FLX BikeReviews 174

I purchased my bike in August 2020, and here it is December 3rd and I still haven't received the bike. I tried to cancel the order and of course, they won't provide any kind of a refund. The bikes are made in China and there's no guarantee of the quality or state of the construction. The customer service department just gives you the runaround and I'm sure that service after the purchase is totally up to the customer. I still have no idea when or if I'll ever receive the bike. I'm going to contact the BBB in San Diego and make a formal complaint and will seek legal advice to address the cancellation and refund issue. I strongly suggest you see your local cycle dealer to purchase your new e-bike and avoid scam companies.

Went through the process of trying to get the babymaker through their indiegogo campaign. They said delivery guaranteed. This was in May. They promised deliver in September. We are now in November and they don't expect to get deliveries out until march of 2021. When asked for a refund, they just flat out deny it. They won't try to meet in the middle or nothing. They stick hard and fast to there arbitrary rules. They can't stand behind their product if they can't afford to lose money on a return. That is their reasoning for not doing the refund. The fees have been taken out by indiegogo. Then when you make a comment on their indiegogo page to get help, they direct you to their help pages on flx. Bike. They then tell you now and basically to stop replying to them. They then won't comment on when deliveries will be made. They have a D- rating on BBB. They don't care about helping anyone. They just want their money, and if you get your product, well that seems like something that is regrettable to them.

I purchased a bike from this company on Indiegogo, expecting my bike would be built in USA as I was led to believe and would be delivered to me in Canada September 2020. Their page states that your bike is Guaranteed.
I contacted customer service and was told Oct 27/2020 that my bike would be shipped from China and they could not estimate the shipping date. They cannot advise when a bike will be shipped, and will not honor their guarantee. The customer service agent, Erica, was very rude about it.
Beware of supporting this company's indiegogo campaigns. Especially if you are an international customer.

ATTENTION ATTENTION ATTENTION! Before you buy a bike from these guys, Take a look at their "D" RATING with the Better Business Bureau and the mountain of horrible reviews for customer service all over the internet... Despite all their happy, high energy, "we love you" nonsense, they have HORRIBLE CUSTOMER SERVICE and they do not give refunds or exchanges! Bought two bikes in April they changed the delivery date to OCTOBER. THAT'S 6 MONTHS... They raised almost 14 million dollars. I asked for a refund this week, not wanting to wait 3 more months. They sent back two snarky emails and said NO REFUND! BEWARE BEWARE OF THESE GUYS, they are not cyclists. They raise money and then order your bike... BEWARE

I bought 2 bikes at christmas at greater than $5000. Started off with loose cable connectors to the dashboard, easy fix but a trip the shop, Lucky they are local to SAn Diego. Then we had motor problems where the motor would cut out when warmed up and then kick back in after a few seconds. Really disrupting to riding. After two trips they agreed to replace the motors. I picked up the bikes and I rode mine for 6 miles as I left the house on my 2cd ride the pedal came loose. I took my bike in again and showed them the problem. They asked me why I took the crank arms off. I said I didn't and then I was called a LIAR several times "Your lying to me" by the sales associate. The crank arms were mounted on the wrong sides left arm on right side and right on left side. An easy mistake but caused the pedals to loosen one pedal has reverse threads. The mechanic then said I was questioning his ethics.and his competence. I was questioning his competence. The arms are marked with an L and R.and needed to remove to change motors. After much screaming they agreed to change the arms out and replace the pedals since the threads were stripped. The ebike seems good when it works but the customer service and being called a LIAR by staff is enough to cause a bad review. I don't get mad easily and I have ridden and fixed bikes for 50+ yrs. But being called a LIAR was to much Stay away if you buy one pray nothing fails

Purchased in May of 2017... awesome e bike. I have logged 5500 miles so far. Set up for commuting with a thule rack and panniers, lights, and fenders and some schwhabe tires I manage 20 mph over a 44 mile commute everyday. 36 volt 17 amphr battery running at the highest power level setting can easily deliver 22 mile distance. Recharge at work takes 4 hrs and then its back home. Considering that I'm 64 years old this is a game changer. Ride takes about 1 hr and 10 minutes each 22 mile commute. I have regained much of my youthful strength and vigor and can also pack a change of clothes, lunch, and drinks without having to become a world class rider. Leave that car home! SOOO Much fun!

I'm new to SD and have had some nightmare experiences at bike shops before. So when I bent my wheel in rose canyon on a Sunday afternoon I could feel the dollar signs. I walked it to FLX and was thrilled to they were open. They did such a good job replacing my wheel that I had them tune up a bunch of other things too. My bike was ready the next day as promised and I went and bought one of their pannier backpacks to haul my weekend gear in as well. It's been about 6 weeks and the bike is still riding better than it has all year. I couldn't be happier with the service and quick turnaround. Cheers!

I've had the FLX Roadster for 2 years, straight out of kickstarter. At first I loved it, as it was my first e-bike. It is a true life changer and the best mode of transportation in many cities! It "flattens" hills, which is an incredible feeling. You get pretty quickly to 20 miles/h, which is a great cruising speed. My top speed (downhill) was ~35 mph; beyond that, it's too dangerous anyway. It's also nice to be able to take the battery out and recharge it elsewhere.

Sadly, the bike is extremely poorly built:
1. They claim the battery can go for 30 miles or more. Mine gets weak after 15 and dies at 20 miles, in ideal conditions (I would say 15 miles max in winter).
2. This is the flimsiest bike I've ever had. So many screws, nuts and bolts have popped at least once. My 2 fenders are broken (one is because the bike fell while standing).
3. To top it up, the motor died after 14 months of use... I emailed them right before it broke. They emailed back and forth to tell me that they were about to get spare parts in a shipment. After 6 weeks, I finally got a replacement, and had to pay $75 for a known issue! Four months after changing the motor (it was a 4h project...), I can sense that there is something wrong again when I pedal...:(
4. They sent a bike seat with the wrong "minimum depth" marking on it, so of course, the frame cracked... They want $280 to ship me a replacement frame, for THEIR mistake. They also offer to cover the welding cost, but the worst part about it is that no bike shops want to service it anymore (because of liability issues). So I'm on my own...
5. They are extremely slow at handling problems. Both times (for the motor and the frame), it took ~20 emails (mostly me asking "can you please reply?") and 6 weeks!
6. More minor details; I don't find the "user interface" of the control panel very intuitive or efficient. For example, you need to set motor speed every time! The gears were never really aligned, despite a professional tuneup after 200 miles. It derails quite easily over bumps.

In short: Don't buy this bike, it's too flimsy and too much work. There are great alternatives!

The bike arrived, but the tour package was 6 weeks late. Additionally, the tour package shipment was poorly packed. The box arrived crushed and open, with loose parts inside. There was no documentation, no parts list, and no assembly instruction. For the money, go elsewhere. Do not buy a flx bike.

*Update*
As of yesterday, after multiple chat sessions and a lengthy phone call with support, my problem with flx was resolved in my favor. However, the very friendly support person did not read any of the extensive notes before talking with me, which included the photographs of the damaged shipment.

From purchase to this point, six weeks.

So, i recommend that you reserve time in your life for dealing with after purchase support. In my experience, the best way to get their attention is through chat. You can send a transcript of the exchange to yourself in email. Don't call, even though the option to do so is available. When i called, there was only an electronic music loop, not even a robot saying i had reached flx support, just music, and not very good music at that.

Flx has a good bike to sell, but they know nothing about treating you well if something goes wrong, you must work the support line repeatedly.

Cheers!

Just took my White Lightning Roadster out for the first time, and OH MY GOD! It is ridiculously fun. Thought I'd go a couple of miles. I went 10! I can't wipe the smile off my face. This bike is revolutionary, extraordinary. This bike is going to save my life! And, no, that's not an exaggeration. I can't thank Rob and Pete and the whole FLX crew enough! I am nearly 60 years old with a lot of pain and, well, a few extra pounds. A neurological condition called Tourette Syndrome makes it difficult to sleep, and saps my energy. Biking always has helped me tamp down the pain, and relieve the crushing stress. But while I've ridden all my life, lately it has become too hard to get up steep hills. The FLX Roadster changes all that! It laughs at high hills, and it makes biking long distances possible (and fun) again. And that, in turn, literally helps save my life! It relieves pain and stress, and will help me lose weight and sleep better. I am indebted to Rob and Pete. I will not only be an FLX customer for LIFE, I will tell everyone I know to drop what they are doing and buy an FLX bike NOW. Thanks again guys. You and your amazing bike are a godsend!

I was an early purchaser through the crowd funding campain and am very pleased with my purchase. I had some problems with my bike when it first arrived but Pete and others were very helpful in resolving the issue.
My trail model bike is a blast to ride and with a little motor support flattens out the most daunting hills. I have found the bike to be a real head turner and am very pleased with the engineering and performance. I highly recommend this bike and this company. They are the best!

In all of my communications on the issues in the delivery of my bike. You have always responded promptly and have been a positive bel weather for the face of FLX.

Your attention to me as a consumer has been 2nd to none.
Please share my thoughts with Pete & Rob.

My FLX Attack has exceeded expectations. It has a nice street appeal. Quality seems to match FLX's product info.

Sagui,

All the best in your career with FLX. Your involvement in FLX, parallels and compliments everything Pete & Rob are trying to achieve as they present their bikes to the public.

It has been nice being able to communicate with you. And together resolving any issues I have had.

I did lots of research before pulling the trigger on my FLX trail. Many hours online, and visiting shops in Vancouver and Seattle. I was disappointed but not surprised when it didn't show in 3-5 weeks like I was told. It's a brand new company after all and they are bound to have issues. So when it arrived in late September, the rains had already begun here in the Pacific Northwest. But now I am having the fun I used to have when I was a kid on a sting ray. If I was only rating the bike, i would give it 6 stars, and although I am excited and hopeful for this new company, they don't have it quite dialed in yet. They are getting there though, and if it's any consolation, I WILL be buying another FLX.