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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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There are about 10 possible extra charges you have to navigate through. As a user, the experience was poor.
The presentation of flights and times of departure and arrival was a little tricky to navigate. Expensive optional choices seemed to be the default, requiring back tracking to correct choices.
The litany of mark up offerings is ridiculous. Please have some pride in your service.
Quick and easy booking process. At first I was skeptical but everything went smooth!
Click baited, and increased price by 40$ after advertising lower.
Very easy to use. Instructions are clear and the process not too long.
I am very intimidated by technology. I always fear I made a mistake and will
Not enter correctly. Instructions seemed easy to follow. All the updates are
Confusing and certainly add on to the flight cost, much higher than expected for one way.
Thanks for having such a user friendly site. :) I am not that computer savvy and it was EASY!
The baggage fee is listed as significantly less than what I was charged.
They charge a $44 fee to book a flight that you can book directly with the airline yourself. If you know what airline you want to use, make sure you are using the airline's website, NOT this third-party that increases the cost of your ticket...
After all payment information was entered and submitted they increased the pricing bc of an "increase in demand". Absolutely despicable. Will never use again.
Very easy use on this site. Enjoyed you web site and look forward to my trip.
Stressful but tolerable!
Navigated site with confidence.
Porter flight is very confusing - hard to figure out what the different categories are purchasing. Not user friendly.
A little confusing for us that don't fly often. But I got it to work
The UI was easy to work with. Website was intuitive. The travel insurance was half the price of our previous trip.
MUY BUEN SERVICIO EN INTERNET, LO UNICO ES QUE NO ACEPTAN CAMBIOS
SO FAR I HAVE BOOKED 5 PEOPLE ON THE SAME FLIGHTS FARES WENT UP
BY 277 EACH BUT WE EXPECTED IT TO GO UP.
I HAVE TO BOOK ANOTHER PERSON FOR TOTAL OF 6.
Clear and easy too book the flight. I will use this service again.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney