I have been a customer, faithfully promoting, posting, and rocking these fashions since before anyone even knew who they were or even felt comfortable shopping online. I have dedicated my entire Instagram to promoting the brand and have spent unimaginable amounts of money dating back to late 2008 I was homeless at that time living outside with my baby daughter and the only thing that made me feel good was fashion nova. I developed a severe addiction and could not control myself when it came to FN I HAD TO HAVE IT. So any money I had I would buy and buy and buy. I would protect my garments with my life. Dragging around two suitcases full, a baby, and a diaper bag. All I had was my nova. It made being homeless, eating out of the trash and being scared and alone on the streets that much more bearable. I've never even received one generic, thank you customer note, nor any sort of recognition for my many many posts or promotions. Then I find out all this negative stuff in the news, and I feel really fed up with the level of service this company is giving. They seem to forget without us little people there would be no you. If I wasn't one of the people spending all of my hard earned money back before you hit it big, you would not have hit it big. It's people like me that made you the success you are, and I feel extremely unappreciated, robbed and emotionally distraught. Since I'm not a celebrity, all of the effort, loyalty and free promotion means nothing. One of my final straws, was seeing them bring on a celebrity as a new ambassador who has done nothing but trash their brand, very publicly, over the years. Now, all of a sudden she is the new ambassador. That is so wrong, so fake, and shows exactly what kind of company I have been putting my all into. At this point, I'm ready to take my two closets full of fashion nova pieces and have a bonfire, publicly. Now I just have to find a new clothing brand and buy a whole new wardrobe. Y'all really let me down and you lost one of the most loyal customers you will ever have. Truthfully, your fashions were way better years ago since you hit it big it takes me hours to scroll through and find some thing that is not too completely slutty. I swear I saw a "outfit" that was just pasties and sparkles for like $35! I guess that's the market, but I preferred it when you actually had more options that could be worn in every day situations. Now it seems like you're just catering to celebrities

First of all there is a lot of GOOD about fashion nova because the clothes are semi cute/ good condition. Also because their not that expensive. But the customer service sucks so bad it makes me want to kill myself for giving these mfs my money. I have had two problems with you guys. Did yall help me? NOO LMAO. I even went out of my way after emailing you guys that when yall sent me the wrong $#*! in the mail, and messaged yall on instagram. First time fashion nova messed up my order I bought 4 things. And on the emails I got about the order and on the white piece of paper it said correctly what I ordered. BUT one of the items was the wrong size, that time I didnt email or try to fix the mistake bc it could still fit me and i didnt want to wait. The second time pissed me off so bad that I am never buying from you guys again bc when I reached out to you several times and in different ways yall didnt help a girl out. I ordered ONE ITEM. SO TECHNICALLY YALL HAD ONE JOB. And yall some how wonderfully messed it up. So of course me odering one item and not only was it the wrong size but it was the wrong item?! I ordered PANTS P A N T S. AND YALL SENT ME XL SHORTS? I am not no big girl? Yall took my money! I know yall have rules about your return policies, and I MADE SURE I DID EVERYTHING RIGHT ON MY SIDE! But the customer service for this website/ instagram/ phone opporating company SUCKS! SOOO SCREW YALL!

ONLINE store. IT IS A SCAM BEWARE! Here are the reasons why:
1: fashion nova claims they have a 2 day shipping on orders... now they are giving people a lame excuse of 4-5 business day delay. THERE ARE ORDERS FROM MAY that fashion nova has yet to send out to their customers. (mine being from june 13)
2. They DON'T DO REFUNDS, even if you are within their policy guidelines for a refund.
3. they DO NOT NOTIFY YOU OF OUT OF STOCK ITEMS, they will allow you to purchase products that are out of stock, not let you know, then issue a "gift card" for less $$ than what you payed for the item. ABSOLUTELY no refunds.
4. they are constantly DELETING NEGATIVE comments/reviews on social media so other people do not find out about their fraudulent behavior.
5. NO CUSTOMER SERVICE, don't bother calling, because they have no one answering phones on purpose. They know what they are doing and they are avoiding talking to the consumer/public at all costs.
6. EMAILS: only getting generic responses with NO resolutions.
7. fashion nova continues to advertise and post on social media while TONS of people have been trying to get answers for missing orders. WHATS WORSE IS THAT THEY KEEP ADVERTISING THAT THEY OFFER 2 DAY SHIPPING KNOWING THAT IT WILL TAKE WEEKS BEFORE ANYONE GETS THEIR ITEMS, let alone IF they even get their items...

PLEASE BE CAUTIOUS, NOTIFY THE (BETTER BUSINESS BUREAU AND THE FTC) IF YOU CAN, THEIR JOB IS TO LOOK INTO SCAMS LIKE THESE AND SHUT IT DOWN.

For those in the same position as me with not receiving refunds or your orders, CALL YOUR BANK AND FILE A CLAIM. Ive heard alot of people are issuing claims and getting their money back through the banks, and that the banks are apparently catching wind of what Fashion Nova is doing. DONT BE A VICTIM OF SCAMMERS!

If you're looking for inconsistent, cheap looking and feeling clothing, look no further! I finally went to this site after repeatedly seeing it being advertised on Instagram (this should have been my red flag, to be honest). I was surprised and excited to see so many cute and current styles. I ordered multiple rompers in the same size and was pleased by how quickly the shipment arrived and for a relatively low price. This is THE ONLY positive experience from the entire transaction.

Upon opening my package, I was shocked and saddened to see cheap, thin and overly wrinkly 'clothing' spill out. Despite realizing the quality wasn't there, I was hopeful I could at least mask that with it falling well on my figure. To preface, I am in shape and well proportioned, so finding clothes that fit me is never a battle. After trying all three rompers on, dye my hair and call me Goldie Locks because each item from their Fashion Nova brand in the same exact size all fit me different. One I was drowning in, one was way too small and I couldn't even fit my arms down the sleeves, and the only the reason the last one 'fit' me was because it was an off the shoulder and loose bottom design. Truly cheap and pathetic 'fashion.'

When I went online to file my return, I found that they only do store credit, most likely because they know they sell women garbage and want to make sure they don't lose any profit on returns, but they actually charge you 10 dollars to return their trash that they'll likely repackage and sell to some other poor schmuck.

Ladies, save your dollars and realize that these outfits are made for the pathetic Thotianas of IG.

I made an order with fashionnova via my iphone. No i did not use the app. While adding items to my cart i looked at the size chart and noticed that they have items gong up to size 3xl. I clicked the size guide chart and it only showed sizes up to XL. So i was basically forced to guess my size. I ended up ordering a 2xl in all of my items. Well today i received my order and the clothes where huge. I emailed fashionnova all day long and they kept sending me the same copy and paste return policy over and over again. Eventually someone sent me the size chart and claimed it was on the website. After i clicked it i was able to see the rest of the sizes. Now how was i supposed to know that i was supposed to look around the site to see the rest of the sizes? Why do they not have all sizes on the chart when you are picking out outfits on the mobile website? I still have not had this problem resolved. I explained to the rep that i am going on a trip soon and need my items exchanged. I was told there was no exchanges! That i had to return all items and wait for them to send me a store credit and then i could repurchase my items if available. While waiting for a resolution i decided to place another order with most of the items since they seem to be popular and i need them for my trip. Well come to find out my address was missing the street name. Which i know was a mistake on my side. But i emailed fashionnova right away. They told me my order could not be edited or canceled. I was asking for them to simply add the rest of my address. I was not even asking for them to change the address. Anyway, I kept getting back the same copy and paste policy without anyone resolving my problem. I still have not even recieved a confirmation email and the charge on my credit card is still pending. Fashionnova customer service is horrible. All they do is copy and paste the same thing over and over in their email responses.

If you're 90LBS a Fashion Nova XL will fit you like a glove! Especially if you like cheap shein material for 40$ a piece.

I have ordered two times at fashionnova and those two times I didn't have a big deal except for the first time they did the trick with the gift card and by mistake for one and two items send me the wrong size (could have happen with any company and I ordered a lot of clothes that time), the second time was perfect. I was suprise when I saw all these negatives review about fashionnova and now... I understand why!

They are money hungry, it's already digusting that some of their clothes are so much cheaper in other places like Ali express and they sell it way more expensive and then there's their manipulative tactics with gifts cards and to gain more money from shipping.

They pretend to give coupon codes like 30 % for ex: than play the gift card trick they issue you with no explanation about why the heck you will not receive the $#*! that you wanted and the card is not enough to buy what you really want, can't even cover shipping so the coupon code didn't serve up to anything.

They supposedly give 15 & off for each reviews while it's stupid because at the main page I often see 20 %, 30 % (so you see it's more worthy than writing a review for their money hungry manipulative scam $#*! that they are!) What a joke!

I'm having $#*! right now because in one of my order that they throw me their stupid gift card I used it to buy other stuff and when I received my cloth wasn't there! That's what I was waiting the most for.

I have enough of this shameless company that needs to be shut down.
NEVER AGAIN!

Those of you who never had a problem with fashionnova (of course they aren't going to scam everyone) but wait until it's your time and turn in your next order you risk of being disappointed. Also, I'm sure some of the positives comments are from the fashionnova. Don't waste you money with this company!

I'm so frustrate right now since I'm on budget and was hoping to find some durable clothes even tho some are expensive.

From what I read on other websites this shamelesss company delete the negative comments. They are trying hard to hide their shadiness and don't care about anything than finding ways to make tons $#*! of profits in many ways.

I ordered a bodysuit in a size M but clearly the size chart for bodysuit are way off because it didn't fit. I couldn't even get my arm into the shirt and I never forced it wasn't on my body just my arm. The tags are still on the shirt as well as the packaging. I would like if you guys put up a size chart for bodysuits because now I am out of 13 dollars on a shirt I cannot wear. When contacting customer service it was the most difficult and annoying process, I sent an email to *******@fashionnova.com only to get an automated message and at the very bottom of the message it says to reply back so I just copy and pasted my message. Then I got another automated messages saying the same thing except at the bottom it said to open up a ticket which was link which redirected me to a website like a blog for Fashion Nova. I had to sign in using my Fashion Nova account then write a form so once again for a THIRD time I copied and pasted my concerned about the body suit not fitting and never putting it on only putting my arm into it and that it had original tags and the packaging is still good. One or two days later I got a very bland response saying they can only give me 50% store credit back on the items which would only be about 6.50 which I do not appreciate. I understand that certain items are finale sale items such as undergarments but going off your size chart I'm a M in tops and the items didn't fit when I ONLY put my arm in and instead of 50% credit back I would like the full 13 dollars because I was scammed in a piece of clothing I wanted to wear that does not fit and would like a full refund. When you can't physically try on a item and only go off a size chart then receive that item and try to send it back the same day because your arm can't get into it and full refund should be issued. As well and creating a size chart for bodysuits. This is the second time I have ordered from Fashion Nova and I did not appreciate the customer service as if my business wasn't important and the fact I won't get issued a full refund. If it is your first time ordering from them go a size up always.

I normally would not waste my time writing reviews about company's, but I feel as if my experience with Fashion Nova should be known. I am very upset with my overall experience with fashion nova. A year and a half ago I purchased a set as a birthday outfit and I was sent a different color top than bottom. I wanted a refund for that purchase because I couldn't wear it for my birthday since they messed up the order. They informed me all I could get was store credit, so I just kept the items to avoid any further annoyance and inconvenience. I decided to just not order from the company going forward, until recently. Seeing so much promotion and popularity on social media, and giving much time to grow as a company, I decided to give this clothing company another chance. So I placed and order with 2 day flat rate shipping for clothes I needed for my upcoming vacation. This ended up being very deceitful because 8 days went by without a notification that items were even shipped. After the headache of contacting their support team multiple times, through email because no one every picks up the phone or returns phone calls, asking to cancel my order for a refund (since it was not shipped and therefore would not get it in time) with no response to my inquiries the package was respectfully over-nighted to me. Now I get the package finally, and in time. The front belt loop on a pair of shorts I ordered came broken! I then had to pay to send the item back to them as a return. They then sent me a store credit e gift card for 13 dollars when i paid 26 dollars for the shorts. I emailed them about this and they have yet to get back to me with a resolution. Going forward I refuse to give them another penny of my money and would like to share my experience to help potential customers know what they are getting themselves into. Come to find it, many have had a similar experience with them. DO NOT LET THE MONEY THEY PAY TOWARDS MARKETING WITH SOCIAL MEDIA DECEIVE YOU!

I, too, ordered from Fashion Nova with the same disappointing results, as mentioned by others already. I ordered a pair of jeans by using the Fashion Nova size chart. According to them, I was a size 15. I have lost a bunch of weight and haven't been a size 15 in a while, but I figured they just ran small and that I'd give it a try. The jeans came in 3 days, not bad, but not the 2 day shipping they promoted. The wash of these jeans were the first thing I noticed. Completely disgusting and looked nothing like what I ordered. Then I tried them on and they were HUGE. They sagged everywhere and made my body look frumpy and DEFINITELY not like those "body perfect models" they have doing their clothes campaigns on their website. So I RETURNED them. I noticed right away that they don't give refunds, but rather "in-store credits". I thought this was a very clever way for them to cover their $#*! and insure that they get their money. I DIDN'T fight it. I figured I could order a smaller size and be done. I paid $19.99 plus $6 shipping. I used a %30 off discount bringing the total down to $20 even shipping included. Because Fashion Nova does not include a pre-paid shipping label, you then have to pay to RETURN the item, which I think we all can agree that is RIDICULOUS. I paid the return shipping thinking that I would be reimbursed for all the trouble. NOPE! They gave me $13 back in "store credit" which is EQUAL to what I paid just in SHIPPING! This makes me absolutely FURIOUS. The costumer service is ridiculous and I find it funny that there are absolutely no negative comments on their Instagram. I call this a scam because that's exactly what it is. I just feel sorry for the poor people who ordered $400 of items from this store. I guess when you have people like Kylie Jenner, Kim Khardashian, and Black Chyna sporting this brand you wouldn't think that the company would be so slimy, manipulative, and unethical. Maybe if we made as much money as their models or celebrity clientele they would provide better customer service...