FLX BikeReviews 174

We got our 2 Trail bikes 7 days after we ordered them. They were really easy to assemble from the boxes. There was just one issue and Rob and Pete reached right out to us when we told them and completely resolved it. The bikes are amazing. I loved the first time my wife tried hers and yelled WooHoo! When she started pedaling and felt the assist. Great job guys and we will be reccomending FLX bikes. We are having an amazing time FLXing.

Hello, I have had my G1 Trail for about one year now. It arrived in perfect condition in early November last year. My husband helped me assemble it in about 30 minutes. All parts were present, and it assembled easily, just as the video instructed. While charging the battery, I walked the bike up to our local bike shop to have them assure us our assembly was sound, pump up the tires, and to show it off! (They were impressed)!
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I chose FLX because of their good components, design quality, aesthetics, and price point. FLX offers great products that compare well with e-bikes with much higher retail prices. Many of the e-bike brands just have a clumsy look to them. The fit of my Trail is perfect (and I am just 5'5" with shorter arms and legs). I ride in a more upright position on the FLX compared to my non-e -mountain bike, which makes the ride more comfortable and enjoyable. Clearing the top tube is no issue; there is a nice slope to the frame design.
The ride is really fun, peppy, smooth, and nearly silent. My Trail, a year later, is stock, with no modifications. I have had no mechanical or performance issues. I am not a technical, mechanically inclined rider. I just get on it and go, exploring neighborhoods and trails of the Western El Dorado County slope. I enjoy tearing up the steep hill out of our neighborhood, the one that well-conditoned, spandex-sporting riders push their bikes up. The bike has worked out so well; I have bought two more Trails this year. My husband and son enjoy them just as much. I can't tell you my speeds, miles, wattage, etc., because I don't keep close watch on that. I just take it out and have a great ride every time. Thank you, Rob and Pete for your innovating design, and courage to make a go of this. It is something that most dare not do, starting a company essentially from scratch. What you have done takes much hard work and learning as you go. We all wish you the best success.

Tomorrow marks the anniversary of when I made the decision to purchase my FLX Trail. I remember it like it was yesterday. I was riding my old bike up a steep hill on terrain that was very frustrating to try to navigate through. I told myself that the next time that I do this ride, itll be on an FLX. Purchasing this bike is one of the best decisions I have ever made. I have made new friends, rekindled old friendships, increased my fitness and I have explored many amazing places. These are just a few examples. Every time I ride my bike I feel so grateful to have it! Looking forward to continuing this great journey. Thanks FLX! BTW, I ride up that previously mentioned hill all the time and now I smile the whole time.:-)

I ordered two bikes from FLX in February 2017 and received one of them last week. That is over 6 months! And I only got one bike. When I emailed FLX to let them know they responded that the other bike is "on its way" but they have no tracking number yet.

I get they needed to do upgrades and it took time but give me a break, this is joke.
They have never offered me any compensation or discounts even when I told them we had planned a trip around the expected first delivery date. And even now when they lost one (they did say they could get me a different bike to replace the lost one now but I told them I wanted the one I purchased).

Lame.

In May 2016 (yes - one year ago) I paid in advance for a pair of FLX Trail bikes.

I provided a US delivery address. The plan was to keep one in the US and take one to a second home in France. However, I checked the wrong order box and ended up paying the higher shipping charge for EU delivery.

When I discovered this, I revised the shipping address to my French second home. The plan was to keep one there and bring one home.

When the bikes arrived in the EU, there was apparently a demand for a VAT tax. They asked me to sign a power of attorney for an unknown entity to handle that transaction, but would not tell me the actual VAT tax amount. Suspicion arose that the EU might have assigned a higher value than I paid, and would assess the VAT tax rate on the higher value.

With this discovery, I contacted FLX and requested a revision back to my original US delivery address. After a prolonged series of emails, FLX agreed to this.

It is now May 2017 and FLX has not delivered the twin Trail bikes.

Their latest email claims that they have shifted to a newer stronger bike motor and battery design which will delay delivery until June 2017.

Looking on their website, I see that the new design G2 is priced at over $ 3000 each. This is much more than I paid in advance for each of their original models.

If the bikes don't arrive by end of June 2017 I will demand a full refund. If FLX does not comply, I will retain a lawyer and initiate charges of fraudulent business practices and non compliance with my prepaid order.

Has anybody else encountered this lousy execution by FLX staff?

Blake K.

My wife ordered a FLX Trail with the larger battery, a seat post, cell phone holder and extra set of tires for X-Mas. Price, around $2,300. With shipping. We were told when we ordered the bike it would be delivered by X-Mas. Well, missed the Christmas delivery. Kinda awkward, as everyone else got a present X-Mas morning. Bike was delivered in middle of January 2017. OK, its a startup I thought. Box was delivered with a hole in the cardboard, when unpacked, frame was scratched, cell phone holder and extra tires were missing. Next I carefully assembled the bike. Took it outside and rode up the driveway, front wheel wobbled like the wheel was bent. Called FLX. And was told to take it to a local bike shop. There I was told the wobble was the tire and not the wheel. Called FLX. Just cancelled the missing extra set of tires. I did recieve the cell phone holder a couple weeks later. Still waiting for "the touch up paint" for the frame scratch and a new wobble free front tire. Then, on my first ride (5 miles) the motor quit, 3.5 miles into the ride! Walked it home. Walked, because it is too heavy to ride up hill without electric assist. I am in my 50's. Called FLX again, explained and they thought it was some kind of regulator on the motor."We will replace it and have it installed for you, about the third week of February." Still waiting, no call, It is the first week of March. I currently have an expensive piece of metal with a defective motor and wobbly front tire and no "touchup paint" for my $2,300. Investment. To their credit, they did comp a set of fenders to me. They were nice enough on the phone. At this point I really dont want the bike anymore and if they would take it back for a refund I would be happy. Frustrated and believing I made a mistake buying this bike.

UPDATE: The company finally got back to me and sent me the replacement for the defective motor. I was able to follow the step by step video instructions using the tools they provided and make the motor swap. It worked perfectly and I love my bike. It really is an amazing piece of machinery now that it is working properly. ORIGINAL: I got my bike and after one ride it stopped working. They asked me to send pictures of the motor and the immediately identified that the motor was not correctly placed causing the wires to be pulled out of the motor. That was November 25th. I have yet to hear from them again. I have made repeated attempts to get them to respond, even said I would pay for the cost of having a local bike shop replace the motor. Nothing! You will spend a lot and once they have your money, good luck! Hopefully your bike will be one like they show off all the time and not a very heavy conversation piece that you can't ride again. I told all of my friends and family about his bike because I was so excited.