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G7 ComputersReviews 132

3.5
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G7 Computers Reviews Summary

G7 Computers has a rating of 3.5 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with G7 Computers most frequently mention customer service, full refund and great communication. G7 Computers ranks 4th among Auto Repair sites.

service
60
value
59
shipping
61
returns
55
quality
54
Georgia
1 review
0 helpful votes
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Customer Service
February 26, 2022

I recommend G7 for their quick response and excellent communication and value. Keep up the good work!

Date of experience: February 26, 2022
Florida
1 review
0 helpful votes
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Very prompt and communicative, unfortunately unable to repair unit, refund and explanation was promptly given.

Date of experience: February 25, 2022
Utah
1 review
0 helpful votes
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Jeep PCM
February 11, 2022

G7 was. Very quick to service my PCM Unit and returned quickly to me. Communication was excellent. No- nonsense.

Date of experience: February 9, 2022
Oklahoma
1 review
0 helpful votes
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Fast!
February 5, 2022

Once my bcm got there, they were lighning fast and repairing it and getting it shipped back to me. Will definitely use them again.

Date of experience: February 5, 2022
Utah
1 review
0 helpful votes
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Honest and transparent.
February 3, 2022

The computer could not be fixed, they sent it back to me and refunded my money in full, very honest and transparent.

Date of experience: February 2, 2022
California
1 review
1 helpful vote
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Couldn't fix my ECM. They did as promised and refunded my money. Sent the ECM in to Solo Electronics in Miami and they fixed it up great for less.

Date of experience: February 1, 2022
Oregon
1 review
3 helpful votes
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Awesome company with top notch customer service
January 21, 2022

It doesn't get any better than G7 Computers when it comes to customer service and professionalism. Unfortunately my DME is throwing an intermittent fault that would be difficult if not impossible to diagnose without having the physical vehicle but G7 was quick to issue a full refund as stated in their terms. Customer service is very responsive and was a outstanding company to work with. I would not hesitate to use them again. Thank you!

Date of experience: January 20, 2022
Oklahoma
1 review
1 helpful vote
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This company lives up to its word completely. I had a tcm that was diagnosed as bench test good that upon installation turned out to throw one error. This could very well have been an intermittent fault that just showed sometimes and not others or it could be a fault that was just not visible without the physical vehicle. Either way upon learning this I asked for my money back as per their guarantee and there was zero hassle at all, just a simple question of would you like to send it back in or would you like your refund. I chose refund this time and it processed within a couple of hours. Solid company that stands by its word and I will definitely use them in the future if needed and have recommended them to several people and dealerships I know.

Date of experience: January 11, 2022
Kentucky
1 review
0 helpful votes
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Very good company
January 6, 2022

Excellent customer service, have used them in the past and will if need be to use them again, fast service and shipping.

Date of experience: January 5, 2022
Michigan
1 review
0 helpful votes
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Unfortunately our BCM wasn't repaired, but we were quickly refunded everything but our original shipping costs, as agreed. The turnaround was quick, and the response when the issue persisted was timely and thorough. No complaints at all!

Date of experience: December 28, 2021
Texas
1 review
0 helpful votes
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Wonderful company
December 22, 2021

Great company to do business with they stand behind their word they will do what they say they will do would do business with them again

Date of experience: December 21, 2021
Pennsylvania
2 reviews
0 helpful votes
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Auto Repair Shop
December 15, 2021

Honest and trustworthy, as a repair shop owner I highly recommend their diagnostics and repair as needed.

Date of experience: December 15, 2021
Texas
1 review
0 helpful votes
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Great company
December 15, 2021

Will recommend Very honest company did a good job Took a chance Wind up being very happy with the results

Date of experience: December 14, 2021
South Carolina
1 review
0 helpful votes
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Excellent Service
December 15, 2021

Excellent service. About 6 days Chicago/repair/ and Return. I will Be using them again. Minor error quickly repaired and return.

Date of experience: December 13, 2021
Ohio
1 review
0 helpful votes
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Amazing Service
December 11, 2021

Dear G7 Computers,

We have received the BCM unit on 12/09/2021 for our 2008 Infiniti G35 Sport Sedan and we want to say that we are so thankful for your service, thank you so much. You guys have no idea how much you money you saved us, because we were planning on buying a new BCM unit for $550 plus over $300-400 to reprogram the BCM to the ECU and the keyfobs, plus we don't have an Infiniti Dealership in Erie, PA so we would of had to tow this vehicle to Infiniti in Cleveland, Ohio to get all that repaired. Furthermore, G7 Computer team has saved us over $1,000 including towing. Furthermore, thank you so much, you guys are a lifesaver. We would highly recommend this company and we would do business in the future, thank you very much again for your service.

Date of experience: December 10, 2021
Florida
1 review
2 helpful votes
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Poor customer service
December 8, 2021

I have repeatedly called & emailed this company, before sending ECU & after sending it. No one has ever answered the phone. I left msgs that have never been returned. I have tried the chat feature. No one answers. Sometimes a day or two later, I'll get response on chat that says how may we help you. I leave phone number & ask for a call. Nothing. It asked me to download chat app Tideo or similar, I did still only 1 answer which was how can we help you. Then after a few days, so said my free trial was over & I'd have to pay to use it! I'm sure it was a bot answering. I began to get really scared because I thought I was scammed. I went onto maps, saw photo of the place & looked up the police precinct for that area because I was going to have the police see if this was a closed or legal business. Well today my ECU arrives at my house. Good turnaround speed. However, this is beyond weird! The part is all shrink wrapped so sure it must be fixed or why bother with that, but there's no ticket, no receipt, no letter telling me anything! I thought surely I'd get a letter like another customer posted photo of, but zero, nothing, nada! They may be legit, but they truly suck at communication! I want a receipt & info about the repair, please! Don't tell me to email you because you don't answer. My name is Carol Teal & I sent a $275 money order, I'm sick I didn't use my bank card in case there is an issue. I received the ECU today, Tues Dec 7 shipped to Hudson, FL. I will call you in a few minutes & leave another message with my phone number & address in Hudson. I want a phone call back. If I don't answer, leave a message about what you did to fix it & mail me a receipt. I drive a school bus so can't answer if I'm driving but you can leave a 2 min message. Thank you & look forward to speaking to a real person!

Date of experience: December 7, 2021
Customer S. — G7 Computers Rep
over a year old

What is your phone #? I do not see your message or email. I will contact you first thing in the morning to resolve this. Thanks

North Carolina
1 review
0 helpful votes
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Service
December 7, 2021

We have had a couple of repairs made by them and they are honest and stand behind their service. Would use them again.

Date of experience: December 7, 2021
Washington
1 review
1 helpful vote
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Excellent Company
November 26, 2021

G7 Computers was very professional and completed repairs to my auto computer as advertised. Very fast turnaround. They were reliable and honest. Highly recommend.

Date of experience: November 24, 2021
Arkansas
1 review
0 helpful votes
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I sent my ECU in for repair with G7 Computers. They found a software glitch, refreshed the unit, and returned the unit within 3 to 4 days. The ECU worked good for about two months and the symptoms returned. I contacted the company and they responded within 24 hours offering a refund or they said I could send it to them again and they would try another repair. I asked for a refund and the money was back on my credit card in less than 72 hours. Their responses to me were prompt and they stood by their refund policy. I could not ask for more. Thanks guys!

Date of experience: November 24, 2021
Michigan
1 review
0 helpful votes
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My ABS module was beyond repair. G7 Computers promptly returned my module. They didn't charge for cost of diagnostic time or return shipping (which I would have no problem paying).

Date of experience: November 12, 2021

From the business

Before leaving a review, please allow a chance to resolve any problems, and we will make sure everything is right. Thank you."