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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Every thing seemed quite user friendly. Since the fare I booked was Business Class, it would have been nice to see that stated on the Travel Document and the receipt.
I am resentful of the fact that you charge for every little thing, and the site set up so that one has to actively refuse every little additional charge you force on the customers. The site also issued "something went wrong" message several times. Everything seems to be designed to fleece your customers
I thought I was going through SAS's website, but ended up coming over to flight network somehow. No idea how that happened. Trying to find my flight confirmation via SAS and there is no reservation in my name or with the booking number they gave me. Not sure if I just got ripped off or not.
Booked, paid & received receipt & confirmation flight via email & printed copies.
Thanks kindly for your service 😊
Scam scam scam, a total con. Shame on you. I will make sure to report you to every credit card service to block your accounts.
They miss informed me several times and finally change my intial flight (which was perfect) to a very bad one with too much transit time (around 9 hours) and also charged me for service fee. I will never book flight from flight betwork. The agents are too unprofessional and it wrost to book flight more expensive with other site, rather than struggle with these guys!@
I booked a flight from elp to las and return Las to elp there is no sign of my flight from elp to las
Fue muy fácil concretar la compra de los pasajes a buen precio. La confirmación y envÃo de los datos del pasaje fue inmediata. Solamente aconsejo leer bien y con tiempo para no equivocarse ya que la aplicación ofrece e intenta vender servicios agregados con costo extra que si no se desean hay que marcarlo con claridad.
I dont know what to say but they scammed people for no reason, the agent said i can't process the refund
I called within a few minutes to cancel the purchase, and the lady on the phone said you will charge US $45 per passenger, unlike other agents who would allow 24 hours. I hope I do not purchase anything from Flight Network anymore in future, everyone should be aware of this.
I have never see a true application like Flightnetwork, it's amazing.
Stay away! This was the response when I tried to seek a refund.
"I acknowledge your frustration but we already provided all the information we have. I regret that I will need to disconnect this call, which is inevitable due to many other customers waiting in our queues. We are doing our best in order to help you. Therefore I'm going to disconnect the call, thank you for understanding"
Good experience with this application and I can't reach everything about traveling
Everything was super easy fully explained and best of all it gave me an option to pay for my checked bags I did a lot of shopping around and I got to say this was the best
It was the best price I could find, I was looking for several time and it was the best one
I used to book my ticket from other platform,then i came accross to this platform to book a trip through flightnetwork.com. I did book 2 tickets from Mauritius to New York,then Vaconcouver and last end in England then Back To Mauritius with flightnetwork. I paid for the tickets, seat selection, baggage tracking etc. Within 1 hour I received an email from Flight Network saying that my trip had been cancelled due to "technical reasons". No further explanation as I lost around $340 due to bank chargers and exchange rate.I did contacted support on their chat but they keep only saying that they already refunded the amount paid! Terrible customer experience and I will never use this travel website again.Wish could give a Zero Star Review
Very convenient site configuration, easy price tracking, clear interface. Excellent work.
I booked a multiple trip thru skyscanner then i choose flight network as provider, when they transfer me to flight network website everything seems so easy and simple.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney