I have been shopping at Charlotte Russe forever. They used to be my favorite store to shop and as of today they will no longer get my services. I am going on vacation and ordered a few dresses that I was in love with. I ordered last week Wednesday, Thursday I got an email that my order was cancelled, I called and they stated that my address was incomplete. I gave them my address again and then had to reorder my items that had increased in price because the sale I caught was finished... (first bad sign). Estimated delivery was yesterday 6/24/15 then it was changed to today. Came home excited to try my clothing and finalize my packing when I noticed there was no package, after tracking my order again, it said that my order is being resent to the sender because of incomplete address... sigh. I called again, very upset as you could imagine, vented and explained my frustration and disappointment and was told that after the package has been returned I will be refunded. The a$$ hole that I spoke with decided to tell me to watch my language after I dropped the f bomb... is he serious?! You just ruined my vacation to Jamaica!
Ok, let me calm down... I checked the address on file and noticed that the address I entered was indeed correct but somehow throughout the process the rep I spoke with last week decided to not use a digit for my apartment #.
How does this even make sense that you do not try to satisfy your customer after they are loyal to your company?! It's quite baffling. However lesson learned.
Thanks Charlotte Russe
Btw. You get a rating of 1 because there wasn't a 0!

Do NOT shop here they will steal your and refuse to help you if the carrier that they are working with steal or lose you pack. $125 the store robbed me.

I found this store & love the love prices! I bought these dress pants for half the price of other stores

***In short, ordered 15 items. No tracking for 6 days. Items went out of stock. Got a "fake" tracking that did not update. Received refund email w/ 10 items out of stock. Incorrect refund amount in Paypal. Got new tracking numbers for the remaining items. Poor communication.

I placed two orders. The first one I received a tracking number within 3-4 days. The second order I placed a day after the first one. I waited 4 days before contacting them. No response. I received a shipment delay email from Paypal. I waited 6 days, tried again and got a tracking number from Charlotte Russe. It had a shipping label created days prior. It still has not updated by the 8th day. I get a partial refund through Paypal. Customer support has NOT explained what was going on. I get an official email from Charlotte Russe that a dress I bought was out of stock. I get another email for the partial refund. With a huge list of items that suddenly became out of stock. Like the others, I see that some of these items are still up on the website IN STOCK. I have contacted Charlotte Russe through emails and twitter. I finally got a customer support email response that was generic. No explanations and ignoring my questions. I have repeated my questions and I'm not expecting a response. Lost my business for good.

1/31/2017 I got an email stating that some items can be reshipped. I received tracking numbers.

10 items out of 15 were cancelled. I also received an incorrect amount for my refund. I'm missing $13.99

At this point I would have preferred a proper email with an explanation so I could just cancel the whole order instead.

Honestly, I love Charlotte Russe clothing, but I've had two negative experiences with online ordering in the past month. Recently, I ordered a pair of booties, and out of nowhere I get an email stating that due to a "technical issue," my order had to be cancelled and I'll receive my money back in 3-5 days. Then come to find out that indeed it was not cancelled and the shoes were sent to my place, however because I thought they were cancelled, I went ahead and ordered a new pair. Now I'm stuck with two of the same shoes! And I have to make the time to go return them in store and as a busy student I don't have that time! Then when I call customer service (who was really nice about it) they said they couldn't find my order in their system at all, like it never even happened. Iv'e had this happen twice, where they cancelled my order but charged me anyways and then they couldn't find my order number in the system. The CEO of Charlotte Russe needs to hear about this problem or scam or whatever it is and fix this right away because they are losing business because of it!

I do a lot of online shopping and have been ordering from Charlotte Russe for years now. In the 5+ years I've been ordering from them I've had 2-3 complaints but I always brushed it off because I really love their clothes and honestly customer service was not so bad (except once when I received a top with one sleeve shorter than the other and customer service was "Sorry") well it has finally happened to me, I'm going through the worst customer service experience ever! Out of no where CR cancels my order without ever even sending an email informing me of that. I found out because the CR charges are no longer showing up on my credit card's recent activity/purchases. I emailed them plenty of times asking for a tracking number, almost a whole week later I see the charges have disappeared from my credit card but never even got an email from them giving me a reason as to why they cancelled my order. 5 years I never had a major problem with my order let alone have it canceled. Not only that, I also purchased a $55 egift card for my cousin's birthday that was supposed to be emailed immediately. I purchased it on 9/9/2016 they charged my credit card but never sent her the email with her egift card(I've checked her email/junk folder) Again I emailed them plenty of times and NOTHING! I'm going to call their customer service and have the credit card charges disputed. I cannot believe what a headache this has been. I was a very loyal customer but lately CR is very unprofessional they have definitely lost my business. How can they just take your money and not give you anything in return but a major headache.

I ordered a body suit on December 5th and was sent a confirmation for the size and payment went through. I called on Monday the 12th to see if it had been shipped yet and the customer service department told me it was being shipped out that same day. I just got an email saying my whole order is being cancelled due to the item being out of stock... HOW DOES AN ITEM GO FROM BEING SHIPPED OUT, TO OUT OF STOCK?!?!?! Waste of money and now I do not have my outfit for the Holiday party this Friday.

You will never receive all of your items if you purchase more than one. The customer service reps will give you attitude and you won't ever talk to a supervisor should you need to. The crazy thing is I spoke to someone on the phone Monday about cancelling my order after I read horror stories about CR. I had been trying to cancel my order to days prior. I told the rep I was scared of becoming a victim of being charged for an item that was sold out and she assured me all of my items were. Guess what? All of my items were attached to the same tracking number so I figured if I ever did get my items (many others haven't), nothing would be missing. Boy I couldn't have been more wrong. Of five items, not one, but two items were missing. A whole pair of shoes they claimed to have shipped! I tracked this package the whole way. Smh, not only was a pair of shoes missing, but also a pair of sunglasses the rep said was still in stock and asked would I like those to be shipped. Uh, heck no! I don't trust you guys at this point. I will say this about CR: their chickens will eventually come home to roost. Karma will rear it's head and they will be on the receiving end of it.

I ordered a dress for my friends wedding and we were all matching bridesmaids I ordered the dress well in advance of the wedding my order was filled and shipped super slow but came well with In one week of her wedding as I open the package and I went thru the clothes I had ordered I realized the dress wasn't part of my shipment i called customer service which the csr was really nice but pretty much said sorry... sometimes we sell the dresses but they go out of stock and then there's a 50/50 if you or the other customer will get it. Completely unacceptable I have been shopping with Charlotte Russe for years never again! You guys suck! And being a multi million dollar company maybe just maybe you could splurge on getting someone to call or email people and let them know dresses are out of stock. Thanks for sending me a completely different dress with a completely different color and thinking I wouldn't notice... the bride will notice! I'm out of the wedding party out of respect... and you guys really suck! Don't sell stuff you can't deliver! Another company that lets its customers down... but it's okay... you had a person tell me how sorry they are.

This shop is my go to. They have affordable shoes and clothes, and great deals.As someone who doesn't like to spend much on clothes, this shop doesn't fail to please me. My wallet thanks me.

I purchased over $100 worth the clothing online from charlotte russe and when i received it everything was fine and perfect. But the next day when I tried on this off the shoulder faux top I got many rashes all over my skin that keep SPREADING and I had to buy medication for! And what REALLY pissed me off was when I asked for a refund they said no and acted like what I had was a "minor breakout" and I didn't "qualify" for a refund. Like isn't the costumer supposed to have complete satisfaction? And if there are any problems they will help fix them and meet your needs? What a bs online store. Never purchasing from there again! Oh and before you ask if I was allergic to any material, I can guarantee you I am not. And I know for a fact some type of bacteria or chemical was in that clothing piece and they were to cheap to even clean it or make the shirt the best quality it should be. And this shirt was $20 for a piece of crap! I don't even think charlotte russe deserves even one star. And I have never had an issue with any other store unlike this one. Extremely dissapointed.