FlightNetworkReviews 2,245

I deal with customer and I find it very disheartening when I am not treated fairly. I have issues with the name on my ticket. The call center rep was very rude. I told them to either correct the name in my ticket or sent me an email stating that they will be responsible for any financial loss I incurred if I am not able to board my flight due to the error in the ticket. They refuse. They request for photo of my passport. Please note this is an error from the company not me. Why will you merged my first name with my middle name? I told them I will sue the company for any trouble I have or if I miss my flight before my ticket was eventually canceled. I will not recommend this site to anyone. Book directly with the airline.

I accidentally booked a flight with this company last week because of a wifi glitch that confirmed my booking instead of giving me a summary. I reached out three times via phone - none of the calls went through because I was outside of the US - and reached out via two different emails, one of which went through to cancel. I thought the flight was cancelled. They never responded to the email to let me know this would not suffice and nowhere on their website does it say that you can't cancel via email if there is a mistake. I found this out two days later when I arrived home in the US and saw the charge still outstanding on my credit card bill. I've reached out to the company several times explaining the situation and how I made a good faith effort and they refuse to make an exception stating that all sales are final. I am now stuck with a $1000 bill that I could have resolved with the airline directly if Flight Network had told me there was an issue with the cancellation. I find it completely unacceptable that the only way to reach this company is via phone since wifi is readily available in every airport overseas, but phone calls are usually much more difficult. If even the slightest thing goes wrong, travel agencies will find a way to abscond their liability. Look elsewhere or book directly with the airline!

First time booking a flight with them and for some unknown reason there are added charges that we did not choose. I contacted them right away, and spoke with a representative named Jack who immediately processed the refund charges and gave me his direct extension number in case if I had any problems with my refund.

No hassle, no headaches and the funds were immediately placed on my account! It almost felt surreal that such great costumer service still exists. Super impressed! Thank you! :)

No need to book the flight through this agency. It is much better to book the flight directly from the airline. Much easier to make changes, and better customer service. Flightnetwork.com is just extra trouble with no extra services compared to book the flight directly from the airline. I wish I booked my flight directly from Norwegian airlines.

Also please don't buy something called cancellation protection policy'! I naively thought you could cancel your flight for any reasons and get refund, but it turns out that there must be some reason to cancel the flight, and certificates are needed from the insurance.
I needed to cancel my flight urgently, but the insurance company has no customer care phone number and, after 1 day, they have not yet replied to my email. I contacted the flight network.com customer care service, and they say that insurance will reply within 3-5 days. Well, my flight is in 5 days! What a scam!

Cancelled a flight!
Was offered a $200 credit on a $600 flight nice scam, should be illegal!
Was not told that it expired based on the original booking date! Told it expired in November despite canceling in February! Misleading your customers, horrible customer service! Never again buyer be ware these guys are crooks! As a company you should be ashamed of how you treat people I have a business with over a 1000 followers I will definitely be sharing my experience over all my social media platforms! If you don't believe me read the other 400 negative reviews and experiences! Flight Network your an embarrassment!

First (and last time) I use these people. I bookingtwo serious problems. First they said that I ordered trip protection. I didn't. I called them when I got my credit card bill when they billed me for it but they wouldn't take it off even though I said they could pro rate it. They refused. Second, I paid extra for seat selection for myself and my two sons. Called the airline just to confirm the seats and they said that my seats had not been assigned. FlightNetwork had not assigned anyone in my family seats they said. Called FlightNetwork back, waited for 30 minutes for someone to pick up the phone (again), and asked why 1) I was being charged for something that I was promised but wasn't getting and 2) why did I have to figure this out instead of them letting me know? If I hadn't called in advance, I never would have known until my family and I got on the plane and spent 4 flights, on the holidays, apart from each other. Needless to say they couldn't answer my questions (nor did they seem to give a rip about it) and blamed it on the "system". Isn't the "system" theirs? Called the airline back and got seat assignments but because it was so late, paid through the nose to get them... This company is a rip-off!

Tried to cancel a reservation within 24 hours as advertised on their own site. Got the run around on 5 separate support calls where the reason they couldn't cancel changed multiple times before settling on "Qantas is charging a fee, it's not us". I call Qantas twice to confirm that they in fact do *not* charge such a fee, even getting a number from Qantas to give to FlightNetwork so they can confirm it. FlightNetwork adamantly refuses that the Qantas representative told them something completely different and refuses to honor their 24 hour cancellation policy.

Booking from here is a risk. Their prices are admittedly low, but if a single thing goes wrong prepare for them to give you the run around and at some point, outright lie.

Again my story is similar to others and wished I have read the review before booking. I made a booking one months ago, tried to change my booking within 24 hours of booking then they were going to charge me $180aud for cancellations and then rebook(so apparently 24hour free cancellation is only on the same date till midNight...) So I said just leave it. Recently, and something came up so had to cancelled my trip, (this is one month after my booking and 3.5months till my planned trip) then they said it's not fully refundable, and cannot do anything else but can make an exceptional refund of $480aud (out of $830 I paid) if I paid them $150 aud cancellation fee... So they said will refund me $330 aud in total...
After reading all the reviews I am start to feel, they just make up whatever they want to charge the customer for cancellations and their policy wasn't clear at all regarding any changes. I feel this is a total scam! Which will end up costing you more money... So do not buy from them! Just buy directly from the airline, better service and end up cheaper if anything does happen... Expansive $500aud lesson learnt today...

I bought a ticket for 5800 USD that I needed to get refunded.
Now in the original termas and conditions it appeared refund fee at least 250 USD. When I called to get refunded the agent in India told me that the fee was 2000 USD, I asked for the information about that fee. He said he cannot give me anything in writing only orally. I asked for his supervisor, he said he is alone in the call center. I refused to accept an out of the blue fee without written policy, so I called next day. The new agent also in India told me about the same story: no written documentation about the fee. She offered me a 200 USD discount, which I accepted since according to them (again orally it was the last day when the refunding was possible.) when i finished paying USD 1800, she said the refund of the ticket was 200 USD less than what I paid. So we were back to the USD 2000 fee but the explanation for this reduction in the refund was that I had to pay tax. (on my refund: VERY strange)
I sent an email complaining about the lack of clarity to FlightNetwork, but until now I have not received any reply.
Let this report be a warning for those that intend to use them

I submitted a written document from my doctor stating that I could not travel on my previously scheduled trip to India due to a back injury. I want a refund since I have met your qualifications to cancel my trip and I DID PURCHASE YOUR FLIGHT INSURANCE. The doctor's letter was sent to Marc Jathan on March 14,2018 and Miranda Kishimoto on March 24,2018. I am in the process of filing a complaint with the Federal Trade Commission for investigation and the group that I regularly travel internationally with so that no more people will be deceived by your company. My claim no. Is ******* and I will do whatever it takes to stop your cheating people out of their money.