FairReviews 848

I was a little skeptical to first. I downloaded the app and browsed for about a month before I decided to lease a car. I loved that I can pick a car through the app without a time commitment. I always have had a company car but am currently between jobs. That's what made Fair so appealing. The app was very easy to navigate through low mileage and clean. I couldn't be happier. I would recommend this app to friends and family without hesitation. And already have! As with everything read what you are getting into to make sure it's what you want. Fair was thorough and transparent. Loving the MIni and the experience with Fair!"

I usually don't have time to write reviews but this was worth taking the time out. Fair was advertised as another "rental" option when at the time I was renting a car from Hertz to use for Uber. I thought I had done my homework only to find out halfway through the process that the vehicle needed to be added to my personal insurance. This was an extra expense I did not expect I was informed that the "RENTAL" company where I got the vehicle from had to update it in my app. That made since to me since when I had dealt with Hertz they always updated my vehicles in the app for me. I contacted Fair once again via chat within the app and this time I received different information. I was told this time that it would take Fair up to 48 hours for the vehicle to be updated in my app (I have a screenshot of the conversation) and if it wasn't on there in 48 hours to call back. Meanwhile I was told I'd be sent a $50 gift card because of the bad information I received from the first Fair representative and the amount of time I had to wait. So I had to wait 48 hours missing and entire weekend worth's of earnings to receive a $50 gift card for the bad information. I received my car on a Friday. So when Monday morning comes around and the vehicle still isn't on my app I began to sort through the settings in my Uber app only to realize I had to add the vehicle on it myself. It made since in hindsight because I wasn't really "RENTING" a vehicle as advertised I was actually leasing a vehicle from Fair. Proper advertising and explanations up front would have eliminated this confusion and kept me from missing and entire weekend worth of work. Best believe they got the text reminder correct notifying me that my payment was due in a few days. Very very poor customer service because of the terrible information I was given that actually cost me money. Secondly after having the car for about a week

I ordered a car that was expected to be delivered in 10-12 days. After signing contracts and paying about $900 for the start fund and 1st monthly payment I was excited to get my car. I received emails regarding the signed contract and the receipt of payments but the 2nd person in the Returns Dept. was not helpful at all. She answered every question with "I'm not sure... I'm not an engineer... I don't know because this has never happened before!" I think its interesting that there are no glitches when you're signing contracts and giving them your money but as soon as it's time to process a return suddenly there's nothing they can do. I wanted soo much to used this service because on the outside it seemed easy and convenient but between the app glitches and the unhelpful customer service it's just not worth the money!"