Carolina
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Awesome
January 1, 2020

Got my replacements and awesome as always we've been using this for a year and always receive our replacements when ours are broken!

Date of experience: December 30, 2019
Virginia
1 review
0 helpful votes
Follow Heather O.
Unfollow Heather O.
Send Message
Share Review
Report Review

Awesome screensaver!
January 1, 2020

I have always trusted gadget guard screen protection devices for my iPhones. They stand behind their commitment to replace at no charge any time needed. Thanks for your assistance!

Date of experience: December 30, 2019
Florida
1 review
0 helpful votes
Follow Parthena D.
Unfollow Parthena D.
Send Message
Share Review
Report Review

Great service but the corners crack easily. I just replaced it again. Has the quality changed? I love they you replace the guard easily, though!

Date of experience: December 30, 2019
New Hampshire
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Send Message
Share Review
Report Review

Splinting?
December 30, 2019

This is the second guard I have replaced in 2 months due to the shield splinting-as I call it. The edges get shards of tiny glass and they have sliced my fingers! Not fun and I sent an email to customer service but was sent a generic one back.If this one does the same thing, I will be looking for another protector.

Date of experience: December 30, 2019
Canada
1 review
0 helpful votes
Follow None O.
Unfollow None O.
Send Message
Share Review
Report Review

Quality product. Tempered glass guard didnt hold up to abuse by my toddler so ordered free replacement and just paid for shipping. Took close to a month to receive in Canada which was a bit of a pain considering it still cost $10 for shipping. Not the easiest to install myself as I had it done by Roger's Wireless when I initially purchased the phone but not as difficult to apply as some others.

Date of experience: December 28, 2019
Oregon
1 review
0 helpful votes
Follow Krystal I.
Unfollow Krystal I.
Send Message
Share Review
Report Review

Great help
December 28, 2019

Great customer service and replacement for a faulty gadget guard. Thank you for your speedy generous help.

Date of experience: December 26, 2019
Ohio
2 reviews
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Send Message
Share Review
Report Review

Great!
December 28, 2019

Fast and accurate order. No issues. I love the plastic guide, which makes installation much easier.

Date of experience: December 26, 2019
Michigan
1 review
0 helpful votes
Follow Chantelle P.
Unfollow Chantelle P.
Send Message
Share Review
Report Review

Came fast but broken.
December 25, 2019

My whole experience has been pretty good. The customer support is very helpful and understanding. My screen broke so I ordered a replacement, it came in a decent amount of time. Unfortunately, it came broken so I can't even use it. It was bent during shipment because the only thing keeping it from bending was a piece of cardboard, which clearly didn't work.

Date of experience: December 23, 2019
North Carolina
1 review
1 helpful vote
Follow Julio C.
Unfollow Julio C.
Send Message
Share Review
Report Review

It said it would arrived on a Tuesday and it arrived on a Saturday I was very happy. Knowing that my order was completed faster than what it said, the tracking number did took its time to update for it to get to arrive at usps, but I have no complaints whatsoever.

Date of experience: December 23, 2019
Vermont
1 review
0 helpful votes
Follow Katie P.
Unfollow Katie P.
Send Message
Share Review
Report Review

I recieved my new screen protector within a few days of placing the order, as expected and the process was quick and easy. By the next day there was a slight crack across the screen and the top right corner is smashed up just from being in my jeans pocket. I already can't even take selfies cause of the cracks. I'll need to order another replacement and pay another $8 shipping fee and I haven't even had it a week!

Date of experience: December 21, 2019
Megan E. — Gadget Guard Rep
over a year old

Hi [customers name], we’re sorry to hear that your screen protector broke but are happy to know that your screen is safe and sound! The guard is designed to absorb impacts and scratches so that your phone screen doesn't – this could happen on the very first day. Thankfully we have our lifetime warranty program so you can get a replacement.
If you need any assistance please reach out to our Customer Support Team at support@gadgetguard.com, they’ll be happy to help you out!