From You FlowersReviews 147,038

Spent $120 US for special occasion pink bouquet, a box of chocolate and a teddy bear. I spent extra for an expedited service and was charged close to US$20 service charge. First off I got an email that the delivery was made but when I checked with the recipient no delivery was made. So they were pretending that the expedited delivery was actually completed. After three long phone calls at the end of the day recipient received AN EMBARRASSING BLUE AND YELLOW HORRIBLE LOOKING BOUQUET OF FLOWERS. THIS WAS A PHD GRADUATION GIFT! IT WAS TERRIBLE. YOU THINK THEY WOULD FIX IT OR MAKE UP FOR IT! Nooooo! They offered %10 back!

I ordered 8/15 for same day delivery for a special occasion. Was told it would be delivered by 6pm because it's a residential address. I called three times that day to confirm delivery just to be told after hours it wouldn't be delivered until 8/16. I called again in the morning just to be told it would be delivered by end of day. Is this a prank?! Why would I order same day flowers just for it to be delivered 24+ hours later. This is absolutely unacceptable. If they couldn't deliver same day flowers, they shouldn't have guaranteed it so I could have ordered from anywhere else. I am so displeased and DO NOT recommend their services.

I ordered flowers from foryouflowers.com and will never do it again. The flowers that showed up was wilted and not at all like it was in the picture. They wanted to send me another order after the event date and when I did not want to do that the offered me a 30% refund after more deliberating they upped it to 50%. Atleast I am getting something back some of my money. But I still had Togo and by more flowers for the event. Come on people make sure you use reputable flower shops to do work for you. This mistake ruined a special event for us

Paid extra for delivery before noon. Not only did they NOT deliver before noon, but they didn't even deliver it that day. They promised to deliver it in the morning the next day ( after missing the big moment!), but, again did not get it delivered until 4 pm. Awful service!

I ordered flowers for same day delivery. Git an email saying order was placed. A bit later, get a phone call from an 800 number saying they need to validate personal information before the order can be placed. Wanted A LOT of personal info. I told them to cancel the order bc it was placed successfully online, and I'm not giving personal info to a random 800 number.

Fiancé ordered flowers while I was in hospital and they emailed her to call an 800 number to verify the order. She cannot call an 800 number from Thailand, so she asked me to call. They refused to discuss anything with me or even tell me what could be done and cancelled the order. I will never use this company for sending flowers.

I ordered a bouquet for my mom's birthday who is in the US. She sent me a photo of the flowers and was surprised to see that the real flower looks significantly different from the one on the website. This is highly deceptive and not worth the expense!

I ordered flowers to send to my father's funeral that I couldn't attend. On the morning of his funeral I called to check on the status(I have been calling the last 2 days, they keep telling me don't worry it will get delivered), they told me they can't deliver the flowers! At this point, it was too late for me to arrange flowers with any florists Don't use them...

I ordered a dozen yellow roses for a father's day present. I contacted customer service 3 times the day of delivery and everytime they said "it will be there by 7pm"
Come monday, 2 days after delivery was supposed to take place the flowers arrive all completely dead. So I once again contact customer service telling them I need a full refund. The rep says 'how about 20% and a $10 voucher' obviously not okay. 'Okay how about 30%?'
OBVIOUSLY NOT. The only reason I got a full refund is because I threatened to report them to BBC. Which I did anyway.

Support your local florist and steer clear of this company.

I ordered flowers for my sisters birthday on 6/16/23. Her birthday is 6/17. Put in the order paid for it ($82). Checked with my sister at 4:30 pm on 6/17 and she has not received them. I chatted wit Aakib at FYF. This was the response that I received:

04:44PM Aakib - Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery on June 19,2023, with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologise. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused.
Also this:

Aakib - We greatly apologize that we were unable to locate a florist in the area that can complete this delivery to the address provided. While we are not able to have this delivered by a local florist, we can certainly have an arrangement shipped to your recipient. Selections will vary depending on availability. These arrangements would arrive fresh in a gift box via UPS and be safely hand delivered to their door by their local UPS driver. To view the available Grower's Collection items we have, please visit our website by clicking on this link,

I asked more than once when would something be delivered by UPS and the question was completely ignored. Then there was no further response from them about. So I called! That rep told me that it would take several days.
I was also told in the chat that they would call the recipient and apologize and explain the delay. But when I spoke to someone she said "Oh no we do t do that"

Just overall a terrible experience! Would NEVER use or recommend them!

I ordered an arrangement for my newborn grandson on Friday for a Sunday delivery to funeral home. There was only a handful of people to attend, which made this the only arrangement being sent. A message was received that item was delivered but never was. Even expedited delivery charge was paid to ensure they were there on time. Nothing ever came. After more than 30 minutes on the phone, nothing resolved. I get a call today about complimentary flowers… a baby's funeral with NO flowers? And you want to send us flowers home? No thank you. But we will never use or recommend ever.

Failed to deliver flowers and never notified me. Flowers never arrived. Bought the Delightfully Fresh Bouquet.

My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total (including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing. I reordered the flowers/balloon yesterday morning to be delivered to her home. Again, I paid all the extra fees - I did use the $12.19 'credit' from the day before, for a new total of $65.33. I waited all day for these to be delivered in the 4 hour period which I paid extra for. Nothing. An email arrived last night after 7PM telling me the order AGAIN was not delivered. No failing on my part, the girl was at her home all day long. No reason given. They didn't deliver or attempt to deliver. I am out a total of $134.41 with a 12 year old grandchild that STILL has not received any flowers.

BUYER BEWARE! On 5/29/2023 I purchased an arrangement from "From You Flowers (FYF)" to be delivered on 6/2/2023. On 6/2/2023 at 5:30pm, the order had not been delivered so I contacted FYF and asked for a delivery update. FYF e-mailed me and stated the recipient was not home. The order was not left at the door, no call was made to me or the recipient, and no door tag was left. All of this should have bene done per the FAQs on FYF's website. I responded to their e-mail and asked them to deliver it ASAP, the replied stating they would deliver it on 6/3/2023. On 6/3/2023, I received an e-mail stating "no one was available to accept the arrangement and deemed it unsafe to leave." I called FYF and spoke with Joy, a supervisor, who assured me the order was delivered 6/2/2023 at 6:12pm. Are you still with me on this? First, they tell me no one was home on 6/2/2023, then they say it was unsafe to leave it on 6/3/2023, then they tell me it was delivered the previous day (6/2/2023). In speaking with "Joy," she offered a 50% discount because I was unhappy. In another e-mail after speaking with Joy, FYF stated, "we would like to redeliver the item ordered to replace the one received." So…now they are suggesting the order was delivered and they are replacing it because I am "disappointed!" FACT: The recipient was home with family recovering from surgery on both days and confirmed that no florist ever attempted to deliver anything to their home on 6/2/2023 or 6/3/2023. To sum up, FYF states my order was delivered and was not delivered and is "willing" to give me a 50% refund for my disappointment.

I ordered a specific bouquet with bright colorful multiple types of flowers …what was delivered was totally different. It had only two types of flowers and a lot of worm holed filler leaves, dead and broken flower stems.
I sent in a complaint requesting a replacement delivery. The reply was that I would receive a credit on my account …yeah right the credit was on their account for me me to get bamboozled into buying more flowers.No thank you! Never again will I order from them.

Order was to be delivered on monday. I checked the website and it said delivered. Spoke to my friend on Tuesday she said never got them. I chatted with the company they said sorry that they would be delivered Wednesday with an upgrade. No, not happened. Called Thursday morning person said they didn't have a florist but now they did and they would be delivered by 12 noon and would give me a 30% refund, No flowers by 1pm. I called again and they said give me a 10% refund, I guess they dont keep a record of the calls. Now they told me by 6 pm. I give up!

My son brought me flowers for Mother's Day, they were suppose to be delivered on Thursday 3 days before Mother's Day The flowers were delivered on Monday evening, dead. I called the From you Flowers.!st I couldn't understand the person on line. He finally said they would send new flowers on Wednesday. Wednesday no flowers, called again. They say they will give my son a full refund but at this point who knows. The customer service is awful

I ordered flowers to be delivered before mother's day.

After mother's day, I contacted them to find out what happened. I got an automated reply.
Two days later, I got an email saying that the delivery address was incorrect. But didn't reference my original query. I checked their website. I checked the address of this delivery to the past five for the same address and I got a screenshot of the delivery address from Google maps and replied to their email.

The next day I got a note that said they tried to deliver but the recipient wasn't home. Since the recipient is a shut in, I got very concerned and called to make sure everything was alright. She was home and fine. I sent them an email to please cancel the order as the occasion had come and gone and I didn't have any more time trying to work with them.

The next day, I got an email that said that I had not provided a delivery address and they had searched their records and could not come up with one.

I called to tell them to cancel my order. They told me they were just awaiting my answer with a description of the house. I asked them why no one had asked for a description of the house and told them I wanted yo cancel the order. They offered me a 20% refund.

I will not pay for a product I have not received and no law will force me to. Expecting customers to pay for their incompetence is fraud and I hope everyone fights them in this.

I have used this company for years but now that they are using foreign call centers and AI, they are not a reliable company.