I bought a pair of pants that didn't fit and was told by the sales associate who made my purchase that they didn't do returns just exchanges and store credit. But these pants are poorly manufactured with the lining in the waist and hip leg area and placement of buttons on the pants. One legs of the pants has more room than the other due to the poor sewing quality. I should have read the store reviews before making a purchase. I'll be donating these pants. Glad they were only $14.

Ever since they closed down and re opened, the clothing in there is cheap looking and the poorest of quality. Very non trendy! It's pure house/ Lounge clothing! Please bring back the originals! Please! Look at the ratings! Do you guys even care? If not close down! Let it remain a phantom of our imagination of what was once was!

I purchased 2 pairs of jeans a week ago. Tried them on at home due to fitting rooms still closed to Covid-19 (2 years ago). I took tags off and washed them. After washing them realized one pair had a hole just under the belt loop. The other seems alright still so as I put them on the whole zipper broke off! I went in about a week later (after purchase date) to explain what happened they said they can't return them at all cuz tags were taken off. I normally always buy my Jean from here but I will not be anymore. The lady upfront was rude and didn't even say sorry for the inconvenience just look at me with a blank face till I walked away.

I visited this store a few times last several months, purchased nothing. Their is nothing in this store worth buying except some cheap Tee shirt. All the cloths are low end quality, no selection, poor inventory, no refunds, dressing room just opened last week. Some how this store survived the Covid pandemic.Mt advice don't waste your time walking in to this store, you cant return unless it's an exchange theirs nothing else to buy, poor inventory choices.

This store has no fitting room to try the dress on. You have to buy it and try somewhere else. You won't be refunded and force you sto get a store credit. The store manager has no experience on how to talk to customers. She is rude! I wont come here.

Very rude trying to put somthing back on a hanger and being questioned what I'm doing in a rude way and making me feel like I can't try anything on and very rude at the cash register telling me to read stuff correctly thinking I don't have enough money which I did and I had plenty of stuff in my hands and she made me try to put away instead of giving it to her and had a really rude tone. She judged me from the start thinking I don't have enough money.

Not enough people running the store in the Bronx asst manager was very nasty 3/5/23 long line 3 people running the store poor service aguementwith customer. The asst manager need be fired. I would never shop therhere again.

I have ordered from Charlotte Russe online twice now and am pretty pleased with their service. My most recent order was for one pair of plus size, jean, cutoff shorts - Refugee, I think. I ordered them one size up, just in case the shorts ran a little small. I received them today, cute, good fit, a little loose, not to short in length. Four stars due to how long it takes to receive one, in-stock item, that is my only compliant at this point.

I'm in the same boat with everyone who tried to order a package and have it arrive before 12/24. Now it's 2017 and my package was never even brought to Fedex. I've called their customer support over 3 times already, emailed them multiple times, and yet they refuse to cancel and refund my order. So my word of advice is to dispute the charge with your credit card company. This falls under the categories 'merchandise never received' or 'service not as expected'. Never ordering online from here again after this nightmare.

Charlotte Russe used to be nice, but now with the new management, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

I tried to buy some things on thier site recently only to have my credit card not work. Does not tell you why, just shows red and won't process. I know my card is fine. I tried to call customer service only for the phone number to be disconnected! What? So I email them, and it says will respond in 1 business day, it's been 4 and nothing. I wrote them again and nothing. They obviously do not care about thier customers. No use going to the store either because thier plus size section is literally that, a section. It's a small corner in the back with horrible selection. It's obvious what kind of customers they cater too. I will be going elsewhere from now on.

I have ordered from CR many times over the years as well as shopped there. It was my favorite my store and I've never had a single complaint. WHAT has happened to this company?! I was missing an item from my order so after days of being on hold with customer service their response was literally, "I don't know what to do." how about refund my money?! They said they would email me a form to fill out to get my money refunded OR be charged again for the missing item then be refunded "later on". Seriously. BEWARE. Also, with my order I received a random pair of boots I didn't even order. Sigh.

Very bad customer service. This girl named Jackie was really rude and unprofessional. That's why she will always work where she works for $10 or less. No good company will tolerate how she talk to customers. They cheated me, they charged me three separate $6.99 shipping for three items that I returned in the same return box. This makes no sense at all. I was told a manager was going to call 24-48 hrs, no one ever called. Charlotte Russe has the worst customer service. I will make sure everybody that I know never shop there.

Charlotte Russe is usually my go to shopping store. Recently, I've ordered 6 dresses and 6 sandals on their buy 1 get 1 $12.50 deal. When I got these items, they didn't give me the right dress and the dress they did give me was very ugly. All except for one of the dresses either was too small or too big and I ordered them all in medium. With the shoes, same situation. I was extremely disappointed with this purchase but I'll still shop at Charlotte Russe because I love their jeans, jackets, and dressy tops. I learned my lesson with ordering dresses online and I recommend that anyone who does order online, make sure you know your size in certain garments

Charlotte Russe has been my all time favorite store for YEARS. Until now. I have noticed they have changed their styles significantly recently and I am not a fan of their new stuff. I recently placed a very large order online and out of the 14 items I got, I am returning 13 of them! I am not that picky when it comes to clothes, but everything was see-through and fit poorly, despite being my size. The dresses and skirts are WAY too short. I am 5'3" and a size small and every dress and skirt I tried on completely showed my butt if I bent over even slightly. I have been an extremely loyal customer for years and I can tell you that their clothes did not used to be like that. It makes me so mad because I absolutely adored this store and now I can't find a thing that fits right and isn't see-through. I am done shopping at CR for good.

Do not shop from them ever. I've never experienced such a bad order as I did right now. Ordered two boots from their website, one regular price and one for $8. I was happy with one of them but the other arrived stained and with the right boot completely missing a buckle. I called, expecting to get the return these and get an undamaged pair. Nope. She said I could return these, get back $8, and put in a new order for them at the current price of $45. What on earth? First of all, they send out damaged products and then they dont even attempt to fix them? I'll be returning both pairs as soon as possible (in the store or else I have to pay for shipping for the undamaged ones) and never shopping there ever again. A pity since I always liked their physical stores.