FLX BikeReviews 174

... and thankfully not mine! The Babymaker is absolutely amazing. The look and feel of a road bike, but with electronic pedal assist for the hills or zooming the flats. I replaced the pedal with my Speedplay lollipops so I could still get that feel like my old road bike, but I've got some adapters so I can use tennis shoes or flip flops for a casual spin around. The lime green catches attention and compliments my car show set up. I love telling people all about the features of the bike and hope they get one of their own.

I picked up my Babymaker as a Kickstarter because I believed in the concept and it was one of those solutions I didn't know I could get fixed! The FLX team kept me in the loop the whole time and yes, it took longer to arrive than anticipated, but that can be expected in these types of situations. Totally worth the wait and I'm enjoying both riding it and talking about it. Easy to assemble and all components feel solid.

I never backed an Indiegogo campaign before and everybody I told about it said I would never get the product. But FLX communicated regularly in live shows on YouTube and answered the questions of their backers. You cannot deny that they saw a lot of challenges in these special times which led to a huge delay. But, I never lost my faith in them and after 15 months I received my wonderful BABYMAKER PRO bike. It was well packaged, is very well built in high quality and rides like a charm. And: it looks super awesome!

Took my Babymaker for an inaugural ride this morning. 25 miles and still had juice to spare. This thing is incredible!

Trying to get a battery replacement for 9 months. You pay for shipping of replacement parts; good luck trying to find a bike shop that will offer service.

The ABSOLUTELY WORSE customer service experience I have ever had. You can NEVER talk to a "real person" to get an update on your order and the "bogus" emails they send are "auto-generated" so I'm pretty confident that no one at FLX ever reads customers' emails. They have pushed back and changed the delivery dates for my husband's bike at least 5 times since he paid for it IN FULL last August 2020. My husband has sent dozens of emails to the company requesting an update and the response has been total radio silence. PLEASE DO NOT PURCHASE A BIKE FROM THIS COMPANY - YOU WILL BE SORELY DISAPPOINTED. At this point, my husband and I just want a refund. We waited an entire year for a bike my husband order the "BabyMaker" and as of today no bike and no return calls or emails from this company. Spend your hard-earned money with a company that understands and values customer service and knows the importance of timely responses. Yes, I pissed - FLX took our money and did not deliver our bike. Think twice before you purchase a BabyMaker!

It's a young company so I accept, that not all works like it should. I received my invoice which had so many mistakes and did not fit with what I ordered. I wrote customer support, received a second and third invoice, still part of the invoice is wrong. Customer support did not respond one to my E-Mails and contact via Online Form. Haven't heard back from them at all and of course also no bike yet.

The FLX Babymaker is an awesome ebike! From the day I tested the Babymaker at FLX shop until I got my own, I am blown away with its features and sleek design. Members of my bike group were also impressed by this ebike compared to their heavier and way more expensive ebikes. Some of my friends didn't even realize that the Babymaker was an ebike because of its stealth design, passing them with little effort particularly on uphill. FLX did a great job with this bike and they have a great staff for support. Overall, I am very satisfied with the FLX Babymaker. If you are in the market for an ebike, look no further and get the FLX Babymaker.

My bike was delivered in early January 2021. It was very well packaged, assembly was easy for the mechanically inclined, and the wheels were very well trued. L am a strong rider for being nearly 72. The majority of my rides are 25 to 50 miles, occasionally over 60 miles. Four months, and 1600 miles later the battery started depleting rapidly in the 40+ mile range, and it was near 20% about 10 miles later. BTW, I usually average 20+ mph in power level. In fact I often use level 0 on down hills to save battery & pedal harder. Marc R told me to get the battery "load tested. "Many places do that." I searched hard and found none, and neither can FLX load test a battery. Now Marc R has offered to have my battery tested by one of his techs who has the equipment at home for $75 & I pay shipping from East TX to San Diego. The purpose of me spending well over $100 to let me know what is going on with my battery, and this will be out of warranty. So Marc Reyes is telling me that I ride too hard, and too far, therefore I have worn my battery out prematurely, and FLX will not cover it. In contrast, I had a "Juiced" ebike I rode over 5000 miles when I sold it. It was 2+ years old and I was still riding it over 60 miles on occasion with power to spare.
The warranty: "All FLX bikes are protected by a one-year manufacturer warranty. Any component that has a manufacturing defect will be covered under the warranty. An FLX customer care agent will work with you on diagnosing the issue. If it's deemed that the battery is faulty, FLX (WILL) ship you a replacement, free of charge." I wonder if they have ever made good on their warranty. If they won't stand behind my defective battery what will they stand behind?
Conclusion: FLX makes great bikes, but in the case of my bike the battery is junk; even worse is their warranty and customer service. I now know why they only get 3 stars. They actually used my review in their advertising campaign, and 6 months into a 1 year warranty they refuse to cover my battery. My advice to anyone reading this review, "DO NOT BUY AN FLX EBIKE!

Believe ALL the negative reviews. FLX will gladly take your money but when it comes to delivering the now infamous Babymaker, they'll make you jump through hoops to get a response. Then once you do receive a message from customer service, they'll give you the run around avoiding giving an actual answer as to WHERE THE HECK is our order. We ordered back in August of 2020. Gave us an estimated time of NOV- DEC. Nothing. We were told Jan. Nothing. Promised April. Nothing. It's now May and I'm honestly in disbelief with how bad our experience has been. I never leave bad reviews like this but this is completely unethical. To pay for a bike at that price point and to be treated this way, I feel swindled. Complete failure of a company. STAY FAR FAR AWAY.

I've had virtually no problems with my babymaker, the only thing I had to replace was the controller as the original one was overtightened and eventually the plastic cracked.

The bike rides much like a regular road bike and not some creepy coaster electric bike (think Aventon)! I replaced the seat, tires and handlebars since this bike is aluminium and every bump is transmitted through both. Otherwise it's very stock.

It seems to love working with the gatorskin hardshells that I put on it.
It was one of the best purchases I made last year.

Babymaker pro( Gates belt drive, hydraulic brakes, clean looks, decent tires) is a pleasure to ride. I cannot imagine where the negative reviews are coming from. It is a great bike if you want to improve your posture while biking, learn the importance of cadence while cycling long distances. This bike improves your ride quality and distance without making you horribly exhausted at the end of the ride. At assist level 1 -2 you can squeeze 50-70 miles per full charge. It is super quiet and needs no care except dusting with a cloth. Try it, ride it for 100 miles before writing a review.It is priced to sell. Great job FLX!

Ordered the Babymaker as part of the Indiegogo crowdfunding campaign in April 2020, received in January 2021. I have been impressed with what FLX were able to deliver given the numerous issues out of their control given the pandemic and changing manufacturing and shipping landscapes. The bike itself is awesome. Great quality and I live riding it. Have had no issues and all my dealings with FLX have been great.
I know many people are frustrated with FLX not getting the bikes out sooner, and I think FLX could have done a better job or managing and communicating expectations from early on, but in fairness there were so many unknowns. Any crowdfunding campaign in an experiment and a learning curve for the team undertaking it and I have no doubt FLX have learnt from this and will continue to improve.

Ordered a bike chain in August for an e bike that I purchased from the company. Since I live in Michigan I didn't install the chain until March due to season. Now the chain doesn't fit and they won't allow me to return or exchange the chain the chain cost me $40 and after looking at the exact same chain on Amazon only cost $15. This is not the first time that I've been screwed by this company with bad business practices. My buddy built an ebike which is far more superior than the one I bought from them for far more money. FLX can suck a lemon

It was definitely worth waiting patiently for both our orders. Our first ride on the Babymakers was a delight and the smiles haven't left our faces.

I was anxious about the process a few times but when I emailed I got a response same day from Sarah to put my mind at ease. A few weeks later the bikes showed up and now the wife and I are "back in the saddle again."

Thank you Sarah, Rob and all at team FLX

So I I tried changing my birthday because it was entered in wrong I entered 1697 for the year when I was born in 1987 I called to try and fix it they told me I could only change it on the app. So I downloaded the app and for nothing because I wasn't allowed to fix it there either. So I call back explain the situation gave them all my information she put me on hold to see if they would allow the change and she gets back to me and tells me I'm sorry but for security reasons we can't change it you would have to make a whole new account and then then call us so we can transfer your points... so then I tell her so by new account you're telling me I have to make a WHOLE NEW EMAIL... when the only thing that was wrong was my year on my account and for security reasons even though I gave you everything you needed and wasn't wrong with anything they still refused... total loss on points and totally not shopping with anything associated with FLX! Horrible service horrible horrible horrible... they've lost a looooong time customer!

Ordered in April or early May with "delivery" scheduled for October.
Its January and I'm fairly certain its NEVER coming. Tried to get refund and they're like "sorry bra, (tokes bong), no fret, on its way... some day. Lets go surfing..."

If I could give ZERO stars, I would.