Fair

The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.

I returned my car in May 2020 and have sent several emails trying to get a refund of my overpayment for that month. They keep referring to an audit that's in process as a reason that I haven't received a refund. Now they've stopped responding to my emails. I'm going to file a complaint with the BBB and or take them to small claims court since it appears as though they think I'll just go away. I would never use this company again and will make sure to let people know about their shady business dealings.

Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.

We were waiting for the shuttle to take us to the rental office and were the first family the driver acknowledged us and told us to wait. He went in and got a whole bunch more people who beat us the van, filled it and then left us 6 stranded for another 30 min. 2 seniors in the group could not walk fast enough and the driver didn't care. The car my son and daughter in law were given was awful. Taillight light falling off, no working USB ports, over 225,000 miles. Never again and beware. Not friendly staff and hard sell on the extras.

I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.

As far as the app goes it works well enough but has very limited search functions. Want leather seats? Navigation? Heated steering wheel? Good luck because you can't search for features beyond make model color and year. There's a dealer search feature but they're in alphabetical order. What is the point of that? How about dealer search by location! Lastly I haven't rented/leased a car from fair but I'm looking to and their program only offers very basic maintenance. Need new brakes? Good luck again

Anxious to sign up for months versus a Hertz/Lyft deal so I had to fill up across the street. The Hybrid should be getting me 36/40 mpg but depending on the gas type it's just 32/35. I awakened to a nail in my tire and got it patched for $20 elsewhere after Firestone wanted to sell me a new tire for $127. Dante in Fair Customer Service/Phoenix has been exemplary in doing his utmost to make things right for me and make me come away feeling good about Fair. Companies are their employees and it's specifically Dante's extra efforts that make me feel positive about Fair. An indifferent or bad Rep makes any company look bad and results in negative word of mouth. Dante is a sterling example of exactly the kind of Rep Fair needs to succeed."

Would have been nice to know ahead of time that it checks your credit score. Your description does not mention it and it is deceptive. I even tried to use it for Uber so I can pay bills since my car is no longer in Uber's Vehicle guidelines. I got denied. Seems like they want to help themselves than others. It's harder for people who were young and messed up there credit and trying to get back on track. I thought I was going to a chance to redeem myself with Fair