From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Just started and only gave basic information, have not received any information yet
Mr. Moncadar was very pleasant and listened. I hope and seem to have gotten a great lawyer.
Thank you for your kind words, Tammy! Happy to hear how well everything went with Mr. Moncadar! We wish you all the best!
Special thanks to Morgan & Morgan for being so patient & with great customer service, helping me to get started after a hit & run accident i was involved in. Thank you!
Hi Otticia! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Service was great very professional. I am very hurt and don't feel good. Have a nice day
The foreign accents made the reps very hard to understand at times
Hi Timothy! This is Tyler with the Client Experience and we appreciate your feedback. Please email me directly with your information so we can locate the file to further evaluate what happened. cx@forthepeople.com Tyler
Keana made my experience very easy. She was informative, kind, thoughtful, attentive, and most importantly for me...
Made me feel comfortable and looked after.
I'm pleased so far with the process. Lacole was very informative and spoke clearly about the outline of the case, She empathize with my situation.
Hi Edith! Thank you for taking the time to leave us a review, it means a lot. Happy to hear how well everything is going. We do always strive in providing a 5-star service and if there was something we missed, we'd love to hear from you. Please feel free to email me at cx@forthepeople.com Tyler
Everything was handled in a very professional manner. It was very helpful
Quick and easy. Any questions that asked were answered clearly
Outstanding, professional and knowledgeable. She made me feel at ease and had real compassion for my story.
So far so good morgan and morgan are great lawyer n really try hard to get what's owed to you. Hope the results are just as good I highly recommend them if you want to get what's coming to you
Morgan and Morgan are beyond comforting to get through the turbulent legal and financial storm that motor vehicles present. Although we were in severe pain and suffering the entire way - the lawyers and case manager went above and beyond and treated us like family the entire process.
I was very pleased with the help was very nice and helped walk me through what I had to do and was very knowledgeable on the things that were said very worth the five star rating
Hi Nicholas! Thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
This is my first time needing lawyer so it's been good so far
Hi Rafael! Hi! Thank you so much for your 3 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com Tyler
Very professional and caring experience, I felt like I was truly advised
Thank you for your feedback, Chris! We appreciate it.
I was given the best support by a Morgan and Morgan staffer with patience and understanding. I appreciate the help because I couldn't have done it alone. Thank you so much.
Wow Darlene! We truly appreciate your kind words and this brought nothing but smiles to our face. It was our pleasure to be there for you and wish you the best. Take care!
My experience was a good one. The staff was knowledgeable and answered all my questions and addressed all my concerns about my case being processed.
Thank you Patricia for your great feedback. This means everything to us. All the best.
I experience good communication she spoke well and treated me like she cared I really will recommend her again
Hi Deandre! We appreciate your kind words and how well everything is going. We are honored you chose us to assist with your claim and wish you the best. Take care!
Very polite helpful respond back fast as well.
Would recommend to others
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melvin! Thank you for your feedback and for allowing us to assist you with your claim. We wish you all the best. We do always strive for a 5 star review, so if there is anything else we can assist with or any concerns you may have, please feel free to reach out to the Client Experience team. cx@forthepeople.com Tyler