FlightNetworkReviews 2,228

I can't believe they even have three stars.

They post a "Self-transfer Guarantee". Our flight was late and we missed the connection. I called right away and even got an email that states "you are entitled to a refund. We request you to kindly reply to us and advise if you had used any bookings so we may assist you with your request accordingly."

I call, get routed to 6 people, put on hold 7 times for 56 minutes. Each rep puts you on hold, researches your problem, and comes back only to transfer the call to a new rep that does the same thing. One rep doesn't know what the Self-transfer Guarantee even is and just transfers me again.

It's a crazy scam. I'm confident they have no intention of following up on anything.

Their customer service and service policies are shady and unclear. I was overcharged for a ticket change without a clear explanation of the additional costs and was cut off during my complaints with their phone support.

They refused multiple times (calls) to provide a transparent breakdown of the costs and once I even had to wait 1 hour to get through just to make a request which should have been available via other communication channels.

They also do not have any proper email feedback channel. They only reply via a no-reply email address to answer any queries, shutting down any further clarification of their answer and I have to reopen another chat to ask the same thing and provide a complete history of my request/inquiry.

It was the most frustrating experience I had with any travel so far!

I booked then tried to cancel my booking but was not allowed to even though the airline is legally supposed to allow cancellations within 24 hours. The airline offered too refund the tickets but told me to go through flightnetwork to cancel... ughh dealing with the people at the flight network is infuriating. Enough of my time spent on this company, just avoid and you life will be better! :)

The staffs are not helpful at all. Informations differ from staffs. Was supposed to get my FULL refund as per the first staff i spoke to & then suddenly my tickets are non-refundable? Background story: I booked similar tickets to the same destination due to the website prompting me error every time i tried paying. $0 was deducted the first time. Suddenly when i try again, the same error message was prompted & the amount was deducted twice. The staff told me that i cannot get a full refund because i use flightnetwork to book the tickets therefore i need to pay them some sort of admin fee which is 50/60$ per pax? My tickets are not refundable because I HAVE TO $#*!ING PAY FOR THEIR MISTAKE? FYI, I had to speak to 3 different staff & all 3 gave me different informations. This is ridiculous.

Terrible service! One of their agents cancelled my flight without my knowledge. I was forced to rebook directly with the flight on the day of my travel. The airline sent me all the proof showing that the mistake was made by the airline, but Flightnetwork did not want to take accountability. I will never use them again as are a complete mess!

I purchased my sister ticket last dec 26 and on the same day i cancelled it.they said i will.get my refund after 14 days but its almost a month nothing happened.i contacted them on thier live chat and email but no one responded.dont trust this site.your money will be wasted!

If there was a zero star, I would gladly give this travel agency one. Folks, don't book through any travel agency. They will not help you if something goes wrong. All they care about is MONEY, nothing else. We were on our way to Nairobi Kenya to visit family from my wife's side. We live in AZ. You can imagine that it would be a long flight. I called this travel agency ( FlightNetwork) and inquired about booking with them since my previous flight was canceled. I told the agent that I am a little bit skeptical because of the reviews and some terrible stories people share on so many platforms. I called around 12:25AM on 01/17/2023. The agent reassured me that "there is nothing for me to worry about as long as I cancel within 16 hours". My worst nightmare came to pass once I booked to Qatar airline. I stayed at a hotel the night before. So, I used their shuttle service to take me to the airport. I got there with my wife and my 2 year old daughter, getting ready to check my luggage. Then, a Qatar airline employee notified that my 2 year old needs a Kenyan Visa even though we were told that a Visa would be issue to her at port of entry in Nairobi Kenya airport. My wife is from Kenya and she knows that Visas are issued at point of entry. The airline would not let me check my luggage and board. I was then given a piece of paper with some number to call. I called the airline customer and I called the travel agent more 12 times while I remained at LAX and hope at least that I would find someone to help me book another flight. We tried to talk to even the employees for Qatar airline but they told me there was nothing they could do. We then contacted the Kenya embassy and sorted through the visa situation for my 2 year old. When I realized that nobody from the airline or the travel agency was willing to help me, I decided to head back home to AZ BY GETTING RENTAL CAR. Of course, the travel agency already processed payment. I wish I did not listen to this lying travel agent. I will never anything from any travel agency. I hope this review helps someone avoid the same mistake that I've made by booking with this scamming travel agency. This is the worst customer service ever and the worst experience. Book directly from the airline instead.

Absolutely the worst experience. Suggest you book with anyone else as the cheaper quoted price is an absolute con. They are not Australian - the website and Australian business address is bogus

Dont your flight from here, very worst and unprofessional service from staff. No Proper coordination with customers, no manners to talk.

Dont book here. Its scam website.
I have have got a refund amount of 4500 from the airline after deducting the cancellation fee. These scammers didnt pay that to me.

They are a kind of professional thieves.
I had bought a flexible ticket with all the necessary insurances. When I wanted to cancel the ticket, I realized that a starter ticket was sold instead. That is, it was a regular ticket that cannot be refunded for cancellation.
They charge you the full price of the requested upgraded tickets, but give you a very basic ticket and steal the rest of the money. So if you want to cancel your flight later, they will not refund you any money.

The company do not value your time. I have been calling for 2 days just to change flight tickets and they won't do that and ask to call after 30 mins on every call. Flight change is such small thing that every company has that option on website. They don't even have a email ID where I can email and ask them to do a change.

Worst service ever faced. Would not recommend anyone to visit the website. Pay more but don't choose flight network.

I booked a trip from Edmonton to Victoria, Canada. We wound up having to cancel due to COVID and we were given a flight credit for use on the same flights at a later date. I went on their website and found two flights totaling $420. I had a credit of $280. After waiting on hold for nearly an hour, I spoke to a representative and they told me it would cost $450 to book with them, which is $30 more than the same tickets on their site!

I informed them this was more than the same flight on their website, even after applying my credit, and they said the difference was due to needing to book the "same class of seats". My seats were dirt cheap economy. They made no effort to escalate this issue.

AVOID AT ALL COSTS.

Appalling customer service (on hold for over 45 minutes on several occasions).
I had to cancel a booking due to having covid and was never provided a refund. Advised, months later that I had to go through the airline to arrange a refund.
No refund and no customer service. Never using them again and warning everyone I know to use someone else.

Their tickets are cheaper and everything will be ok IF you will have no late flights or cancellations with the airline. Any change you will make with flight network will incur some fees and lot of time spend.Try to deal with airline when your flight is cancelled or rerouted do not call flight network. I had starting flight delayed for next connection and I spend days w flight network to make rescheduling and nothing happened.Luckily I found an airline customer service at initial departing airport that rescheduled my flight after 2 days of phone calls free of charge.With flight network I was send to several department for couple days(I called them maybe 3-4 times a day and spend hours) and all their costumer service is based in India.Do yourself a favor book a little expensive directly w the airline to be happy with flight network you might have ugly surprises and waste of phone time.

My original booking got changed by the airline and the airline sent me an email. Flight Network did not inform me of the change. The Flight Network website showed the original flights I booked, for months after the airline change, not the airline changed ones. If I hadn't noticed I'd have turned up at the airport to find I had no flights.

But it gets worse. The flights the airline changed me to were impossible. My connecting flight in Hong Kong departed 22 hours BEFORE the first flight that got me to Hong Kong. I told Flight Network about this 5 months before the scheduled departure. They did nothing. I phoned them multiple times. Lots of promises but they did nothing. Eventually, 1.5 months before the scheduled departure, after I phoned them some more, they contacted the airline and asked for the impossible flight connection to be changed. Still nothing happened. One months before the flight they told me the flights were full and I probably couldn't fly.

I phoned Flight Network 8 times. In the end I couldn't fly, even though I had booked 7 months earlier. They did give me a refund (to my surprise) but kept a service fee. They gave me awful service and I had to pay for that! I had to rebook flights elsewhere at the last minute and paid way more too.

Good luck to you if you choose to book through Flight Network. You may even turn up at the airport to find you don't have a flight (other reviewers have reported this). I will never ever book though them again.

I stupidly bought a flight to europe through flight network and even paid extra for the ability to change the flight. My scheduled flight is now a day away and I've been calling Flight Network for the past three weeks to try to change it. Yesterday was the worst as I tried over 5 times to change the flight and every time I did - they said their system was down or one time they even lied and said the airlines system was down - mind you, in that same moment, I was using it to change my departure flight which I booked directly through the site. They then promised that a manager was going to call me two hours after my last call to issue a refund and its now been over 24 hours. I'm on the phone again with them and they've transferred my call 4 times already - one person said my flight my cancel - which it wasn't - then he claimed his system was down so then he switched the call to someone else who has now been "checking my details " for the last hour. They are complete scam artists and no one should have to deal with this level of stress and incompetence especially after paying extra to have a flexible flight. NO MATTER HOW MUCH MONEY THEY'RE CLAIMING TO SAVE YOU...ITS NOT WORTH THE STRESS.

Despite all the negative reviews, i did have a good experience
Despite all the negative reviews, I booked a flight from India for Istanbul. I must say they are genuine and cheapest. However, one has to be careful about the extra charges being added step by step. They are transparent in terms of extra cost. Better not choose anything extra if you want to buy cheapest and click on options very attentively. For example, don't go for the paid 'Seat Selection' option as seat selection is usually allowed for free on official website (with booking number the third party website assigns to you). Their customer service is good. The representative replies to your queries patiently. Mind you, at the time of crisis only the airline will be able to help you and they will help you even if you have booked from a third party website.

My Saudia flight was cancelled on month before departure. Flight Network was unable to help me in that case and i contacted Saudia Airlines. Saudia Agent alloted me seat on Turkish Airline without any extra charges.

SCAM Don't book with these!
Booked return airfares to Australia and airlines changes one of the flights resulting in a missed connection of the next flight. Instead of rebooking me a flight FlightNetwork have just lied time and time again saying they are going to rectify this but haven't. This has been going on months! And is now with my credit card company because I have not received what i paid for.