Keycafe

It only took a few minutes to get on the phone with a customer service rep which was great because the problem needed urgency. The cleaner had locked the key in a wrong box and the representative was able to help us retrieve the key quickly and effectively. Thanks so much.

The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.

Soufiane was very helpful in aiding me navigate through a complex smartbox and account set up. He was patient, and guided me through each step.

Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.

Réponse très rapide via le chat. Personne patiente car je n'avais pas bien compris au début. Il m'a appelé pour résoudre le problème. Communication facile et efficace

Quick call back and the directions were clear to resolve my problem.

They helped me pretty fast once I called them - excellent experience!

Excellent CSR. Showed me respect, and paid attention to my concerns. Take you very much for being the help that I needed.

My guest couldn't open the key box and almost panicked. Achraf from your customer care kindly called her several times (and found out that she was in the wrong Keycafe...)

Great convenience paired with amazing customer support!

Very prompt and helpful communication and a fantastic service

Natalie was very professional she spared nothing and exhausted several options until the mater was resolved. We appreciate her stay fast resolve in this matter and one she had ironically similarly handled for us prior to this action. Five Stars. Give her a raise.

I had a problem with the keys drop twice in an hour (partly my fault but I didn't find the process super straightforward). However, it was very easy to reach the customer service and their kindness and efficiency was really top! Thank you!

I'm very satisfied with their quick responses to my questions as a first time user. They are really helpful.
But the Keycafe itself need improvement. The onsite screen is too small and too low for elderly and people with back pain.
May suit Airbnb user but not for all realtors.

It takes a bit of effort to set everything up (and sadly they don't provide a functionality for testing as after a few test openings the counter starts), but once you understand how the system works, it's quite easy and works well

I've been using this service for years now. I find it very convenient, and should I need any help, they are always on hand to help with their friendly customer service
I will continue to use them for my Airbnb bookings for flexible check ins in the future :)

I used a neighborhood Key Cafe to store an extra set of keys for guests who would stay at my apt. Setting it up was seamless and I didn't have any issues. Any time I needed to message customer service (ie to ask for invoices or how to update things on my account), customer service was quick, friendly and efficient. Would use this service again.