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FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.
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It was very great experience, I got help from Ruby
Thankyou so much for your help to reschefule my parcel timing
Emran assisted me in placing my order and he made sure he finds and shared the links as per my requirement, He was available through out the time. Emran did a great job. He is prompt and patient and understands what a customer needs.
Thank you Emran!
Dear Ravikiran,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I placed an order yesterday for 16th of nov. So i got an email today which says that we can't deliver today this is far away from us. if you want to be deliver pay 350 extra it will deliver by today. After the payment i sent number of mails to track my order or checking is it deliver or no. So after that i got call from miss ruchi who says i place an order for tommorow the 17th. When i showed her the proof that i paid extra for today delivery and also i booked for today. Than she started giving me more and more excuses... dont just soil someone day with their so called service. Which makes people fool...
Hi Lovepreet,
We really apologize for the inconvenience cost to you. We understand this is not something supposed to happen. We always try to provide you the best quality products and give out the best customer experience. Give us a shout in case you feel there's some improvement to be done for better experience or if there is anything we can do for you.
Thanks,
Floweraura Team
September order is still pending. Contacted them many times every time they assured to send the product but till today nothing received. Please don't order from these guys.
Hi Jasdeep,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I am not happy with the services as I order the other design cake snd my mom got the different design means local design, nothing is written is over it and I explained them that it's a Birthday cake but the people doesn't have time to put the Happy Birthday on the cake.
So be careful Guys.
For the compensation they told me that they are going to send Celebrations Cadbury packet but till now they didn't get it.
I ordered it for 12th nov.
The different cake deliver but till now no Cadbury celebration delivered snd even I didn't received any call from them.
Today is 15th Nov.
Hi Humera,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
Floweraura Team
They don't deliver on time. Quality is poor. Customer service is ridiculous.
They don't even care for ruining your special day or providing a refund.
Hi Gurpreet,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I had already placed an order and wanted to change the message format, Ankur was of so much help. His response was very quick and he made the changes immediately.
Thank you.
Dear Prajakta,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Emran did a wonderful job and supported my query well by understanding the situation and prompt help was given. Thank you
Dear Nishant,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I would like to give a shoutout to Ms. Ruby, My customer support help. I really liked her way of addressing my problems and taking care of what i wanted. I recommend floweraura and i will continue to use it in the future as well!
Dear Chandni,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I received the incomplete item I had paid for and received help via chat, where Goving was very helpful.
Dear Priyanka,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the incomplete delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
I received response immediately when I enquired, really happy with the response.
Good customer service.
Dear Subhasis,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
It was a nice experience ordering birthday cake through Flower Aura for my nephew in Ghaziabad. Concerned online executive Emran was very supportive and helpful. There was some payment glitch, he helped me by quickly sending the payment link and also helped in applying coupon code due to which I could get the discount of INR 100.
Dear Charu,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Placed an order on 22 oct, now it shows that the product is delivered but still i dont receive anything. For the follow up i contact them and not its been 3 days they are just saying its pending from there courier company side. And they totally making excuses and blaming other company. Its really unprofessional, i placed order to trust flower aura not the other company so its there responsibility to take cake of the thing and make sure the delivery is on time. Never ever suggest anyone to order.
Hi Kiran,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Excellent help from the customer service representative, for customizing the order and help with payment.
Dear Hashir,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Have used them several times and very happy with the product and service. They are also always available on the chat to resolve any issues.
Dear Anwar,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Ankur Yadav, as a representative in customer support has been quite helpful. The order was fixed and quick response is much appreciated.
Thanks,
Nidhi
Dear Pooja,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Amazing person. Done great job for me to book all the 4 orders as i wanted to book. Thank you so much for your superb support through out the booking.
Simply Awesome...!
Dear Saurabh,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Lalit from floweraura has assisted me in a very good manner. I really love his way of handling the refund and processing my previous order. Hopefully, order for diwali to my family will reach on time.
Dear Arabinda,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I have talked with Vinod and my concern is to deliver my gift in Ahemdabad on time, as the estimated time showing 5-6days but I want to deliver it on the 2nd day from the booking date. They took my order on a priority basis and deliver my gift on time. Love to shop again with FloweAura
Dear Mudra,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Extremely satisfied by the Customer Service and Delivery Options. Handled every issue flawlessly and definitely recommended for doing business again
Dear Dino,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shivam,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura