FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.
Instant Feedback
Order *******: this is my second bad experience in one month with this company. The cakes delivered never has a wish message and the name of the birthday person. When called the office and spoke to Mr. Himanshu, he said "they do not have time to add a message to the cake" he also behaved rudely with me and said,"this is not a big thing that I am trying to make an issue of". Friends, please imagine a bday cake without the Happy Birthday and the name written on it. It's the last place to shop i beleive.
Such a worst service. Didn't do delivery on time and refusing to refund on cancellation of order. Customer care executives r giving fake assurance till placing order and not responding properly after that. Never go for this..
Thanks for ruining my plan and my day. The cake was not delivered in time. Never in future. Worst and pathetic service. I will tell all my friends and relatives not to buy anything from them.
Hi Deepjyoti, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
If you care about the gifts that you get for your loved ones, floweraura.com is the last place that you should shop at. Missed delivery by 5 days, sent the wrong gift and the most insensitive customer care when you call back.!
My recommendation is to stay away from floweraura.com.
These bastards are charging high money and they have changed the delivery slot time without my consent. They do not deliver in time also the products are very cheap.
Hi Krishna,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
I ordered some flowers for my friend through FlowerAuro and they failed miserably in locating the address. Funny thing is they have already delivered on the same address a couple of weeks back.
And they will give you so silly reasons that they attempted the delivery and tried to connect with the receiver, but couldn't and make every effort to steal that money from you by not refunding without delivering the product.
So my two cents are to stay away from this company and no point wasting your money with these HIGHLY UNPROFESSIONAL people. They will just take your money and you will end up wasting your time and money with no service at all.
Hi Nitin,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Team Floweraura
I ordered cake for my nephew for this birthday and this team did a great job to keep calling him even after he did not answer the call in the beginning. This company is well recommended. Anybody who wants to surprise their loved ones in Mangalore. I would highly recommend this company. They did a great job to deliver the cake on time as per the requested time of the receiver. Thanks for the amazing job. Looking forward to order with you guys in future if any such events. Do let me know if you have any more offers coming up.
I Just placed my order, and i would want team to deliver it on time with good condition. Call me for anything.
Thnaks.
Hey Minakshi,
Thank you for choosing Floweraura. We hope that you have received the delivery in perfect condition and enjoyed the celebrations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Company should look into the matter. The main crux of this business is time bound work... not happy with the service. I m giving 2 stars jst becoz of the variety of products available..
Dear Syamantak,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Thanks!
Fantastic chat support good options very quick people are available immediately to solve your querries
Dear Leena,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
If not delivered refund should be there for non perishable item. But for perishable item if non refund we can understand but for non perishable item it u dont refund then we have to think twice before ordering.
Hi Nafisa,
Thank you for sharing your feedback, and we appreciate that. We would request you to PM your order id so that we can check the error at our end.
Thanks!
(Order #*******)
I ordered a cake this morning for my friend. The cake shown on the website is different from the cake i received. I understand the fact that Icing, design of the cake may vary from the image depending on the local availability.
But if the shown design is not possible, i believe customer should not be sent a cake WITHOUT ANY DESIGN.
What i ordered: https://www.floweraura.com/send-cakes/heart-shape-choco-cake-eggless
What i Got: shown below in the pic.
I talked to Mr. Manish at customer service earlier this morning before placing the order and i was told that customer satisfaction is given prime importance at your company.
I totally disagree with what Mr. Manish said. Fortunately i have saved all the chat with me and can be shared on demand.
And the delivery man Mr. Jatin says, they are not responsible for any inconvenience now and i would have to talk to the company FLOWER AURA.
Now the cake looks blank. And unfortunately i do not own a bakery that i could make some design over it.
Hi Simar,
We are really apologetic for the mistake that happened by the Floweraura team.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated.
Our team tried to connect with you, however, the number shared with us was not answered. Request you to please share an appropriate time to have a word with you at wecare@floweraura.com
Team Floweraura
They are not delivering the product shown in image. Such a waste of time and money. Will never suggest anyone to order from there no ratings for such poor service
Hi Amrita,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Team Floweraura
Highly disappointed as the cake was sent damaged and when I raised a complaint against it what I heard was totally shocking. The guy said that the receiver of the cake has damaged the cake himself which is said by the delivery boy. It's a sheer lie said to me instead of handling my complaint these guys have blamed the birthday person on his birthday. Worst experience suggest everyone do not use this site.! I would give a zero rating to this site. It's not worth of 1rating also.
Dear Udayshri,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated.
Hope the replacement of the cake has already been delivered.
Please treat this as an exception, and give us an opportunity to serve you again.
I spent 500 more bucks... dey didnt deliver my product. Dont trust them... bogus site. Cheating people..
Dear Parveshika,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations.We request you to please share your order ID, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
Terrible website... they are big FRAUDS! What you order and what they deliver are totally different. I dont understand why they have pictures on the website if they cannot deliver not same but at least similar. We ordered 1 bouquet with lilies and it was an expensive bouquet but they delivered an ordinary bouquet with few lilies very shabbily arranged, not at all rich as picture on website. The chocolate cake too was totally different - 2 tier cake was ordered and delivered but no comparison to the picture on website...
SO IN EFFECT just order Bouquet, cake and they will deliver what they want...
Dear Bina,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations.We request you to please share your order ID via message, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
People please don't buy anything from this place. My order was suppose to reach by 2 pm and its still not here. Even the customer care people are making stories and not being honest. Its not the money but the time and the occasion that i wanted to celebrate and make someone happy. Worst Site ever.
Dear Vishnu,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations.We request you to please share your order ID via message, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
Please do not use this service. They are highly unprofessional and offer poor terrible service. They start avoiding your calls when you check up on them. They lie about the status of the parcel and I havent received my parcel still for rakhi that I ordered for my brothers for Raksha Bandhan. Just disappointing and awful. Do not use their services.
Dear Zahra,
We are really unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.
Team Floweraura!
The order was not delivered and the order status was reflecting as "Delivered". No help from customer care.
Worst Service. Lost the money. Don't USE
Dear Shveta,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please inbox us your order number so that we can resolve this on priority basis.
Thank You!
All the 4 and 5 stars are coming from their employees only. I wish I could give 0 stars, their delivery partner and they themselves unite in stealing the cutomers, why dont u guys start looting the ppl openly, why have u masked it behind online service. They did not delivered rakhi and not even refunded me. Bloody mother $#*!er thieves.
Dear Jeeten,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Thank You!
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kanimozhi,
We are really unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.
Floweraura Team