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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
FlightNetwork Reviews Summary
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Process was relatively painless and convenient. This was an unexpected pleasure, given the tribulations that most flight bookings can cause!
On the whole it was an okay experience...do not understand how we get our ticket to board plane as I did not put any of information on my phone...
I have not received a confirmation e-mail from you of my booking
Very easy to book and straightforward. Looking forward to flying Iceland Air.
Very good. Easy to navigate with a lot of options. No problems.
It was easy to book the flight. Also I traveled with you before and it was very easy. Thank you.
So far great connection planned at affordable price. I plan to work for the airlines so I am hoping that my travel and return will be joyfull.
The website and ability to book was straightforward and easy. My brother booked a flight, and when I went to book the same flight, it was under another carrier. I had no ability to choose seats, etc. Where the one star comes from is the customer service. Not only did the chat individual (probably a bot) seem to have multiple conversations going on, she could not answer my question and could not connect me with a supervisor. I was supposed to get a call back and never received one. Extremely frustrating. Terrible experience.
I paid for a higher level ticket so I could reserve my seat on Iceland Air. But now when I want to choose my seat (a) it was very difficult to figure out how to do it, and (b) it seems I need to pay another $11, then another $25. I chose my seat but wasn't able to see whether it's confirmed or not. Very unintuitive and also seems like bait-and-switch. I just went through the same process on Delta and it was very simple and no hidden charges.
The sit published the tickets to Thailand for 820$ after filing all ditaels you said that the price is now 300$ more...that is not fair...
I was dissapointed
Service is Good. Confirmation received well in time.
Previous experience was also good
Too many add-ons, too many wickets. This box is just another example of the rigamarole that seems unnecessary. 50 characters, really?
This site was first to show up on a Google search for Iceland Air and redirected me to a booking that seems anything but legitimate. Not realizing the error on my url, I booked a flight that may or may not exist!
Customer service not able to assist with anything (and it is difficult to understand the strong accents).
System did not allow us (customers) to enter our legal middle names
A friend had to cancel to correct a name error (and was charged to cancel because customer support was unable to make the change) - she chose to book with the actual airline.
I can only hope that my flight experience is acceptable. But the booking process was sub standard.
Certain that I won't book on this platform again.
It was easy to follow and choose what you wanted without worry. Will use again
They will steal your money. Recently I booked a flight thru FlightNetwork. Within hours of booking, FlightNetwork cancelled the reservation without giving any reason. Meanwhile, they had already charged my credit card for the flight insurance and seat selections. They refunded the flight insurance but did not refund the seat selection fee. This was for 4 seats and amounted to $160 which I have yet to receive back over 2 months later. This system is broken and the risks involved with situations like this are just not worth it. Don't use FlightNetwork or any other third party sites to book flights.
Very easy to use the site, but I do not prefer the "a la carte" business model, where there is a separate fee for everything.
Straight forward instructions. Clear Information. Thanks!
Everything went smoothly. But I'll reserve judgement until I hear back from my cancellation notice. I've decided to drive and await my reimbursement.
It was fine,easy and very fast informations, thank you Very much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members