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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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I still dont have a confirmation email with other providers this happens immediately
Understandably and I had time to decide. I was able to make my selection as I needed to.
Relatively easy to navigate the site. I would have liked to choose each leg individually.
Most unhappy with Allegiant''s new "nickle and diming" price structire. Being forced to pay 60+ dollars to select a seat without opting to take whatever seat I am assigned is frankly, BS. And how many "travel insurances" does one really need to buy? "Airline Insolvency Insurance"? Are you KIDDING me?
Quick & easy search for flight. Great access to payment & verification.
I was trying to read the fine print of the booking before purchase and was kicked out of the booking screen which required re-entering all information again. Additionally, there were countless items to check... insurance for, "if the world is hit by a meteor and the plane isn't damaged, but a screw falls out as a result..."
It was easy to book a flight. All information is shown correctly. Thank you.
Simple and understandable the prices and times.
Thank You!
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney