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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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I was TRYING to make a reservation with Allegiant Airlines. Your website continued to come up in place of Allegiant! Now Allegiant wants a confirmation number and the order number on your paperwork does NOT work on the Allegiant site! When I want to visit a particular site, THAT IS WHAT I WANT... NOT SOMEONE ELSE'S SITE!
Quick service and easy booking, got a great seat. Thank you!
Lots of little extras to pay for... However, the SAS flight was the most direct and timely option. Looking forward to our trip in Dec.
It's all fine. I am just slow! I still didn't see if my husband and I are in First class.
The price hike at the very end was a little sneaky! A little disingenuous on your part.
Late $20 increase. Never using this airline again if I can help it
I can not access Allegiant's web site. Going through flightnetwork provided me with easy booking and an uneventfull flight.
All info easy to provide. The website was easy to use and confirm.
This is the worst time trying to book a f light took me 3 tries to get thru so i could book my flight I do not think i will be using this again
This site sucks! I thought I was booking directly with the airline. They offer a host of totally unnecessary things for a fee that come either any other booking.
It was really smooth to make the reservation. It had different options to upgrade.
I had to do the booking over again, because you charged my VISA card
$353.02 Four times to the total of $1412. 08. I received a Fraud alert, so Chase VISA Freedom Card declined the charges.
Too many questions; I realize everyone pays for luggage, but this plan vs that plan. It seems there were 6-8 extra questions. Flight network is obviously doing the job foe AA; I realize I am old, but it is too much
The reservation was user friendly and clear. I had no issue finding flight choices and pricing options.
This site was easy to navigate and understand. It was a quick on-line procedure.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney