FLX BikeReviews 174

I ordered the part on a Friday but didn't ship until Wednesday. Not sure why the delay

Easy purchase of accessories for a different type of bike

I was a contributor to the indigogo for the Babymaker pro and received my bike in late 2020. I wasn't able to ride due to an injury so I didn't open my bike until recently (now that I can ride again). To my not so pleasant surprise my bike did not ship with the LCD computer necessary to use any the bike's electric features (it was supposed to be included, someone at the company forgot to pack it). So, I wrote the company and was told since it had been more than 14 days that it was my responsibility to pay for a new LCD. Now I'm out $50 (they at least gave me a discount after complaining) and have to wait even longer to try this bike out. Not cool.

I looked at the Luna, Ride1Up V2 Roadster and settled on the Babymaker II due to excellent customer support on the phone earlier. All questions were answered. Your competition is lame in that department and the Babymaker II is superior by design and the design specifications are the proof.

Bike finally showed up. Three to four weeks after what the sales rep stated on the phone. (I can live with that). However it showed up missing controller, peddles, charger etc. Took multiple attempts to actually get a person on the phone to explain. They did acknowledge the error and said they would send parts asap. Extra two weeks went buy and had to pay additional shipping and duty at border. Bike looks good but very worried if I need parts in the future.

Great Great great great great great
This is whay I never do these. It is a pain in the $#*! to write all this fix this problem

Came in damaged. Back wheel is bent and front flat tire

This is the second time I have contacted FLX about my bike. The first was when it arrived with brake issues. I was told it was both a routine issue for me to sort out but also to the it to a mechanic!

This time there was an issue with the front through axle - at first they suggested it was wear and tear! The bike is 6-months old and has done 600km - the front wheel locked up which is fairly dangerous - luckily it didn't happen while riding.

It again took multiple messages to try and get any form of resolution - again it was suggested I take the bike to a mechanic and arrange it to be fixed myself! THE BIKE IS IN WARRANTY!

At long last they agreed to mail replacement parts to me "when they can get stamps".

The parts haven't arrived.

Awful experience. Terrible customer service and a fairly shoddy product. Would not buy from this company again and would certainly never recommend to anybody else.

I just got my Babymaker II and was pleased with how easy it was to put together and ride. It's very safe and intuitive to handle. Also, a lot of fun!

Got the bike last week and within an hour I had it all together with a few tweaks. I took it on a 6 mile ride and boy what a ride. I didn't have to work hard at all. I am over 85 years old and this thing has really brought the joy back in my riding. Alex

Love the bike! Pre-ordered during the sale period and waited about 2 months for shipping. Received prompt and helpful responses from Marc about questions. A little more detail on the specifications online would be great.

Great! Bike was received on time after shipping notice and very well packed.

So far so good. I put the bike together (very straightforward). It seems to work well. Thank you FLX!

Love the bike, wish the item was more available and shipped sooner, but worth the wait.

The social media Coordinator is great, quick to respond and apologetic, but can't say the same for the rest of the team...

Was in the first to order the baby-maker E-bike in 2020, yet in some of the last to receive it. The bad communication forced me to go fishing for information, however thats not the worst of this frustrating journey.

Fast forward to April 2022, the bike gets delivered, all happy I unpack it to get ready to use it. I get greeted to the impossibility to use the bike, No display, no seat post, no front axle, no pedals, no charger, no lights.

I contact support on the Monday, get a response on the Friday afternoon, simply unacceptable for this well established company. No proper apology, no "we'll make it up to you". They accepted fault for the missing parts and ask me to verify my identity (understandable).

The next Monday they send a confirmation for the order, and said that i would receive the parts in a few weeks to a few Months, bear in mind that at that time the bike had already been sitting for 2 weeks unusable.

THE NEXT DAY, on the 26th of April, the order for all the parts in cancelled, for no reason and i get no explanation.

My next step at this point will be legal action as this is simply unacceptable, 2 years waiting for an incomplete product. Just to point out, in the UK it is a LEGAL requirement as demonstrated from the Consumers Act from 2015, that i am entitled to a full refund or repair of my product in a timely manner.

I will update this review when i receive a response to my email. My best advice, STAY FAR AWAY FOR THIS COMPANY IF YOU DO NOT LIVE IN THE US.

I ordered my bike July 30,2020 and still haven't received it. Customer service has told me numerous times that it would be shipped. Tomorrow is May 1st, 2022 (1 yr 9 mo) and I'm still waiting, no contact about it yet. The campaign (with tracking number) says fulfilled when it was not. Highly disappointed.

Have had nothing but pleasant interactions with FLX. I had an average 1-year delay on first pandemic Babymaker like almost everybody. Happy to see they've moved assembly to U.S. I hope assembly and shipping of platinum bikes like I ordered happens soon.