business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party men, womenAge 19-25, 26-45
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About the Business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


fashionnova.com
USA
Founded in 2006
Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Reviews Summary

Fashion Nova has a rating of 2.5 stars from 14,421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fashion Nova most frequently mention customer service, store credit and day shipping. Fashion Nova ranks 18th among Women's Clothing sites.

service
860
value
794
shipping
848
returns
780
quality
768
This company does not typically respond to reviews
California
1 review
0 helpful votes
Follow Marisol v.
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I didnt even have to contact Fashion Nova over the phone because my questions were answered on Instagram right away.

Date of experience: December 16, 2016
California
1 review
0 helpful votes
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Amazing quality
October 31, 2017

Awesome service! Knows product well. Affordable and great deals. Highly recommended! ILOVEFASHIONNOVA!

Date of experience: October 31, 2017
Florida
1 review
0 helpful votes
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Im happy
November 18, 2017

The company is good and always updating, thanks, Godbless this trusted company. Happy with all the Fashionnova produc

Date of experience: November 17, 2017
California
1 review
1 helpful vote
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I love Fashionnova! Great products, amazing sales, and I'm completely obsessed with shopping here! THANKS FN

Date of experience: May 4, 2018
Kentucky
1 review
0 helpful votes
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Hyaluronic acid
May 14, 2019

FashionNova's hyaluronic acid skin treatment really moisturizes the skin and it is the treatment I needed after a long day at work.

Date of experience: May 14, 2019
Mississippi
1 review
1 helpful vote
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DO NOT PURCHASE FROM HERE!
March 2, 2021

I would NOT recommend anyone to purchase anything from Fashion Nova. At this point I am MORE than upset with their service and customer service. I wish I could give a review on their clothing but I NEVER SEEM to receive mine. I have tried and tried and tried with this company to no avail. This is not my first complaint and probably not my last because I will voice my review everywhere that a Fashion Nova shopper can see.

EVERYTIME I place an order through Fashion Nova it NEVER arrives on time. I PAY FOR EXPEDITED SHIPPING AND I HAVE NEVER RECEIVED MY ITEM ON TIME OR EVEN CLOSE to the time I was supposed to receive it. I order some items AGAIN, like a DUMMY thinking they would finally do right and NOPE. Order something LAST TUESDAY (Feb 23), paid for EXPEDITED shipping (said it would arrive by Feb 26), it has been 7 days (today is March 2) and I still don't have my item and shipping says "No expected delivery date"
FASHION NOVA HAS NO WAY TO CONTACT THEM OR SPEAK WITH ANYONE. In the past they offer NOTHING to compensate for your inconvenience and because the items always come AFTER THE EVENT I NEED THEM FOR, my only option is to return for store credit. WHY WOULD I WANT STORE CREDIT FOR A STORE THAT DOES NOT DELIVER MY ITEMS AND ONLY STEALS MY MONEY?!

I guess they feel like I must be dumb anyway because I ordered from them again. I thought not ordering from here for a YEAR would give this company time to get their $#*! together but no. This business is run very immaturely. I feel like this business is being run by 18 year old DRUG USERS who really just don't care. Although, yes, you have lost me FOR GOOD THIS TIME as a customer, I will continue to let people know about this because SERVICE IS TRASH!

At this point I am going to contact my bank and report this transaction as fraud because I cant talk to anyone and I have no idea of when my $#*! will arrive.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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NOT GOOOD COUSTOMER SERVICE!
December 3, 2022

I NEVER RECIVED MY PACKAGES THEY TOLD ME TO WAIT 72 HRS AND THEY NEVER INVESTGATED MY ORDER HOW CAN YALL BE SOO GOOOD WHEN YALL JUST PLAYED ME OUTT MY MONEY THAT I SPENT WITH YALL IF INEVER RECIVED MY ORDER IM WANTING MY MONEY BACK AND YALL COULDNT GIVE ME MY MONEY BACK WHEN I CLEARLY HADD A ADRESS AND APT NUMBER ON FILE YAAL MAKE SHURE YALL WATCH THEM BEACUSE THEY AINT RIGHT!

Date of experience: December 2, 2022
Kansas
1 review
1 helpful vote
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Fashionnova has always had the BEST customer service and know how to communicate with their customer.

Date of experience: June 24, 2018
Illinois
1 review
2 helpful votes
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Horrible!
January 3, 2018

First of all, I placed an order December 13th but it was canceled without explanation and they tried to give me store credit for everything. I wasn't going for that because their store credit doesn't include tax or shipping. You'd literally have to pay for that again, so I emailed them & was able to just place the order again on December 15th. I did not receive my order until about 4 weeks later. I understand it was because of the high demand during the holiday but once receiving my order I was missing items. Instead of them shipping the items I had already paid for but did not receive, they decided to give me store credit. I did not immediately get store credit, they actually had to put in a request and I had to wait 24-48 hours for approval! The store credit didn't even cover shipping or tax so I had to pay for that which is ridiculous! I spent $323 just to turn around and have to spend extra in shipping to receive items that should have already came in the damn package! One of the items ended up being sold out in the size I originally ordered and needed. What puts the icing on the cake is that the items I was missing were a part of a set. So now I have tops without the matching bottoms and have to wait until they restock. Their customer service sucks. You literally have to threaten to contact the BBB to get them to respond within 24 hours. They run extremely small! I am 4'11 and have always worn a S or some times a M but for whatever reason, all their $#*! is extremely tight fitting and short compared to what is shown on the models. All their reviews saying "It's true to size, it's comfortable, it fits like a glove" is a bunch of bs and was probably written by the company. The only thing that actually fits true to size and that I would recommend purchasing are their jeans. Everything else is trash and they will not be getting another penny out of me after this.

Date of experience: January 3, 2018
Nevada
1 review
0 helpful votes
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Iliked what igot BUHT they didnt send me everything and still have not been refunded for the items idid not receive or they have not sent me a gift card

Date of experience: February 12, 2017
Illinois
2 reviews
0 helpful votes
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When will I get my items
December 11, 2017

When will I receive my order I ordered December 4,2017 and they keep tell me seven days business days so just trying to see when Im going to get my

Date of experience: December 10, 2017
California
1 review
1 helpful vote
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Fashion Nova is LEGIT
December 6, 2016

Fashion Nova is one of thee ONLY places that have reasonable prices and reasonable priced PLUS sizes! Great selection and super affordable

Date of experience: December 5, 2016
Florida
1 review
1 helpful vote
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Everything was great
September 12, 2018

Everything was great. Got everything ok time, exactly as I ordered. 5 stars! Easy and fast shipping

Date of experience: September 11, 2018
California
1 review
0 helpful votes
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I loved the items I purchased from Fashion Nova. They were great quality and definitely are unique

Date of experience: January 5, 2017
California
2 reviews
1 helpful vote
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New loyal customer!
November 9, 2016

Hey fashion nova. Got so many compliments on my new romper, can't wait for my next package.

Date of experience: November 7, 2016
Florida
1 review
0 helpful votes
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Longsleeve bodysuit
September 20, 2019

I owned three bodysuits from fashionnova already, but none with longsleeves. This one's going to be a new fave of mine.

Date of experience: September 19, 2019
Virginia
1 review
1 helpful vote
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Bodyhugging
April 13, 2019

Some of fashon nova's outfits are deisgned to be bodyhugging, but they always somehow make it look great on you, no matter what your size is.

Date of experience: April 13, 2019
California
1 review
1 helpful vote
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Amazing website!
May 4, 2018

Fashionnova has great clothes that are affordable, along with many sales! Easy Site To Navigate, All Links Work, Pictures For Every Product, Great

Date of experience: May 3, 2018
California
1 review
6 helpful votes
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FAKE!
December 30, 2016

FASHION NOVA they put their own employees to write good reviews! DONT WASTE UR TIME AND $$ here! They sucksss. Poor people.

Date of experience: December 30, 2016
South Dakota
1 review
1 helpful vote
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I love my items
October 15, 2018

They all fit nice I love them I looked at the reviews and wasn't gonna order I'm so happy with everything and I will shop here again

Date of experience: October 15, 2018