I placed an order on the Charlotte Russe website on 7/14/17 for a dress and shoes for my brother's wedding. The next day, the place that the package was to be delievered to (my place of employment) recieved a call from a gentleman stated that he was from Charlotte Russe and needed to confirm that I worked there before shipping my package. My boss, coworkers and myself found this very odd because packages are delievered there on a daily basis and no other company has ever called to confirm someone workes there before delievering the package. I contacted Charlotte Russe's customer service the same day the call was recieved through email and Facebook asking why someone from their company called the phone number associated with the address that I requested my package be delievered to to confirm that I work there before they are able to ship my package. I provided the company with my personal phone number, not the phone number of the location the package is being shipped to so I don't understand why the employee called that number. I also don't understand why they needed to confirm that I worked there before shipping my package. When I contacted customer service about this, the representative basically blew my claim off as if I am lying. I requested a cancellation 3 TIMES but they still sent part of my order. The dress, which was the item that I really needed, was cancelled after contacting customer service the first time because it was "out of stock". I sent the shoes back but I will be charged a $6.99 shipping fee even though I requested a cancellation 3 times because the order was even processed and shipped!

Usually I give the greatest reviews to every place, but I'm getting kind of sick of bad service. Even if whatever I got wasn't the best and it's my own fault, I was really disappointed because I love Charlotte Russe. But this was the first time I ever even ordered something online, and I chose the wrong place apparently. Don't get me wrong, I give them two stars because at least they put the correct attire in it. But they were lacking in everything else. The online exclusive lime-green dress was neon yellow... Did you put that to make it more attractive to people? I'm not sure but it wasn't even about that, they made it seem so good when it feels like you're putting on a slip and doesn't fit right at all and I ordered the right size ( a small). It was way too short and I don't even mind the shortness if it was at least thicker material and you couldn't see straight through it either. Plus I ordered another romper and it came with the tag off and slightly torn. If I needed to return it... how the heck am I going to?!?!?!?!?!? IT SAYS THE TAG NEEDS TO BE ON TO RETURN :| I'm lucky I tried this on at the store and that's the only one I loved out of the three I got. Just irritates me that it was even off, and like why was it!?!?! Lastly I got that lace bralette with the cool lined backing on clearance and need to remember to look at what you can and can't return because it fit perfectly... OTHER THAN THE FACT THE STRAP WAS BROKEN! So... I'm staying calm even though I hated everything accept that perfect dress I got that I wouldn't have been able to return if I didn't love it because the tag was off. Never the less I'll probably continue to shop there. Just go in the store guys. It's not worth the trouble ordering online. No offense, but I've had lower end stores do better.

Lo peor que hay en compras online mi pedido fue noviembre 27, en mi orden me pusieron que en 4 a 5 dias lo enviaban habiles cosa que no se porque tardan tanto en poner el envio pasaron 10 dias, el 7 de diciembre me mandan un correo que uno de los pedidos no habia, entonces como aceptaron la orden y como lo cobraron si no lo tenian? Pero aun asi ni llega nada de lo demas que pedi, hablo por telefono me dicen que si tenian en existencia lo que supuestamente no pero que ahora me cobraron mas caro porque ya subio de precio, me dan un numero para chacar donde estaba lo que habia pedido y resulta que fue hasta despues que les hable lo pusieron en paqueteria y que probablemente llegue el 12 de diciembre. QUE CLASE DE NEGOCIO ES ESE. Estoy completanente enojada