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FlightNetworkReviews 2,244

3.4

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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Canada
1 review
2 helpful votes
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Air Travel
February 27, 2018

The services provided by the Flight Network are terrible. I booked a round trip from Winnipeg Manitoba to Vancouver BC Canada and The charges on my credit card was different from the amount that I saw when I booked it online and the amount that I got in an email with the confirmation of the booking. This was my first experience with them and it seems to me that these guys are fraud and overcharge customers.

I called in and explained the situation to there customer service representative. He told me that do not worry your money will be refunded back to your account withing 7 business days and its almost a month now and no refund yet. When I called them again they were like no need to call back in you will receive the money if it is supposed to be. Both the times the agent were really rude and was insisting to cut the call.

I will never recommend anyone to book with them again they are fraud organization and and are trying to loot people. This review I am adding is after a month wait and talking to them twice.

Date of experience: February 27, 2018
Spain
1 review
1 helpful vote
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Credit card scammers
February 8, 2018

Dear all readers

FligthNetwrok are 100% criminal

They just charged my credit card 529.32 euros from my Santander card.
I have never ever bougth anything from you so this is a compete robbery and you should pay back at once.

They should be ashamed of yourselves to steal and take up peoples time like this.

I will file a class action suit towards you, with all the other people you scam like this.
Cancel the charge and return the money immediately.

Date of experience: February 8, 2018
Australia
1 review
2 helpful votes
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Never again
February 2, 2018

I booked with this company and never again. I paid@ 1450 for a return flight to the UK.
They took my money then e-mailed me to say there was no flight available at that price and they would refund my money in 8-9 business days.
I rang them to explain I needed the money back sooner because I was traveling to the UK for my Mothers funeral.
I was told I could pay $1795 for the flight.
The call was ended with have a nice day. I thought this was very inappropriate when talking to someone who is trying to get to their Mothers funeral.

Date of experience: February 2, 2018
Canada
1 review
0 helpful votes
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Vinod, ext 2542, booked our flights and I was very pleased with his service. I will definitely book with him again on my subsequent trips.

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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Trip from nyc to paris
January 24, 2018

Flight was booked within seconds. Cheapest option and a seamless checkout!:)
I guess we will see how the flight goes, but eveything else was EASY.

Date of experience: January 24, 2018
Denmark
1 review
2 helpful votes
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Saved from disaster
January 24, 2018

Normally, I find it quite easy to navigate and make my own bookings on the Flight Network site. This time, like many times before I booked a holiday for my husband and I to Sicily. I thought everything was fine and booked, I even received a confirmation in my email. However, someone from Flight Network called and left a message saying there was a problem with the booking. I would have never know otherwise. Then I spent a good 3 hours, off and on the phone working with Spencer Shaikh (ext 2315) to try to set straight my bookings and my trip cancellation insurance. Eventually everything worked out and our trip is back on, thanks to Spencer and the diligence at Flight Network, our holiday was no longer at risk of disaster!

Date of experience: January 24, 2018
BQ
1 review
1 helpful vote
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Crooks?
January 24, 2018

After booking a flight of $800 I noticed that they they charged $200 in credit card fee, but this was only communicated AFTER I had paid.
A very unpleasant surprise!

Date of experience: January 24, 2018
Canada
1 review
0 helpful votes
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I always use FlightNetwork to book my flights and I've just had confirmation that they are the best! An error was made on a flight I booked and I noticed it right away and immediately called them. They were able to help me and did not charge me when I was well aware that they were within their rights to charge. I am very appreciative that they were able to make the change without charge. I know that isn't their policy but they were able to help me this time. Thank you FlightNetwork!

Date of experience: January 23, 2018
Missouri
2 reviews
0 helpful votes
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Great service!
January 24, 2018

Great website, easy to navigate. My purchase was done in less than two minutes. I got the confirmation and details of my flight right away.

Date of experience: January 23, 2018
Canada
1 review
0 helpful votes
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I received my e-tickets within an hour. I was a little worried since my flight was the next day of my purchase; however, everything went well and I had no problem at all. The best thing was the cheap price FlightNetwork offers.

Date of experience: January 23, 2018
Canada
1 review
0 helpful votes
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Perfecto
January 24, 2018

Ihsan was excellent. Responded to my queries very efficiently and in timely manner.He even waited for my input of the numbers which I was searching for. Never said I have othe customers waiting online.

Date of experience: January 23, 2018
Colorado
1 review
0 helpful votes
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Easy and trouble free
January 24, 2018

HAD MY FLIGHT BOOKED WITHIN MINUTES. LET'S HOPE IT GOES SO WELL AT THE AIRPORT! AFTER A TERRIBLE EXPERIENCE WITH FLYUS, I WAS ESPECIALLY HAPPY WITH FLIGHT NETWORK'S RAPID RESULTS AND BOOKING / TICKETING PROCESS

Date of experience: January 23, 2018
Canada
1 review
0 helpful votes
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I and my friend booked this flight to Salt Lake City, Ut. When I first phoned I had a bit of trouble, on my part, as it was my first time booking a flight, my myself. But so anyway the lady who was looking after me was so extra patient with me, helped me by guiding me through the procedture. I felt so inadequate and ( stupid) she made me feel I was't the only one. So now she said she would try and get on a cheaper flight Service was far and behond excellent,, would definetly fly with them my next trips. Thanks again

Date of experience: January 23, 2018
Thailand
1 review
0 helpful votes
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Was Great to get a price that was So competitive to other travel companies I will certainly Be A future Customer

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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Top notch
January 23, 2018

Great site. Love the price Drop Guarantee. Been booking here for many years. Will continue to do so as long as I am able to travel.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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I've booked several trips with FlightNetwork and am very pleased with the search engine. I always double check with others and end up back at FlightNetwork for the booking. No issues. Happy repeat customer!

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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Great set of filters to help me narrow down the options before booking. Application help me as well to use earned Price Protection Credits.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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You offered very quick service and I was happy that your ticket price included all other other charges (taxes etc.). This was not my first time to use your service, but again I was impressed by its consistency of high quality.

Date of experience: January 22, 2018
Argentina
1 review
0 helpful votes
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Compra
January 23, 2018

Estimados, me interesa si pueden informarme si me enviaran el ticket del vuelo, el mismo es mañana

Saludos

Date of experience: January 22, 2018
Wisconsin
1 review
0 helpful votes
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Challenging
January 23, 2018

It was very difficult trying to reserve on Sunday a return flight late afternoon or early evening out of White Plains, NY. Finally reserved a flight out for early Monday morning, Plus trying to get a Friday mid-day arrival flight into White Plains, NY was also very challenging. Was only able to schedule the flights per my needs and gain a competitive fair at Flightnetwork (FN). I'll fly with FN again. Have flown with FN a couple of times and am a very satisfied customer. Thank you.

Date of experience: January 22, 2018